Hays Travel - Rugby Reviews 

512
TrustScore 5 out of 5

4.9

3 Market Mall, CV21 2JR Rugby, GB


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Rated 5 out of 5 stars

I have been using Hays Travel Rugby branch to book flights to Spain to see my daughter. I have been doing this since my husband passed away as I don’t have the confidence to do it on line. I have d... See more

Company replied

Rated 5 out of 5 stars

Nice friendly staff , young and relaxed but very polite and business like . Cameron booked our holiday . It’s for a special anniversary so he went the full mile to get us the holiday and all the thing... See more

Company replied

Rated 5 out of 5 stars

Jodie the sales assistant was extremely helpful. She made sure there was no hills in the hotel area and although there were no lifts in the hotel she found one with just 2 levels so just 1 small set o... See more

Company replied

Rated 5 out of 5 stars

Warm and friendly welcome into the Rugby branch. Smiling faces and a real wealth of information. Spoke with Jody regarding our choice and took very helpful advice based on feedback and local kno... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 Market Mall, CV21 2JR, Rugby, United Kingdom

  • 01788296473

4.9

Excellent

TrustScore 5 out of 5

512 reviews

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4.9

All reviews

(512)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliantly helpful

Jody at Hays was brilliantly knowledgeable about the holiday I wanted to book, and amazingly helpful.

May 13, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

We appreciate you taking the time to leave us such a complimentary review. I look forward to seeing you in store again soon.
Jody

Rated 5 out of 5 stars

The staff were lovely and very helpful

The staff were lovely and very helpful. They understood exactly what I was looking for and made the process of booking very easy. I highly recommend using Hays Travel!

May 3, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for your kind words. We're so happy we were able to book your next trip and look forward to seeing you in store again soon.
Jody

Rated 5 out of 5 stars

Helpful

Cameron was very helpful and had personal experience of our destination.

April 30, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for your kind words and I'm so happy I was able to book your next holiday.
Cameron

Rated 5 out of 5 stars

Cameron and Jody were brilliant

Cameron and Jody were brilliant, in fact all the staff that I met were brilliant, thanks

April 26, 2026
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Reply from Hays Travel - Rugby

Thank you so much for your kind words. We're so happy we were able to book your family trip and look forward to seeing you in store again soon.
Jody & Cameron

Rated 5 out of 5 stars

Exceptional servixe

We visited Hays travel in Rugby as we were struggling to find a holiday that suited us (2 adults and a 19 and 16 year old who all had different requirements).
We like to have a personal approach and Cameron was brilliant. He got our ‘brief’ right away and came up with suggestions we hadn’t even thought about.
He sent us through quotes and was exceedingly helpful.
When we made a decision he even checked reviews for us.
I had done my research and read reviews before making a decision but he did the same without us asking, to ensure we were happy with our choice.
We cannot recommend them highly enough and will certainly use them on the future.

April 17, 2026
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Reply from Hays Travel - Rugby

Thank you so much for this lovely review. I'm so happy I was able to help you book your family holiday and I hope I can help book your next getaway. I hope you have an amazing time!
Cameron

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable and efficient service.

April 14, 2026
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Reply from Hays Travel - Rugby

Thank you for your kind words.
Cameron

Rated 5 out of 5 stars

Helpfully and friendly staff made…

Helpfully and friendly staff made booking my trip easy.The young lady was
An apprentice but seemed very competent and able assisted by other staff

April 12, 2026
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Reply from Hays Travel - Rugby

We're so glad booking your trip was easy, and that our helpful staff made it a great experience. We appreciate you taking the time to leave us feedback.
Caitlin

Rated 5 out of 5 stars

Knowledge and great customer service

The travel consultants at the Rugby branch are all very knowledgeable and give great customer service. It was a pleasure to have Cameron dealing with our booking experience and felt at ease with his knowledge and service given.

April 11, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for your lovely feedback. I'm happy I was able to help you book your next holiday and look forward to seeing you in store again soon.
Cameron

Rated 5 out of 5 stars

Not all heroes wear capes.....

What can I say ?! Michelle at Hays Rugby Branch has been absolutely superb from start to finish. So professional and empathetic about our situation travelling to Santorini. She was an absolute superstar. Would have no hesitation recommending Hays Travel.

April 11, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

It was so lovely to be able to book your holiday for you and I hope to see you in store again soon.
Michelle

Rated 5 out of 5 stars

We always get Jodie to help us sort our…

We always get Jodie to help us sort our holiday although the other staff are really lovely and very helpful. As usual she was brilliant, never use online as it is very in personal, always gone into the Hays shop. If the shop goes then we have no holiday.

April 1, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you so much for your kind words. I'm so happy I was able to help book your next holiday and look forward to seeing you in store again soon.
Jody

Rated 5 out of 5 stars

Warm and friendly welcome at Hays Rugby.

Warm and friendly welcome into the Rugby branch. Smiling faces and a real wealth of information.
Spoke with Jody regarding our choice and took very helpful advice based on feedback and local knowledge.
Confirmed booking and sorted all details including aircraft seats.
Always very helpful and extremely knowledgeable in all areas is why we choose Hays Rugby as our first choice to organise our holiday plans.
The team are very accomplished and in our opinion leaders in the business of organising and planning of dream vacations.
Special thanks to Jody and the staff at Rugby.
Heartfelt thanks from Andy and Sue 😊

April 5, 2026
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Reply from Hays Travel - Rugby

Thank you for your kind comments, Im glad I could help arrange your holiday again, We look forward to seeing you in store soon. Jody

Rated 5 out of 5 stars

Always great service at Hays Travel…

As always when booking with Hays Travel (shout out to Jody and team) treated with kindness and respect. Nothing is too much trouble, so helpful it’s a pleasure to go in and spend money. Many thanks for sorting us out again.

April 3, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you so much for your kind words. I'm so happy I was able to book your next trip away and look forward to seeing you in store again soon.
Jody

Rated 5 out of 5 stars

Friendly

Friendly, helpful and knowledgeable travel consultants

April 2, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for your kind words.
Jody

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