I have been using Hays Travel Rugby branch to book flights to Spain to see my daughter. I have been doing this since my husband passed away as I don’t have the confidence to do it on line. I have d... See more
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Nice friendly staff , young and relaxed but very polite and business like . Cameron booked our holiday . It’s for a special anniversary so he went the full mile to get us the holiday and all the thing... See more
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Jodie the sales assistant was extremely helpful. She made sure there was no hills in the hotel area and although there were no lifts in the hotel she found one with just 2 levels so just 1 small set o... See more
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Warm and friendly welcome into the Rugby branch. Smiling faces and a real wealth of information. Spoke with Jody regarding our choice and took very helpful advice based on feedback and local kno... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Market Mall, CV21 2JR, Rugby, United Kingdom
- 01788296473
4.9
Excellent
512 reviews
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First class service!
Cameron was very personable and knowledgeable. He listened to our family requirements and helped us to create a shortlist of excellent locations and accommodations.
Booking was seamless and the follow up just perfect.
Would recommend using Hayes travel to anyone. It saved hours trawling the internet and we felt in good hands with Cameron!
May 30, 2025
Reply from Hays Travel - Rugby
I really appreciate your kind words and I'm so happy that I was able to help you book your family summer holiday. I look forward to seeing you in store again soon!
Cameron
Reply from Hays Travel - Rugby
Thank you for your kind comments, Jody
We booked the ‘Big Dream’ holiday and…
We booked the ‘Big Dream’ holiday and were so pleased how it was all handled. The booking went smoothly with no rush to the details of our requirements, every bit was discussed all the way through so there were no room for error - 10/10 for Jody at Rugby Hayes
April 27, 2025
Reply from Hays Travel - Rugby
Thank you so much your kind feedback. I'm so glad I was able to help you book your big dream holiday and I look forward to seeing you in store again soon.
Jody
The travel agent (Jody) gave us…
The travel agent (Jody) gave us excellent service and very patient. All our questions were answered professionally.
It was a pleasure having her as our agent.
Will look forward to have her as our agent in the future.
May 13, 2025
Reply from Hays Travel - Rugby
Thank you so much for your feedback. I'm glad I was able to assist you on booking your holiday and look forward to seeing you in store again soon.
Jody
100% recommendation.
Your staff member was very knowledgable, patient and attentive to our requirements which were fulfilled to our complete satisfaction, and i give a 5 star rating, not 4 as accidentally shown.
May 7, 2025
Reply from Hays Travel - Rugby
Thank you for your kind words. I'm happy I was able to help you book your holiday and look forward to seeing you in store again soon.
Jody
Hays travel rugby excellent service
Hays travel rugby were excellent really helped with finding the holiday we were looking to book. Stacy went above and beyond. Really would recommend this store if you are thinking of booking a holiday
May 4, 2025
Reply from Hays Travel - Rugby
Thank you for your kind words. I look forward to seeing you in store again soon.
Stacey
Hay's Travel Agency Rugby
Cameron at Rugby branch was extremely knowledgeable of the holiday that we booked. He was very helpful and happy to investigate different options. We visited 3 local travel agents and Hay's was by far the most professional, giving us complete confidence in the product.
May 3, 2025
Reply from Hays Travel - Rugby
Thank you very much for your kind words. I'm glad I was able to help you in booking your city break and hope you have an amazing time.
Cameron
Fantastic service and advice, highly recommended!
Cameron has booked holidays for other members of my family and has always been superb, friendly professional and so helpful!
He booked special assistance at Stansted for my Father and printed off of the paperwork, taking all of the anxiety out of the trip!
I couldn't ask for more!
Thank you very much!
May 3, 2025
Reply from Hays Travel - Rugby
Thank you so much for your kind words. I'm so happy I was able to help you book your flights to Germany and I hope you have an amazing time.
Cameron
Reply from Hays Travel - Rugby
Thank you for your kind words.
Cameron
Amazing
The ladies at the rugby store were amazing.
Explained everything and even went above and beyond showing my son the actual aeroplane
April 18, 2025
Reply from Hays Travel - Rugby
Thank you for your kind words and I'm glad that I was able to assist you in booking your summer holiday.
Stacey
No hassle and real help in booking
April 10, 2025
Reply from Hays Travel - Rugby
Thank you for your kind words.
Cameron
Cameron was fantastic
Cameron was fantastic, gave me options that were exactly what I asked for. Great communication and really efficient!
April 13, 2025
Reply from Hays Travel - Rugby
Thank you for your kind words and I hope you have a lovely family holiday.
Cameron
A new, great experience
I was unsure what to do with booking a holiday, as soon as I came into the branch they helped me immediately with what I exactly wanted and booked the holiday in the perfect amount of time.
April 9, 2025
Reply from Hays Travel - Rugby
Thank you for your kind words. I'm glad I was able to help you book your holiday and look forward to seeing you in store again soon.
Claire
A Great Experience
I visited Hays to book our first ever cruise. Pam and Cameron couldn't have done more to guide me through the process. Options were explored and clearly explained. Everyone in the Rugby Branch were incredibly friendly and helpful.
April 6, 2025
Reply from Hays Travel - Rugby
Thank you so much for your kind words. Pam and I are so glad you were happy with our service and to be able to help you book your first cruise. We look forward to welcoming you in store again soon.
Pam & Cameron
Excellent experience as always
Excellent experience as always! Jody is a star 🤩 Jody provided informative choices, quick responses and booked our holiday for us with no hassle. Thank you
March 27, 2025
Reply from Hays Travel - Rugby
I really appreciate your kind words and thank you so much for booking with Hays. I look forward to speaking to you again soon.
Jody
Professional caring staff
Lovely kind, respectful staff who go above and beyond to help.?
March 19, 2025
Reply from Hays Travel - Rugby
Thank you for your kind words.
Cameron
Staff were extremely pleasant and…
Staff were extremely pleasant and helpful and kept me informed at all times.They were very cooperative in making any alterations I requested.
March 23, 2025
Reply from Hays Travel - Rugby
Thank you for your kind words.
Stacey
Great advice and help with any…
Great advice and help with any questions regarding the holiday. Expert dealing with me and help with choosing holiday. Good booking I am well pleased with!!! Brilliant people and place to sort holidays, I no longer do myself!!!
March 14, 2025
Reply from Hays Travel - Rugby
Thank you so much for your kind feedback. We really appreciate you leaving time to make this review and look forward to welcoming you back into store soon.
Jody
Reply from Hays Travel - Rugby
Thank you for your kind words.
Cameron
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