Very pleasant member of staff took time to fully explain and advise on what we requested for our cruise
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See what reviewers are saying
Always good to go in to Hays Travel. Operative very knowledgeable and helpful. Would not go anywhere else.
Company replied
I don’t usually use a travel agent but as we are going to NYC I wanted a bit of security, Maisie In your Rugeley store went above and beyond to find what I wanted even though I was very particular and... See more
Company replied
Friendly & helpful service as always, Saved us some money also as had a discount code available. Could see colleague was very careful in finding us what was right ✅️ Even switched us hotels for as li... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Upper Brook Street, WS15 2DP, Rugeley, United Kingdom
- 01889722023
5.0
Excellent
681 reviews
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A caring travel agent
Professional, speedy and reliable advice. A really pleasant experience in booking a holiday. Customer focused.
July 19, 2026
Reply from Hays Travel - Rugeley
Steven,
Thank you so much for your wonderful feedback! We are so pleased to hear that you had such a pleasant experience and found our advice professional, speedy, and reliable. We appreciate your kind words.
Kind Regards
Hays Travel Rugeley
Beth was professional
Beth was professional, helpful & friendly & found the short break holiday we were looking for
July 12, 2026
Reply from Hays Travel - Rugeley
Hi Sara,
Thank you so much for your wonderful review! We appreciate your kind words.
Kind Regards
Hays Travel Rugeley
Very pleasant member of staff took time…
Very pleasant member of staff took time to fully explain and advise on what we requested for our cruise
July 17, 2026
Reply from Hays Travel - Rugeley
Mr John Gallen,
Thank you for your wonderful review! We are so pleased to hear that a member of our team was able to fully explain and advise you on your cruise.
Kind Regards
Hays Travel Rugeley
Always good to go in to Hays Travel
Always good to go in to Hays Travel. Operative very knowledgeable and helpful. Would not go anywhere else.
July 16, 2026
Reply from Hays Travel - Rugeley
MrsCynthiaAbbott,
Thank you for your wonderful review! We truly appreciate your loyalty.
Kind Regards
Hays Travel Rugeley
A nice welcome.adviser who listened to…
A nice welcome.adviser who listened to us.found exactly what we asked for.deal done
July 15, 2026
Reply from Hays Travel - Rugeley
Sheila Marston,
Thank you for your wonderful review! We're so pleased to hear that our adviser listened to your needs and found exactly what you were looking for. We appreciate your kind words!
Kind Regards
Hays Travel Rugeley
Reply from Hays Travel - Rugeley
Thankyou for your lovely comments, we really appreciate it. Kind Regards Michelle :-)
Excellent service and knowledge
Excellent service and knowledge. Great prices. Very friendly and helpful staff. Michelle was so helpful and guided us through with ease. Would not go anywhere else to book a holiday!!!
July 4, 2026
Reply from Hays Travel - Rugeley
Thankyou Lisa for your kind words, always a pleasure booking your holidays and we always have a laugh. Kindest Regards Michelle :-)
Great service as usual.
June 27, 2026
Reply from Hays Travel - Rugeley
ANNE ROGERS,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive great service from us. We truly appreciate your kind words.
Kind Regards
Hays Travel Rugeley
Listened to what we wanted & delivered.
Listened to what we wanted & delivered.
Brilliant
June 26, 2026
Reply from Hays Travel - Rugeley
Tracey,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that we were able to meet your expectations and deliver exactly what you were looking for.
Kind Regards
Hays Travel
The ambience of this shop is lovely
The ambience of this shop is lovely. All the staff are friendly and Michelle is so thorough, thoughtful and gives you expert advice.
June 30, 2026
Reply from Hays Travel - Rugeley
Hi Fiona,
We are so pleased to hear you enjoyed the ambiance of our shop and that our team provided such friendly, thorough, and expert advice. Thank you for your kind words!
Kind Regards
Hays Travel
Miranda was incredibly helpful and got…
Miranda was incredibly helpful and got everything sorted out in less than a day, I will be booking again with her 🫶🏻
June 28, 2026
Reply from Hays Travel - Rugeley
Hi Laura,
We are so pleased to hear of your satisfaction with the service you received from Miranda. Thank you for your kind words.
Kind Regards
Hays Travel
Was first time booking a holiday…
Was first time booking a holiday abroad,very helpful explained everything in detail.and very pleasant great attitude towards us.
June 26, 2026
Reply from Hays Travel - Rugeley
We are so pleased we could make your first abroad booking a smooth and pleasant experience for you. We appreciate your kind words!
Kind Regards
Hays Travel Rugeley
So easy
So easy. Was given excellent information all along the way. No pressure, just great guidance and help.
June 19, 2026
Reply from Hays Travel - Rugeley
Steven Rowley,
We are so pleased to hear we made things easy for you. Your kind words mean a lot to us!
Kind Regards
Hays Travel
Reply from Hays Travel - Rugeley
NEILSON WHYTE,
We are so pleased to hear this. Thank you!
Kind Regards
Hays Travel
Best staff ever
We were and always have been treated realy well.every thing was done to help us find a holiday with all the requirements we asked for and more.we will always use this branch.
June 17, 2026
Reply from Hays Travel - Rugeley
Fredrick,
Thank you for your wonderful 5-star review! We are so pleased we could help you find the perfect holiday experience.
Kind Regards
Hays Travel
Amy at Rugeley Branch ..knows what we…
Amy at Rugeley Branch ..knows what we need we have booked six cruises with her and she does all paperwork and assisted passage she is credit to company
June 14, 2026
Reply from Hays Travel - Rugeley
John Diggory,
We are so pleased to hear of your continued satisfaction with our service. Thank you for your kind words.
Kind Regards
Hays Travel
Had advice from the lady and she was…
Had advice from the lady and she was very helpful. Booked with confidence
June 4, 2026
Reply from Hays Travel - Rugeley
We are so pleased our team was helpful. Thank you for your kind words!
Kind Regards
Hays Travel
Always professional and helpful great…
Always professional and helpful great team at Rugeley branch thanks again Sheila for all you help
June 10, 2026
Reply from Hays Travel - Rugeley
Hi Stella, thank you so much for your review, we really appreciate it :)
Pleasant experience
Friendly, knowledgeable and helpful staff. All in all a pleasant experience.
June 2, 2026
Reply from Hays Travel - Rugeley
We are so pleased you had a pleasant experience with our team. Thank you for your kind words!
Kind Regards
Hays Travel
Fist class service on Mon 8th…
We went to look for holiday on Mon 8th June.
The assistant Sheila was excellent, soon found out precisely what we wanted & what we were looking for.within 30 minutes.
We had got the hotel and holiday we were looking for
at a brilliant price.
Been to other companies for hours to no avail. Keep up the good work Haynes Travel..
June 9, 2026
Reply from Hays Travel - Rugeley
Thank you so much for your kind words; I hope you have an amazing time :)Many thanks Sheila
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