This the second time in a few months we have used Hayes travel. Extremely pleased with the service. Booked great unexpected destinations. This will broaden our horizons. Well done staff at Rugel... See more
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Always go to our local hays travel, their all very helpful Sarah is there at the drop of a hat and her staff are the same Maisie, booked mine and my daughters holiday we were looking at one holiday in... See more
Company replied
Amy at the Rugeley branch was absolutely fantastic! I had never been on a cruise before, and she was so informative, helpful and patient, answering all my questions and making the whole process so eas... See more
Company replied
Five star treatment as normal !! Maisie was so helpful & patient with us, we were very impressed. Found the right holiday at the right price. Brilliant , thank you !
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Upper Brook Street, WS15 2DP, Rugeley, United Kingdom
- 01889722023
5.0
Excellent
716 reviews
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The ambience of this shop is lovely
The ambience of this shop is lovely. All the staff are friendly and Michelle is so thorough, thoughtful and gives you expert advice.
June 30, 2026
Reply from Hays Travel - Rugeley
Hi Fiona,
We are so pleased to hear you enjoyed the ambiance of our shop and that our team provided such friendly, thorough, and expert advice. Thank you for your kind words!
Kind Regards
Hays Travel
Miranda was incredibly helpful and got…
Miranda was incredibly helpful and got everything sorted out in less than a day, I will be booking again with her 🫶🏻
June 28, 2026
Reply from Hays Travel - Rugeley
Hi Laura,
We are so pleased to hear of your satisfaction with the service you received from Miranda. Thank you for your kind words.
Kind Regards
Hays Travel
Was first time booking a holiday…
Was first time booking a holiday abroad,very helpful explained everything in detail.and very pleasant great attitude towards us.
June 26, 2026
Reply from Hays Travel - Rugeley
We are so pleased we could make your first abroad booking a smooth and pleasant experience for you. We appreciate your kind words!
Kind Regards
Hays Travel Rugeley
So easy
So easy. Was given excellent information all along the way. No pressure, just great guidance and help.
June 19, 2026
Reply from Hays Travel - Rugeley
Steven Rowley,
We are so pleased to hear we made things easy for you. Your kind words mean a lot to us!
Kind Regards
Hays Travel
Reply from Hays Travel - Rugeley
NEILSON WHYTE,
We are so pleased to hear this. Thank you!
Kind Regards
Hays Travel
Best staff ever
We were and always have been treated realy well.every thing was done to help us find a holiday with all the requirements we asked for and more.we will always use this branch.
June 17, 2026
Reply from Hays Travel - Rugeley
Fredrick,
Thank you for your wonderful 5-star review! We are so pleased we could help you find the perfect holiday experience.
Kind Regards
Hays Travel
Amy at Rugeley Branch ..knows what we…
Amy at Rugeley Branch ..knows what we need we have booked six cruises with her and she does all paperwork and assisted passage she is credit to company
June 14, 2026
Reply from Hays Travel - Rugeley
John Diggory,
We are so pleased to hear of your continued satisfaction with our service. Thank you for your kind words.
Kind Regards
Hays Travel
Had advice from the lady and she was…
Had advice from the lady and she was very helpful. Booked with confidence
June 4, 2026
Reply from Hays Travel - Rugeley
We are so pleased our team was helpful. Thank you for your kind words!
Kind Regards
Hays Travel
Always professional and helpful great…
Always professional and helpful great team at Rugeley branch thanks again Sheila for all you help
June 10, 2026
Reply from Hays Travel - Rugeley
Hi Stella, thank you so much for your review, we really appreciate it :)
Greenfields Holiday bookings
The staff at Hays Rugeley could not so enough for us.They were so helpful and friendly .We will definitely book with them again.Thanks again Hays Rugeley
June 2, 2026
Reply from Hays Travel - Rugeley
Hi Paul, thank you so much for your lovely review :)
Thank you for your help
June 9, 2026
Reply from Hays Travel - Rugeley
Thank you so much for your review :)
Exerlent serine
May 31, 2026
Reply from Hays Travel - Rugeley
Thank you for taking the time to leave a lovely reply.
Kind regards
Hays Travel
Very thorough and professional
Very thorough and professional. Explained everything we needed to know.
May 31, 2026
Reply from Hays Travel - Rugeley
Friend of Ted,
Thank you for your kind words! We are delighted to know we could assist you so thoroughly.
Kind Regards
Hays Travel
Booking with Miranda
Miranda was just absolutely amazing, no pressure from her what so ever, I'm a solo traveller & she was so supportive
June 7, 2026
Reply from Hays Travel - Rugeley
Thank you, Heidi. It was a pleasure to book your holiday for you.
Kind regards, Miranda
Service 2026…
The young lady put herself out to get me the holiday i wanted, and everything went well the dates and destination perfect. I have used Hayes travel for three years and have never been disappointed in the service. Well done!
June 6, 2026
Reply from Hays Travel - Rugeley
Thank you very much for your kind review.
Kind regards, Hays Travel Rugeley
What can I say it's allways the same…
What can I say it's allways the same ,very professional very helpful ,Sarah @ all her staff amazing a credit to Hays travel industry,,as I've said before in several comments, if you do an award for best shop in a town or city they would be in the top 3,will allways book here,so keep up the good work everyone see you soon for my next adventure 😉 😊 many thanks Andy hedgecox xx
June 2, 2026
Reply from Hays Travel - Rugeley
Andrew,
Thank you so much for your incredibly kind words! We are delighted to hear that you consistently have such a positive experience with us. We truly appreciate your loyalty and look forward to helping you with your next adventure!
Kind Regards
Hays Travel
Booking our honeymoon
Amy helped me and my partner book our perfect honeymoon and she was so helpful through out, she ticked all the boxes we wanted and answered any questions we had. Would highly recommend!
May 29, 2026
Reply from Hays Travel - Rugeley
Louise,
Thank you for your wonderful feedback! We are so pleased we could help create your perfect honeymoon. We appreciate your recommendation!
Kind Regards
Hays Travel
Reply from Hays Travel - Rugeley
Thank you for your lovely feedback! Its a pleasure being able to assist :)
Reply from Hays Travel - Rugeley
Thank you for taking the time to leave us this review, it is very much appreciated.
Kind regards, Miranda
Croatia cruise …
We have never booked with Hays travel before. Very helpful and gave us good options to choose from. We finally settled on a cruise which we are very much looking forward to. Thank you. 😊
April 22, 2026
Reply from Hays Travel - Rugeley
Thank you so much for your lovely review, we are happy we were able to find your perfect cruise.
Kind regards,
Hays Travel Rugeley
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