Hays Travel - Rugeley Reviews 

716
TrustScore 5 out of 5

5.0

7 Upper Brook Street, WS15 2DP Rugeley, GB


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Rated 5 out of 5 stars

This the second time in a few months we have used Hayes travel. Extremely pleased with the service. Booked great unexpected destinations. This will broaden our horizons. Well done staff at Rugel... See more

Company replied

Rated 5 out of 5 stars

Always go to our local hays travel, their all very helpful Sarah is there at the drop of a hat and her staff are the same Maisie, booked mine and my daughters holiday we were looking at one holiday in... See more

Company replied

Rated 5 out of 5 stars

Amy at the Rugeley branch was absolutely fantastic! I had never been on a cruise before, and she was so informative, helpful and patient, answering all my questions and making the whole process so eas... See more

Company replied

Rated 5 out of 5 stars

Five star treatment as normal !! Maisie was so helpful & patient with us, we were very impressed. Found the right holiday at the right price. Brilliant , thank you !

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 7 Upper Brook Street, WS15 2DP, Rugeley, United Kingdom

  • 01889722023

5.0

Excellent

TrustScore 5 out of 5

716 reviews

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5.0

All reviews

(716)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Holiday booking

Very helpful with all the details of the holiday and finding out any information we needed

May 31, 2026
Hays Travel - Rugeley logo

Reply from Hays Travel - Rugeley

Hi,

We're so glad we could assist with your holiday details. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Miranda went out of her way to help…

Miranda went out of her way to help booking our holiday.She was polite,warm and friendly.Thank you Miranda😄😄.

May 20, 2026
Hays Travel - Rugeley logo

Reply from Hays Travel - Rugeley

Hi Theresa,

We're so glad we could help with your holiday booking. Your kind words are truly appreciated!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The ladies were very helpful to all…

The ladies were very helpful to all our requests and even cut her lunch time early to help. Which I thought was very kind. Thank you

May 28, 2026
Hays Travel - Rugeley logo

Reply from Hays Travel - Rugeley

Hi Clare,

We are so glad our team was helpful and accommodating. We appreciate your kind words. Thank you!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Another last minute trip …

Another last minute holiday booked efficiently, price matched and car parking arranged. Even on Bank holiday Sunday great deal obtained.

May 25, 2026
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Reply from Hays Travel - Rugeley

Thank you it's always a pleasure - Hays travel Rugeley

Rated 5 out of 5 stars

Spot On Service At Rugeley…

Went into my local branch at Rugeley and was welcomed by a very friendly and helpful young lady

I already knew where I wanted to go and all the price details of the trip. She managed to get me a better price (albeit very slight) than I had got online and so I booked it there and then

Great 👍 job Hays Rugeley

May 6, 2026
Hays Travel - Rugeley logo

Reply from Hays Travel - Rugeley

We're so pleased to hear you had such a positive experience at our branch! It's wonderful that we could find you an even better deal. Thank you for your kind feedback.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Michelle was very helpful

Michelle was very helpful , explained everything so we understood . We are first time cruisers so it was good that she took her time and made us laugh too. Well done to all in Hays travel too.

May 23, 2026
Hays Travel - Rugeley logo

Reply from Hays Travel - Rugeley

Thank you for your lovely review! We are pleased we were able to assist you with your travel plans, we hope you have the best holiday :) Maisie

Rated 5 out of 5 stars

Satisfaction at Hays Travel

Before arriving at Hays Travel in our home town, we knew exactly where and when we would like to go.
Bethany was so informative and guided us through the alternatives of different companies and eventually we were able to make a decision which suited us.

May 20, 2026
Hays Travel - Rugeley logo

Reply from Hays Travel - Rugeley

Thank you so much for your lovely review! 😊 I’m really glad I could make the booking process easy for & It was a pleasure helping you get everything sorted. - Beth

Rated 5 out of 5 stars

Sheila is excellent

As always, Sheila is excellent!
Any queries or problems she always knows how to resolve it

May 19, 2026
Hays Travel - Rugeley logo

Reply from Hays Travel - Rugeley

Thank you for your lovely review! Hope you have a great holiday :) Maisie

Rated 5 out of 5 stars

Beth made booking my holiday so easy

Beth made booking my holiday so easy, it was all ready and set up when I called so it was just a case of going over the details and payment details.
Beth was lovely from the begging, highly recommended.

May 14, 2026
Hays Travel - Rugeley logo

Reply from Hays Travel - Rugeley

Thank you so much for your lovely review! 😊 I’m really glad I could make the booking process quick and easy for & It was a pleasure helping you get everything sorted! - Beth

Rated 5 out of 5 stars

Great help

I recently used this travel agency to book a holiday to Southeast Asia, and the experience was excellent from start to finish. The team was knowledgeable, responsive, and took the time to tailor the trip exactly to what I was looking for. They provided great advice on destinations, accommodation, and travel arrangements, making the whole process smooth and stress-free. Their attention to detail and customer service really stood out throughout the booking process. I would definitely recommend them to anyone planning a trip and would happily book with them again.

May 7, 2026
Hays Travel - Rugeley logo

Reply from Hays Travel - Rugeley

Thank you for the lovely review Grace! It was my pleasure being able to assist you with this :) Kind Regards Maisie

Rated 5 out of 5 stars

Miranda

Miranda - excellent, again 😀

May 1, 2026
Hays Travel - Rugeley logo

Reply from Hays Travel - Rugeley

It's always a pleasure to help. Thank you so much for your review. Kind regards, Miranda

Rated 5 out of 5 stars

Sheila as always very friendly & efficient

Sheila was efficient, friendly & very helpful. Thankfully took the stress out of booking a new venture for us.

April 30, 2026
Hays Travel - Rugeley logo

Reply from Hays Travel - Rugeley

Thank you so much, appreciate your kind words! I appreciate that you always come to me for your travel needs, and it is always lovely to see you both

Kind Regards Sheila

Rated 5 out of 5 stars

Great service

Miranda was able to access, flights and hotel including luggage allowances etc from the details we gave her with the greatest of ease. We had seats booked on the plane, so all sorted.As usual the Rugeley branch was very welcoming and friendly.

April 11, 2026
Hays Travel - Rugeley logo

Reply from Hays Travel - Rugeley

Thank you, Mrs Felton. We hope you have a fantastic break. Kind regards, Hays Travel Rugeley

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