This the second time in a few months we have used Hayes travel. Extremely pleased with the service. Booked great unexpected destinations. This will broaden our horizons. Well done staff at Rugel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always go to our local hays travel, their all very helpful Sarah is there at the drop of a hat and her staff are the same Maisie, booked mine and my daughters holiday we were looking at one holiday in... See more
Company replied
Amy at the Rugeley branch was absolutely fantastic! I had never been on a cruise before, and she was so informative, helpful and patient, answering all my questions and making the whole process so eas... See more
Company replied
Five star treatment as normal !! Maisie was so helpful & patient with us, we were very impressed. Found the right holiday at the right price. Brilliant , thank you !
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Upper Brook Street, WS15 2DP, Rugeley, United Kingdom
- 01889722023
5.0
Excellent
716 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hays review
Knowledgeable, polite and friendly people.
Sorted my query swiftly and to my specifications.
A special thanks to Amy.
April 19, 2026
Reply from Hays Travel - Rugeley
Thank you, Steven. Very happy we were able to help. Kind regards, Hays Travel Rugeley
Such a friendly welcoming branch
Such a friendly welcoming branch. So very helpful and thorough. Nothing is too much trouble. Clearly explains everything never feel rushed or pressured into anything. Our go to travel agents.
April 16, 2026
Reply from Hays Travel - Rugeley
Andrea Turner,
We appreciate you taking the time to share your kind words. We are so happy to hear that you find our branch welcoming, helpful, and thorough. Kind regards, Hays Travel Rugeley
Patience is the main thing when my…
Patience is the main thing when my sister and I want to get away but don't know where to go!!! Always use Hayes because they literally do everything for you. Great 👍
April 16, 2026
Reply from Hays Travel - Rugeley
Thank you for the great feedback; we appreciate it. Kind regards, Hays Travel Rugeley
Reply from Hays Travel - Rugeley
Thank you, Angela. Always happy to help. Kind regards, Hays Travel Rugeley
We had the wonderful Maisie help us…
We had the wonderful Maisie help us find the right holiday for us. Maisie found us different holidays to go and look into. Maisie listened to everything we had to say!
Thank you!
April 11, 2026
Reply from Hays Travel - Rugeley
Thank you for your lovely review! I'm glad i was able to assist you guys with this :) I hope you have the best time. Kind Regards Maisie
Lovely and helpful 🥰
March 26, 2026
Reply from Hays Travel - Rugeley
Hi Nelson,
We thank you so much for your review, and had you had a good experience in store.
We hope to see you again soon - Michelle
Welcoming
Welcoming, helpful and always friendly….. Great to see the staff often share knowledge to make sure you get the best opinion on your holiday plans…..
March 26, 2026
Reply from Hays Travel - Rugeley
Tony,
We appreciate you taking the time to share your experience. We are so happy to hear that you find our team welcoming, helpful, and friendly.
Kind regards
Hays Travel Rugeley
Josh was absolutely amazing
Josh was absolutely amazing, He listened to my Husband on the phone, whilst I was in the shop with Josh, he went above and beyond, Definitely will book with Josh again, we were his first cruise booking, then our second was booked also with Josh, thanks sooo much, Josh you were a brilliant help and amazing, xx
March 4, 2026
Reply from Hays Travel - Rugeley
Thank you so much for your review, Josh is an asset to our team, kind regards, Hays Travel Rugeley
Reply from Hays Travel - Rugeley
Thank you so much for your review. Kind regards, Hays Travel Rugeley
Reply from Hays Travel - Rugeley
Irene Williams,
We're happy to hear that your holiday booking experience went well! Thank you for your positive feedback; it means a lot to us.
Kind regards
Hays Travel, Rugeley
I had a pleasant visit to Hayes travel…
I had a pleasant visit to Hayes travel rugeley I new what hotel I wanted and my dates for travelling. My airline and flying time were sorted out by josh who was pleasant and knowledgeable nothing was to much trouble.
March 25, 2026
Reply from Hays Travel - Rugeley
Mr James Hodgkins,
We appreciate you sharing your positive experience with us. We're so glad to hear that we were able to provide such helpful and knowledgeable assistance to you.
Kind regards
Hays Travel, Rugeley
Excellent Service
Excellent service as always from Hays.
Sarah was friendly, professional and very knowledgeable.
March 20, 2026
Reply from Hays Travel - Rugeley
We appreciate you taking the time to leave such a fantastic review and for booking with us again. We are so happy to hear that you found Sarah's service excellent. Kind regards Sheila
Welcoming and helpful
We popped in to look at holidays and walked out having booked one. The staff were welcoming, friendly and incredibly helpful. We had a list of requests and a budget but no real plan for where.
It was easy to find d appropriate holidays a d the booking process was easy. Hayes have an app so you can track your holiday and this was explained too.
We will be using them for future bookings
March 20, 2026
Reply from Hays Travel - Rugeley
Hi Dawn, thank you so much for your lovely review, we really appriciate it an look forward to seeing you again soon :) - Beth
I've booked a couple of holidays …
I've booked a couple of holidays with Hays and found them to be really friendly and welcoming. Big shoutout to Josh for rearranging flights and hotels.
Great customer service
March 12, 2026
Reply from Hays Travel - Rugeley
Hi John, Thank you so much for your review
It's a pleasure as always! :)
We saw Miranda she helped us with our…
We saw Miranda she helped us with our holiday.She new exactly what we wanted,so helpful and lovely and friendly that il be going back there in the future.if there was a 6 star I would give it.😊
March 19, 2026
Reply from Hays Travel - Rugeley
Thank you so much, it was a pleasure and I am really happy we found the perfect holiday for you both, Kind regards, Hays Travel Rugeley
excellent service
March 17, 2026
Reply from Hays Travel - Rugeley
Hi Mrs Carlin,
We thank you so much for your review, and hope to see you again soon - Amy :)
Rugeley Hays Travel 7th March 2026
Very helpful and did not rush me when l couldn’t get my words out
March 8, 2026
Reply from Hays Travel - Rugeley
MRS Mary Wilkes,
We appreciate you taking the time to leave us such a great review; we are so glad we could be helpful and patient.
rugeley, Hays Travel
Josh more than helpful on resort info…
Josh more than helpful on resort info and best deals..went the extra mile
March 5, 2026
Reply from Hays Travel - Rugeley
Hi Steve,thank you for your lovely review, we really appreciate it- Beth :)
Destination unknown…
Popped into Rugeley Hays travel shop with a friend looking at booking somewhere for later in the year . Rhodes was selected with the help of Sarah who was very helpful and managed to get us a few freebies. Happy customer 🙂
March 4, 2026
Reply from Hays Travel - Rugeley
Maureen Bagnall,
We're happy to hear that you enjoyed booking your trip to Rhodes. It's great to know that you found our team member helpful and that you were happy with the service we provided.
rugeley, Hays Travel
Excellent service
Excellent service. Miranda at the rugeley hays travel was patient with me . Nothing was too much trouble. A big thank you .
February 28, 2026
Reply from Hays Travel - Rugeley
Joan,
We appreciate you taking the time to leave us such a kind review. We are so pleased to hear that our service was helpful. Thank you for booking with us.
rugeley, Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.