This the second time in a few months we have used Hayes travel. Extremely pleased with the service. Booked great unexpected destinations. This will broaden our horizons. Well done staff at Rugel... See more
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Always go to our local hays travel, their all very helpful Sarah is there at the drop of a hat and her staff are the same Maisie, booked mine and my daughters holiday we were looking at one holiday in... See more
Company replied
Amy at the Rugeley branch was absolutely fantastic! I had never been on a cruise before, and she was so informative, helpful and patient, answering all my questions and making the whole process so eas... See more
Company replied
Five star treatment as normal !! Maisie was so helpful & patient with us, we were very impressed. Found the right holiday at the right price. Brilliant , thank you !
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Upper Brook Street, WS15 2DP, Rugeley, United Kingdom
- 01889722023
5.0
Excellent
716 reviews
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We have been using hayes travel in…
We have been using hayes travel in rugeley since it opened and always had excellent and friendly service from all the staff
March 1, 2026
Reply from Hays Travel - Rugeley
Sandra Williscroft,
We appreciate your continued loyalty and are so glad to hear about the excellent and friendly service you've consistently received from our team.
rugeley, Hays Travel
Viviona
The person was very knowledgeable of the job she had to do for us very efficient and kept us informed on pricing
February 28, 2026
Reply from Hays Travel - Rugeley
Viven Till,
We appreciate you sharing your experience. We're happy to hear that our agent was knowledgeable, efficient, and kept you informed about pricing.
Rugeley, Hays Travel
Lovely environment
Lovely environment. Staff are friendly and professional and always helpful. Wouldn’t go anywhere else
February 20, 2026
Reply from Hays Travel - Rugeley
Colin Brass,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear you find our team friendly and helpful.
Rugeley, Hays Travel
Always very helpful can’t do enough for…
Always very helpful can’t do enough for me have used them for the last 4 years from cruises,hotel stays or just weekends away I have always found what I’m looking for
February 19, 2026
Reply from Hays Travel - Rugeley
Thank you for a lovely review,
We're happy to hear that we have consistently met your travel needs over the past four years. We appreciate your continued trust in our services for cruises, hotels, and getaways.
Rugeley, Hays Travel
Holiday
It was friendly when you walk in which made us relaxed. Nothing was too much trouble. Joe was patient and excellent
February 13, 2026
Reply from Hays Travel - Rugeley
Thank you very much, Lesley. Kind regards, Hays Travel Rugeley
Helpful Staff at all times
The staff are so helpful and nothing is a problem with them no matter how many times you change your mind, with each holiday
February 20, 2026
Reply from Hays Travel - Rugeley
Thank you so much for your review. Kind regards, Hays Travel Rugeley
Michelle was absolutely brilliant
Michelle was absolutely brilliant, nothing was too much trouble for her and she constantly tried to find discounts for us. Michelle double and treble checked the booking and provided us with everything we needed including peace of mind. Fantastic lady 👏
February 19, 2026
Reply from Hays Travel - Rugeley
Debra Murray,
We're happy to hear that your booking experience was so positive! It's wonderful to know that our team member went the extra mile to ensure you had everything you needed. Thank you for your fantastic feedback.
Rugeley, Hays Travel
Just popped in,Josh found what I had…
Just popped in,Josh found what I had seen myself and explained everything to me. Very helpful and friendly.
February 18, 2026
Reply from Hays Travel - Rugeley
Robert Lewis,
We appreciate you taking the time to share your experience. We're so happy to hear that you found what you were looking for and that we were helpful!
rugeley, Hays Travel
Always very helpful to find what your…
Always very helpful to find what your looking for in a holiday and make your experience a wonderful one.
February 18, 2026
Reply from Hays Travel - Rugeley
ANGELA DOWNING,
We appreciate your kind words! It's wonderful to know we could assist in creating a wonderful holiday experience for you; thank you for your review.
rugeley, Hays Travel
The best service
The lady who looked after me and sorted my little break out couldn’t have been more helpful. She didn’t try to rush me, she explained everything and checked that she had the best deal and the right holiday. Sheila gave fantastic service I would definitely go back again and recommend hays travel
February 17, 2026
Reply from Hays Travel - Rugeley
Gwen,
We're so glad to hear that you received such fantastic service and that our team member was so helpful in planning your break. Thank you for recommending Hays Travel; we appreciate your feedback!
rugeley, Hays Travel
Great atmosphere
Great atmosphere, brilliant customer care and service. Truly proffessional staff.
February 15, 2026
Reply from Hays Travel - Rugeley
Thank you very much for your review.
Kind regards, Miranda
Hays, Exceptional!!
So pleased I went into Hays, Rugeley branch, after trawling on line and getting nowhere.
It was such a lovely environment and being able to talk face to face made all the difference. After explaining my holiday requirements it was sorted in no time by Miranda and although I didn’t book until the day after, when Sheila finalised everything, it was such a pleasant experience and certainly nothing like the stressful time spent online.
Thank you Hays and especially to Miranda and Sheila.
February 15, 2026
Reply from Hays Travel - Rugeley
We're so pleased to hear that your visit to our Rugeley branch was enjoyable, especially compared to your online experience. It's great to know that our team helped you find the perfect holiday. Thank you for your kind words!
rugeley, Hays Travel
We were taken to a desk straight away…
We were taken to a desk straight away no waiting and Maisie was very helpful she went through everything to find what we wanted .
We were very happy.
14/02/26
Karen
Hays Travel Rugeley.
February 15, 2026
Reply from Hays Travel - Rugeley
We're happy to hear that you were seen right away and that our team member was helpful in finding what you wanted. We appreciate your positive feedback!
Rugeley, Hays Travel
Excellent Service as usual !
Excellent Service as usual would not go/book anywhere else !! Thank you again Michelle top class service by yourself and all staff.
February 14, 2026
Reply from Hays Travel - Rugeley
We appreciate your continued loyalty and are so happy to hear about the wonderful service you consistently receive from our team. Thank you for your kind words!
Rugeley, Hays Travel
Very helpful and friendly…
Very helpful and friendly also patient while we chose what we wanted
February 5, 2026
Reply from Hays Travel - Rugeley
Hi Anne, thank you for your lovely review, we really appreciate it! - Beth
Excellent
This was my first time using hays travel, The assistant was very helpful with my enquiry and booking. I'd highly recommend going to the Rugeley branch.
February 10, 2026
Reply from Hays Travel - Rugeley
Ms Orme,
We appreciate you taking the time to share your experience with us. We're so glad to hear that our team was helpful and that you would recommend our branch.
Hays Travel
Quick and to the point support
Amy, who helped us, came up with an excellent offer very quickly and spot on to the specification.
Thank you very much.
February 9, 2026
Reply from Hays Travel - Rugeley
Katie,
We're happy to hear that you received an excellent offer promptly and precisely to your specifications. Thank you for your very kind feedback.
Hays Travel
Reply from Hays Travel - Rugeley
Hi,
We appreciate you taking the time to share your experience, and we are so happy to hear that our team was helpful!
Hays Travel
Stress-free booking
Sheila was very knowledgeable and helped us choose the right trip as we were unsure. Very helpful and explained everything thoroughly and took the stress out of booking. Would highly recommend
February 7, 2026
Reply from Hays Travel - Rugeley
Thank you so much for your kind review, thank you for booking with me again Sheila
We were met by very friendly staff with…
We were met by very friendly staff with a warm smile on a very rainy and dull day. After explaining which holiday we were interested in we were given all the information we needed and we chose a holiday which was perfect because all our requests and more were met. I don,t think we could have found this holiday without the help we were given so THANKS VERY MUCH
February 7, 2026
Reply from Hays Travel - Rugeley
You are very welcome, it was a pleasure. I am sure you will both have a wonderful anniversary. Kind regards, Miranda
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