This the second time in a few months we have used Hayes travel. Extremely pleased with the service. Booked great unexpected destinations. This will broaden our horizons. Well done staff at Rugel... See more
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Always go to our local hays travel, their all very helpful Sarah is there at the drop of a hat and her staff are the same Maisie, booked mine and my daughters holiday we were looking at one holiday in... See more
Company replied
Amy at the Rugeley branch was absolutely fantastic! I had never been on a cruise before, and she was so informative, helpful and patient, answering all my questions and making the whole process so eas... See more
Company replied
Five star treatment as normal !! Maisie was so helpful & patient with us, we were very impressed. Found the right holiday at the right price. Brilliant , thank you !
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Upper Brook Street, WS15 2DP, Rugeley, United Kingdom
- 01889722023
5.0
Excellent
716 reviews
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Really helpful and extremely…
Really helpful and extremely professional. Made us feel at ease and explained everything so well .Thank you Sheila and Sarah all great .
February 5, 2026
Reply from Hays Travel - Rugeley
Mr/Mrs Paul,
We appreciate you taking the time to leave us such a nice review! We're so glad we could make you feel comfortable and explain everything clearly.
Hays Travel
Japan fly cruise
Miranda was very informative about the fly cruise to Japan, and gave us a lot of information, we are looking forward to it as we have never been before.
February 4, 2026
Reply from Hays Travel - Rugeley
Mrs june woodfield,
We appreciate you taking the time to share your experience. We are so glad to hear that you found the information helpful and are looking forward to your trip to Japan!
Hays Travel
Reply from Hays Travel - Rugeley
michelle phillips,
We appreciate your kind words! It is great to hear that our team members were so helpful during your experience with us.
Hays Travel
Reply from Hays Travel - Rugeley
Hi Miss Roberts,
We thankyou for your feedback, and hope to see you again in store soon! :-) - Amy
Staff was very helpful
Staff was very helpful, as we went in not knowing where we wanted to go.
February 1, 2026
Reply from Hays Travel - Rugeley
We appreciate your kind words and are so glad that our staff could assist you in finding the perfect destination for your trip.
Hays Travel
Lovely, approachable and helpful staff
Had contact with a few different people over a short period of time and they were all lovely, approachable and helpful. Had a very positive experience when booking our holiday and look forward to booking future holidays with Hays Travel.
January 30, 2026
Reply from Hays Travel - Rugeley
Hi David, thank you so much for your kind words! :) - Emma
We knew what we wanted and you were…good service
We knew what we wanted and you were able to supply it quick and easy. Good service
January 30, 2026
Reply from Hays Travel - Rugeley
Hello Raymond, thank you for your lovely review :)
Reply from Hays Travel - Rugeley
Thank you Alan for your kind review :)
Polite and helpful
January 25, 2026
Reply from Hays Travel - Rugeley
Hi Dennis, thank you for your review :)
Our holidays
Always use Hayes travel in Rugeley,staff always pleasant and polite very helpful at all times nothing too much trouble
January 22, 2026
Reply from Hays Travel - Rugeley
Thank you for your lovely review, it is always good to see you
Always so polite and genuine
Always so polite and genuine, the most helpful with absolutely everything you need down to destinations, flights and currency. Would definitely recommend
January 11, 2026
Reply from Hays Travel - Rugeley
Morning Charlotte, Thank you so much for your review :)
Reply from Hays Travel - Rugeley
Hi William, Thank you so much for your review :)
The staff are excellant
January 7, 2026
Reply from Hays Travel - Rugeley
Hello Martin, Thankyou so much for your lovely review. We do appreciate it. Kindest Regards Michelle ;-)
Had a lovely time booking our holiday…
Had a lovely time booking our holiday with Josh he was very polite and helpful had a bit of a laugh with him thanks Josh
January 10, 2026
Reply from Hays Travel - Rugeley
Hi Mrs Nicholson,
We really appreciate your review, and glad you had a good experience in store with Josh.
We hope to see you again soon - Amy :)
Reply from Hays Travel - Rugeley
Thank you for taking the time to leave a good review :)
helpful personal service
January 10, 2026
Reply from Hays Travel - Rugeley
Hi Karen,
Thank you so much for your review, we really appreciate your feedback and hope to see you again soon. - Amy :-)
Sheila went above and beyond
Sheila at the Rugeley branch went above and beyond for our holiday, even though it wasn’t a big holiday. She is friendly and really took the time to understand what we needed within our budget.
December 31, 2025
Reply from Hays Travel - Rugeley
Thank you so much for your lovely review, it was a pleasure to help you find your holiday
I received excellent service and beth…
I received excellent service and beth was the most helpful agent I have ever had experience l have had of booking my perfect holiday destination
January 7, 2026
Reply from Hays Travel - Rugeley
Thank you so much for your review :)
Simple and great customer service
Simple, easy and very impressed with the price. Sheila was knowledgeable and made booking very easy. Great customer service
January 7, 2026
Reply from Hays Travel - Rugeley
Thank you so much for your review :)
As always, Fabulous Service
As always, Amy was extremely helpful and worked really hard to find our perfect holiday, totally professional, a credit to your company, a little more expensive than what we could have got elsewhere, but worth every extra penny for the reassurance that our holiday would be sorted and there will be nothing missed.
January 6, 2026
Reply from Hays Travel - Rugeley
Good Morning Dennis, Thank you so much for your review :)
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