This the second time in a few months we have used Hayes travel. Extremely pleased with the service. Booked great unexpected destinations. This will broaden our horizons. Well done staff at Rugel... See more
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Always go to our local hays travel, their all very helpful Sarah is there at the drop of a hat and her staff are the same Maisie, booked mine and my daughters holiday we were looking at one holiday in... See more
Company replied
Amy at the Rugeley branch was absolutely fantastic! I had never been on a cruise before, and she was so informative, helpful and patient, answering all my questions and making the whole process so eas... See more
Company replied
Five star treatment as normal !! Maisie was so helpful & patient with us, we were very impressed. Found the right holiday at the right price. Brilliant , thank you !
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Upper Brook Street, WS15 2DP, Rugeley, United Kingdom
- 01889722023
5.0
Excellent
716 reviews
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All the staff in Rugeley branch
All the staff in Rugeley branch are great always ready to help can’t fault them
December 28, 2025
Reply from Hays Travel - Rugeley
Thank you for your review, kind regards, Hays Travel Rugeley
Fantastic service with a friendly …
Fantastic service with a friendly travel agent. Very clear and could not be more helpful
Thankyou Rugeley branch.
January 3, 2026
Reply from Hays Travel - Rugeley
Thank you for your lovely review, always happy to help in any way we can. Kind regards, Hays Travel Rugeley
Full of smiles and laughter…We have used Hays before and found the…
We have used Hays before and found the staff to be extremely nice and helpful. Nothing is too much trouble, always taking the time to find the best deal.. We booked our holiday with Josh .. what a lovely person.. we certainly had lots of smiles and laughter booking our holiday! Can’t wait to go!! 😜
January 4, 2026
Reply from Hays Travel - Rugeley
Afternoon Beverley, Thank you so much for your review :)
Your staff are a credit to your…
Your staff are a credit to your company,always willing to go that extra step.
December 30, 2025
Reply from Hays Travel - Rugeley
We appreciate your kind words! It's great to hear our staff's dedication to excellent service made your experience so positive. Thank you
Reply from Hays Travel - Rugeley
Morning Julie, Thank you for your review :)
Reply from Hays Travel - Rugeley
Hi Paul, thank you for your review. We really appreciate it and look forward to seeing you again - Beth :)
Great service
Great service even while I was away from home.
Arranged everything for my cruise
Answered all my questions
Very happy customer
December 18, 2025
Reply from Hays Travel - Rugeley
We appreciate you taking the time to leave us such a wonderful review! We are so glad we could arrange your cruise and answer all of your questions! We hope to see you again soon - Beth :-)
Very polite and helpful caring staff…
Very polite and helpful caring staff first class service
December 3, 2025
Reply from Hays Travel - Rugeley
Thank you, Janet, It's always lovely to see you both in branch. Kind regards, Miranda
Cruise booking with Michelle
Michelle sourced and booked our cruise in a friendly professional way making sure we were aware of all our options. Thank you
December 7, 2025
Reply from Hays Travel - Rugeley
Hi Daniel, thank you for your review. I'm glad that you had a good experience in store with Michelle, we hope to see you again soon :) - Beth
Local shop and friendly staff
December 7, 2025
Reply from Hays Travel - Rugeley
Hi Lin,
We thank you for your booking and feedback, and hope to see you again soon! :-) - Amy
Nothing too much trouble
Josh could not do enough to find solutions for our group of 5
December 4, 2025
Reply from Hays Travel - Rugeley
Thank you, Nicky. It's always a pleasure to help. I'm happy we were able to help. Kind regards, Miranda
Great customer service
Our request was dealt with by a lovely young lady called Amy and just going in to enquire we came out with a holiday booked 😊 Nothing was too much trouble and she helped us massively decide on our hotel & resort booking.
December 3, 2025
Reply from Hays Travel - Rugeley
Hi Colin,
We really appreciate your review, and glad you had a good experience in store with Amy, we hope to see you again soon! - Josh
The consultant (Amy) was very good
The consultant (Amy) was very good. Very knowledgeable and overall extremely helpful
December 3, 2025
Reply from Hays Travel - Rugeley
Hi Earl,
Thanks for your lovely review, we are glad you had a good experience in store with Amy, and hope to see you again soon :-) - Miranda.
Grateful Travellers
The staff were attentive, listened to our travel needs and sooo patient finding the best deal for us.
Yet again very happy with the patience and personal attention we are always given.
Thank you!
November 30, 2025
Reply from Hays Travel - Rugeley
Hi Jenny, Thank-you so much for your review!!
Maisie was very helpful and…
Maisie was very helpful and professional throughout both holiday bookings, no question was an issue to get an answer for us. Would go to Maisie again without a doubt.
November 29, 2025
Reply from Hays Travel - Rugeley
Thanks, Kate. Very happy we were able to help. Kind regards, Hays Travel Rugeley
Really helpful staff understood what we…
Really helpful staff understood what we wanted and booked us the holiday we asked for
November 22, 2025
Reply from Hays Travel - Rugeley
Hi John, thank you for your lovely review! we really appreciate it :) - Beth
Great service from Hays.
Great service from Hays.
Amy listened to what we wanted , sent our quotes over the same day and changed things as required and we booked our holiday a few days later . Great Job !
November 22, 2025
Reply from Hays Travel - Rugeley
Hi Martin,
Thanks so much for your review! We are glad you had a good experience with Amy, and hope to see you again soon - Beth :-)
Reply from Hays Travel - Rugeley
Hi Lauri,
Thanks so much for your review! We are glad you had a good experience in store, and hope to see you again soon - Beth :-)
Very friendly and helpful
Very friendly they offered great advice and booking the cruise was so easy and worry free.
November 9, 2025
Reply from Hays Travel - Rugeley
Thank you for your lovely feedback! It is much appreciated here in Branch. Kind Regards Maisie
The member of staff who served me was Joshas…
The member of staff who served me was absolutely great went the extra mile dead pleased with service thanks so much
November 7, 2025
Reply from Hays Travel - Rugeley
Hi Ella,
We thank you for your review, and glad you had a good experience in store with Josh.
We hope to see you again soon! - Amy :)
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