This the second time in a few months we have used Hayes travel. Extremely pleased with the service. Booked great unexpected destinations. This will broaden our horizons. Well done staff at Rugel... See more
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See what reviewers are saying
Always go to our local hays travel, their all very helpful Sarah is there at the drop of a hat and her staff are the same Maisie, booked mine and my daughters holiday we were looking at one holiday in... See more
Company replied
Amy at the Rugeley branch was absolutely fantastic! I had never been on a cruise before, and she was so informative, helpful and patient, answering all my questions and making the whole process so eas... See more
Company replied
Five star treatment as normal !! Maisie was so helpful & patient with us, we were very impressed. Found the right holiday at the right price. Brilliant , thank you !
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Upper Brook Street, WS15 2DP, Rugeley, United Kingdom
- 01889722023
5.0
Excellent
716 reviews
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Very friendly & helpful staff
November 2, 2025
Reply from Hays Travel - Rugeley
Hi Jane,
Thanks for your lovely review, we are glad you had a good experience in store. We hope to see you again soon - Amy :)
Sarah and Amy have been very helpful in…
Sarah and Amy have been very helpful in sorting out my son’s wedding abroad.
They have made the whole process simple and made it run smoothly.
November 2, 2025
Reply from Hays Travel - Rugeley
Hi Lorraine,
We thank you for your review, and glad you had a good experience in store. We hope to see you again soon :-) -Beth
Reply from Hays Travel - Rugeley
Hi Steve,
We really appreciate your feedback, and glad you had a good experience in store with Josh, we hope to see you again soon. - Amy :)
Always a pleasure dealing with Hayes…
Always a pleasure dealing with Hayes Travel Rugeley-especially Amy. You take all the stress out of finding a holiday at a great price. You've done it again great deal and all booked for next year 2026.
Thank you Amy!!
November 1, 2025
Reply from Hays Travel - Rugeley
Hi Wendy,
Thanks for your lovely review, always a pleasure! I really appreciate your booking, and hope to see you again soon :) - Amy
I don’t usually use a travel agent but…
I don’t usually use a travel agent but as we are going to NYC I wanted a bit of security, Maisie In your Rugeley store went above and beyond to find what I wanted even though I was very particular and wanted price matching, she found me the exact hotel I wanted and kept in touch regularly without over pressurising or being salesy! She’s an asset to your branch and you should give her a bonus! 😂 Thankyou
October 23, 2025
Reply from Hays Travel - Rugeley
Thank you for your lovely review Bev! I'm glad i was able to assist & hope you all have the best time in NYC :) Kind regards Maisie
Reply from Hays Travel - Rugeley
Hi Jill, Thank you so much for your review :)
Reply from Hays Travel - Rugeley
Hi David, thank you for your review we really appreciate it :) - Beth
Reply from Hays Travel - Rugeley
Thank you for your lovely feedback, i will pass your kind words onto Sarah! Kind regards Maisie
Cruise holiday
Michelle and the team are always a great help in sorting out the perfect trip. Very friendly, knowledgeable. Wouldn't go anywhere else to book my holiday.
October 22, 2025
Reply from Hays Travel - Rugeley
Thank you, Dawn, it is always a pleasure to help. Kind regards, Hays Travel Rugeley
Very pleasant experience regarding a…
Very pleasant experience regarding a prebook cruise for 2027. Michelle was very helpful and patient in sourcing the correct cabins, etc for the trip
October 21, 2025
Reply from Hays Travel - Rugeley
Hi Elizabeth, thank you so much for your feedback we really appreciate it. - Beth :)
Excellent service by Beth no pressure…
Excellent service by Beth no pressure at all sorted all our accommodation flights even car parking for us 👍 😀
October 13, 2025
Reply from Hays Travel - Rugeley
Hi Margaret, thank you so much for your review we really appreciate it :) - Amy
Plenty of staff available in the…
Plenty of staff available in the office. Very helpful and knowledgeable staff member.
October 11, 2025
Reply from Hays Travel - Rugeley
Thank you so much for your lovely comments! We truly appreciate your feedback—it means a lot to us. Kind Regards Miranda
Sheila Lovely friendly and helpful…
Sheila Lovely friendly and helpful finding me different options, would highly recommend.
October 18, 2025
Reply from Hays Travel - Rugeley
Thank you so much for your lovely comments! We truly appreciate your feedback—it means a lot to us. Kind Regards Sheila :-)
Josh was brilliant
Josh was brilliant, Listened to what i was looking for and came up with extra ideas.
October 19, 2025
Reply from Hays Travel - Rugeley
Thank you so much for your lovely comments! We truly appreciate your feedback—it means a lot to us. Kind Regards Josh :-)
First Class Service
Every time I go into Hays Travel to book my holidays its a wonderful experience, great atmosphere, a pleasant place to be in to book an holiday.
All the staff are absolutely wonderful, kind, polite, helpful, professional, knowledgeable and above all patient. Nothing is too much trouble for them. That is why I always use Hays Travel-Rugeley. Without the staff Hays Travel would be just another mediocre Travel Agent. Thank you so much Hays Travel/Staff for the high standard of service you provide, long may it be continue.
October 17, 2025
Reply from Hays Travel - Rugeley
Hi Jan,
We really do appreciate your kind words, and all the team appreciate your feedback, it is always a pleasure to have you in store.
We are looking forward to seeing you again soon :) - Hays Rugeley Team
Very professional and efficient.
Very professional and efficient.
Sheila did a first class job. Thank you.
October 17, 2025
Reply from Hays Travel - Rugeley
Hi Geoff,
We really appreciate your feedback and glad you had a good experience in store with Sheila, we hope to see you again soon - Amy :-)
The expertise and good advice given by…Sheila.
The expertise and good advice given by the staff.
They took the stress out of printing tickets ,boarding passes etc.and provided us with printed copies of evrything we needed.
October 5, 2025
Reply from Hays Travel - Rugeley
Hi Peter,
We really appreciate your feedback, and glad you had a good experience in store with Sheila, we hope you have a good holiday and see you again soon :-) - Amy
First class service Amy very pleasant…
First class service Amy very pleasant and very helpful
October 17, 2025
Reply from Hays Travel - Rugeley
Hi John,
Thanks for your feedback, we are glad you had a good experience in store with Amy, and hope to see you again soon - Maisie :)
Friendly staff …
Friendly staff catered for all my needs a pleasure to do business with .
October 14, 2025
Reply from Hays Travel - Rugeley
Hi Barry,
We really appreciate your feedback! and are glad you had a good experience in store :-) - Amy
Reply from Hays Travel - Rugeley
Hi June, thank you for your lovely review :) - Beth
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