This the second time in a few months we have used Hayes travel. Extremely pleased with the service. Booked great unexpected destinations. This will broaden our horizons. Well done staff at Rugel... See more
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Always go to our local hays travel, their all very helpful Sarah is there at the drop of a hat and her staff are the same Maisie, booked mine and my daughters holiday we were looking at one holiday in... See more
Company replied
Amy at the Rugeley branch was absolutely fantastic! I had never been on a cruise before, and she was so informative, helpful and patient, answering all my questions and making the whole process so eas... See more
Company replied
Five star treatment as normal !! Maisie was so helpful & patient with us, we were very impressed. Found the right holiday at the right price. Brilliant , thank you !
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Upper Brook Street, WS15 2DP, Rugeley, United Kingdom
- 01889722023
5.0
Excellent
716 reviews
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Very friendly staff greet you with a…
Very friendly staff greet you with a smile . Go out of there way to help you nothing is to much trouble.
October 12, 2025
Reply from Hays Travel - Rugeley
Hi Louise, thank you for taking the time to leave us this review. It is much appreciated, kind regards, Hays Travel Rugeley
Very good by maisie
Very good cruise all sorted by maisie just what we were looking for
October 5, 2025
Reply from Hays Travel - Rugeley
Thank you so much for your lovely comments! We truly appreciate your feedback—it means a lot to us. Kindest Regards Maisie :-)
We came to book our holiday of our…
We came to book our holiday of our choice. And we showed Maisie what we wanted and she found everything we needed. Thanku so much for helping us maisie
October 4, 2025
Reply from Hays Travel - Rugeley
Thank you for such a lovely review, Maisie
Michelle was great and provided…
Michelle was great and provided fantastic customer service when she did my booking
September 30, 2025
Reply from Hays Travel - Rugeley
Thank you, Donna , you taking the time to leave us this review. It is much appreciated, kind regards, Hays Travel Rugeley
Friendly & helpful service as always
Friendly & helpful service as always, Saved us some money also as had a discount code available.
Could see colleague was very careful in finding us what was right ✅️ Even switched us hotels for as little as extra £13 each but location wise kilometres better by being closer to everything
October 2, 2025
Reply from Hays Travel - Rugeley
Thank you very much for taking the time to leave us this lovely review. Kind regards, Hays Travel Rugeley
Amy was very patient with our requests
Amy was very patient with our requests, and we had a few !! she was efficient with her responses and informative.
Will definitely use Hays travel again .
October 2, 2025
Reply from Hays Travel - Rugeley
Hi Mrs.Birch,
We really appreciate your feedback and glad you had a good experience in store with Amy, and hope to see you again soon - Beth :)
Most helpful young man his knowledge…
Most helpful young man his knowledge was excellent and explained everything to us
September 28, 2025
Reply from Hays Travel - Rugeley
Thank you, Michelle. Kind regards, Hays Travel Rugeley
Amy was friendly and did exactly what…
Amy was friendly and did exactly what we asked of her, very very professional and it was so easy
September 28, 2025
Reply from Hays Travel - Rugeley
Thank you so much for your lovely review, kind regards, Hays Travel Rugeley
Hays travel Rugeley
As usual a great experience at this branch of Hays travel and the wonderful Sheila was as friendly and efficient as ever
All the staff are so friendly and helpful and always ready to help in any way possible and do their best to find you a great deal
September 27, 2025
Reply from Hays Travel - Rugeley
Thank you for taking the time to review our service Mrs Smith it is greatly appreciated, Kind Regards Sheila
Very helpful nothing was to much…
Very helpful nothing was to much trouble booked holiday without any issues. Thank you.
September 24, 2025
Reply from Hays Travel - Rugeley
You are very welcome, it was lovely seeing you both yesterday. Kind regards, Miranda
Reply from Hays Travel - Rugeley
Thank you for a lovely review, it is always lovely to see you. Miranda
Very nice and helpful nothing was…
Very nice and helpful nothing was to much trouble even staying late to book the holiday
September 14, 2025
Reply from Hays Travel - Rugeley
Hi Stephanie,
Thank you for your lovely review and we hope to see you again soon - Amy :)
Very helpful covered everything…
Very helpful covered everything including tips about the resort we are going to.
September 17, 2025
Reply from Hays Travel - Rugeley
Thank you for your review. Vert glad we were able to help you. Kind regards, Miranda
Michelle looked into getting us a…
Michelle looked into getting us a reasonable priced holiday for us and gave 100% commitment
September 15, 2025
Reply from Hays Travel - Rugeley
Thank you for taking the time to review my service, It was a pleasure to assist you.Kind Regards Michelle
Maisie was more than we expected as a…
Maisie was more than we expected as a travel agent totally committed to getting everything organised so we could do the trip of a lofting without any hassle
great service
September 14, 2025
Reply from Hays Travel - Rugeley
Thank you so much for this lovely review, Maisie will be thrilled to see this. Kind regards, Miranda
Great team
Great customer service very helpful staff
Sarah the manager always welcomes everyone with a smile
September 14, 2025
Reply from Hays Travel - Rugeley
Hi David, thank you for your kind words! - Emma :)
Reply from Hays Travel - Rugeley
Thank you for booking with us, Sarah. Kind regards, Hays Travel Rugeley
Lovely girl x
September 12, 2025
Reply from Hays Travel - Rugeley
Thank you so much, kind regards, Hays Travel Rugeley
Very welcoming on arrival
Very welcoming on arrival. The man who served just (Josh) went out of he's way to help us find a holiday.
We were in Rugeley store very clean shop
September 9, 2025
Reply from Hays Travel - Rugeley
Thank you for taking the time to review our service, It was a pleasure to assist you. Kind regards Josh
I found the whole booking system easy…
I found the whole booking system easy and told them the place that I saw and they priced matched it to what I saw on line
September 1, 2025
Reply from Hays Travel - Rugeley
Thank you, Julie. Really happy we could help. Kind regards, Hays Travel Rugeley
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