June was very helpful helping in what turned out to be a confusing booking, partly due to me, and we succeeded in the end. Travel Agents working in their Front of House have time consuming roles wh... See more
Company replied
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June was very helpful helping in what turned out to be a confusing booking, partly due to me, and we succeeded in the end. Travel Agents working in their Front of House have time consuming roles wh... See more
Company replied
The first time I’ve used a travel agent in over 25 years. Debbie in Rutherglen was extremely helpful and supportive. Showing lots of options and booking us our holiday
Company replied
That's a few holidays we have booked with Hays travel they are always very professional and friendly. They listen to your budget and get you the best holiday. They also try to price match if you see a... See more
Company replied
Being able to go into an office and speak directly with a travel assistant, discuss various options then Assistant was able to give local knowledge of holiday destinations looked at. Much better than... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
224 Main Street, G73 2HP, Rutherglen, United Kingdom
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Debbie went above and beyond to get my holiday booked, and got me great price. Sorted it all for with no hassle at all

Reply from Hays Travel - Rutherglen

Reply from Hays Travel - Rutherglen
Megan was really patient and knowledgeable, really happy with the service she provided.

Reply from Hays Travel - Rutherglen
As soon as I enter young Megan made me feel at ease. Was very helpful with my booking and had nice smily face would recommend hays travel to my friends and family

Reply from Hays Travel - Rutherglen
Megan helped me to get the perfect holiday to Barbados, I was looking at a holiday in the window of the shop, but it turned out too expensive, as I am a solo traveller it worked out more expensive, Megan got me a carabin cruse at a more affordable price

Reply from Hays Travel - Rutherglen
Made very easy and and tailor to our needs. My husband has mobility issues, Angie has arranged mobility help for us at the airport. All staff in hays travel very helpful and friendly in Rutherglen branch.

Reply from Hays Travel - Rutherglen

Reply from Hays Travel - Rutherglen
Fast, efficient, friendly service. That’s why we book with Hays Rutherglen twice a year. Staff are all so smart, never had a problem in all the years we have booked with them. We will be back in October to book Spain and hopefully before that to book something in Scotland 🤞🏼👍

Reply from Hays Travel - Rutherglen
it was a pleasure going in to hays travel agent as june was a great in booking our holiday at a good price so 10 out of 10 and a big thanks to june

Reply from Hays Travel - Rutherglen
Assistant was most helpful and patient, happy to go through all options available.

Reply from Hays Travel - Rutherglen
Very helpful at all times the staff all know there jobs that's why we book here all the time

Reply from Hays Travel - Rutherglen
The girl was very helpful and very professional at her job. She made the booking a pleasant experience. 👍🙏

Reply from Hays Travel - Rutherglen
I've been booking through hays for a few years now and never had any issues Deborah was excellent and couldn't do enough for us and got the best deal available i would definitely recommend hays travel

Reply from Hays Travel - Rutherglen
Great personal service from Deborah. Got a great deal on our self catering apartment in Montegordo, Portugal.

Reply from Hays Travel - Rutherglen
Very friendly and helpful agent. Got everything we needed.

Reply from Hays Travel - Rutherglen

Reply from Hays Travel - Rutherglen
Staff are always very helpful in rutherglen branch!

Reply from Hays Travel - Rutherglen
As a lone female traveller, I really want to be sure of where I am going. Elaine took her time to look for a holiday to suit me. My last holiday she helped me book was to Portugal and everything was fantastic for a lone female. I appreciate her patience and the effort she puts in to get me a holiday to suit me.

Reply from Hays Travel - Rutherglen
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