Having booked for Cyprus next year and finding the whole experience a pleasure from my initial contact to printing off the information, I sent another query this time for Croatia next June. Although t... See more
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Fantastic experience booking with Ryan & Hazel. They made everything so easy. Very prompt at replying to messages and just a great experience. Thank you very much it was a pleasure dealing with you bo... See more
Company replied
This is the 2nd booking I have made with ryans team. This time I wae helped by hazel who was super helpful, even with me going back and forward on things and got me a good deal, even with a small extr... See more
Company replied
The service that Ryan offered was so quick and simple from start to finish. We even got a saving on the exact same holiday which is a huge bonus.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
718 reviews
Asks customers to review
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Great experience dealing with Ryan
Great experience dealing with Ryan, the entire booking process was smooth and stress free, with clear communication, all questions answered promptly, thanks to Ryan's help this is the second time now booking with him and will definitely be back again in the future.
July 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
Once again holiday booked with Ryan. No problems. Would recommend without hesitation.
June 28, 2026
Reply from Hays Travel - Ryan Lambton
Hi Linda,
Thank you so much for your lovely review! 😊
It really is a pleasure to help you book your holidays, and I truly appreciate your continued support. Thank you for recommending me, it means a great deal.
I hope you have another fantastic holiday, and I look forward to helping you with the next one! ✈️
Thanks,
Ryan ✈️
Fantastic experience booking with Ryan…
Fantastic experience booking with Ryan & Hazel. They made everything so easy. Very prompt at replying to messages and just a great experience. Thank you very much it was a pleasure dealing with you both.
July 3, 2026
Reply from Hays Travel - Ryan Lambton
Hi Susan,
Thank you so much for your lovely review! 😊
I'm so pleased to hear you had such a great experience booking with us. Hazel will be delighted to hear your kind words too. We always aim to make the whole process as easy as possible, so it's great to know you were happy with both the service and our prompt replies.
Thank you for choosing to book with us. We hope you have an amazing holiday, and we look forward to helping you again in the future! ✈️
Thanks,
Ryan ✈️
Brilliant customer service!!
July 1, 2026
Reply from Hays Travel - Ryan Lambton
Hi Bethany,
Thank you so much for your review! 😊
I really appreciate your kind words. I'm so pleased you were happy with the service you received, and thank you for taking the time to leave a review.
I hope you have an amazing holiday, and I look forward to helping you again in the future! ✈️
Thanks,
Ryan ✈️
The service that Ryan offered was so…
The service that Ryan offered was so quick and simple from start to finish.
We even got a saving on the exact same holiday which is a huge bonus.
July 1, 2026
Reply from Hays Travel - Ryan Lambton
Hi Julie,
Thank you so much for your lovely review! 😊
I'm so pleased to hear you found the whole booking process quick and simple. It's even better knowing I was able to save you money on exactly the same holiday too!
Thank you for choosing to book with me. I hope you have an amazing holiday, and I look forward to helping you again in the future.
Thanks,
Ryan ✈️
This is the 2nd booking I have made…
This is the 2nd booking I have made with ryans team. This time I wae helped by hazel who was super helpful, even with me going back and forward on things and got me a good deal, even with a small extra discount. Thank you!!
June 30, 2026
Reply from Hays Travel - Ryan Lambton
Hi Grace,
Thank you so much for your lovely review! 😊
I'm so pleased to hear you had another great experience booking with us. Hazel will be delighted to hear your kind words, and I'm glad she was able to help you find a great deal while making the whole process as easy as possible, even with all the changes along the way!
We really appreciate your continued support, and we hope you have an amazing holiday. We look forward to helping you again in the future.
Thanks,
Ryan ✈️
I always book with Ryan
I always book with Ryan. He is super helpful and always gets me the deal I am happy with. Highly recommend.
June 30, 2026
Reply from Hays Travel - Ryan Lambton
Hi Debbie,
Thank you so much for your lovely review! 😊
Your continued support really does mean a lot, and I'm so pleased you always come back to book with me. It's always a pleasure helping you find a holiday you're happy with, and I really appreciate your recommendation.
I can't wait to help you plan your next getaway!
Thanks,
Ryan ✈️
I booked my holiday with Ryan
I booked my holiday with Ryan, he found the holiday that suited the whole family, was extreamly professional but also really friendly and helpful,
June 25, 2026
Reply from Hays Travel - Ryan Lambton
Hi Susan,
Thank you so much for your lovely review! 😊
I'm so pleased I was able to find a holiday that suited the whole family. It was a pleasure helping you, and I'm really glad you found the whole booking process both friendly and professional.
I hope you all have an amazing holiday, and I look forward to helping you book your next one! ☀️
Thanks,
Ryan ✈️
Ryan very helpful as always booking was…
Ryan very helpful as always booking was so straight forward no hassle
June 27, 2026
Reply from Hays Travel - Ryan Lambton
Hi Pauline,
Thank you so much for your lovely review! 😊
I'm really pleased to hear your booking was so straightforward and hassle free. It's always a pleasure helping you, and I really appreciate your continued support.
I hope you have an amazing holiday, and I look forward to helping you again in the future!
Thanks,
Ryan ✈️
Holidays at your service (Hays Travel)
Having booked for Cyprus next year and finding the whole experience a pleasure from my initial contact to printing off the information, I sent another query this time for Croatia next June. Although the query was sent late at night I was amazed that a reply came through from the man himself (Ryan) at 9:45. By just after midday the following day, holiday, flights seats all booked. Wish booking holidays was always this simple and an extra discount too. Would I recommend, too true I would, now just hoping to win the monthly spending money prize on offer 😂✈️
June 19, 2026
Reply from Hays Travel - Ryan Lambton
Thanks so much Jackie! 😊
I'm really pleased to hear everything was so straightforward from start to finish. I always try to reply as quickly as I can, even when the messages come in a little later, so it's great to know it made a difference.
Thank you for booking both your Cyprus and Croatia holidays with me, it's really appreciated. Fingers crossed you're the next winner of the monthly spending money prize! 🤞💷✈️
Have an amazing time on both holidays and thanks again for taking the time to leave such a lovely review.
Ryan ✈️
Really good company ryan and kelly was…
Really good company ryan and kelly was so helpfull .asked a question and answered it straight away .so pleased with the service i received .excellemt service .will definatly book through them again ,thank you for sorting everything out
June 12, 2026
Reply from Hays Travel - Ryan Lambton
Hi Sharon,
Thank you so much for your lovely review. 😊 It was an absolute pleasure helping you with your holiday.
I'm so pleased to hear you were happy with the service from both Kerry and me. We always try to answer any questions as quickly as we can and make the whole booking process as easy as possible.
Thank you for putting your trust in us. We really appreciate your support and can't wait to help you plan your next holiday! ✈️☀️
Thanks again,
Ryan & Team
Reply from Hays Travel - Ryan Lambton
Hi Catherine,
Thank you so much for your lovely review.
It's always wonderful to receive feedback from returning customers, and I'm delighted to hear that you've once again been happy with the service you received. Your continued trust and support mean a great deal to me, and it's a pleasure helping you with your holiday plans.
Thank you for taking the time to leave a review, and I look forward to helping you plan your next trip.
Thanks
Ryan ✈️
My experience was very good the process…
My experience was very good the process from start to finish was fantastic the service was fab
June 10, 2026
Reply from Hays Travel - Ryan Lambton
Hi Miss Brown,
Thank you so much for your lovely review.
I'm delighted to hear that you had such a positive experience and that you found the process fantastic from start to finish. Making holiday planning simple, enjoyable and stress free is always my aim, so it's wonderful to know that you were happy with the service throughout.
Thank you for choosing to book with me and for taking the time to share your feedback. Your support is greatly appreciated, and I look forward to helping you with your future travel plans.
Thanks
Ryan ✈️
This is the 2nd year running we have…
This is the 2nd year running we have booked with Ryan and his team, customer service is absolutely amazing, he found us an amazing deal on exactly what we wanted, I wouldn’t hesitate to book with Ryan and highly recommend him and his team!!
June 10, 2026
Reply from Hays Travel - Ryan Lambton
Hi Kathleen,
Thank you so much for your fantastic review and for choosing to book with myself and the team for a second year running.
Your continued support means a great deal to us. I'm delighted that we were able to find exactly what you were looking for and secure a great deal for you. Providing excellent customer service and taking the time to understand what our customers want is always our priority, so it's wonderful to know that this has made such a positive difference to your experience.
Thank you also for your recommendation. We truly appreciate your trust and loyalty, and we look forward to helping you plan many more fantastic holidays in the years ahead.
Thanks
Ryan ✈️
Ryan is great and nothing too much for…
Ryan is great and nothing too much for him. Easy payment scheme and he makes it easy to add things on. Always good service with Ryan.
June 3, 2026
Reply from Hays Travel - Ryan Lambton
Hi Jeanette,
Thank you so much for your lovely review.
I'm delighted to hear that you've been happy with the service you receive. I always try to make the booking process as straightforward and flexible as possible, so it's great to know that the payment options and adding extras to your booking have been easy and hassle free.
Thank you for your continued support and trust. It's always a pleasure helping you with your holidays, and I really appreciate you taking the time to share your experience.
I look forward to helping you plan your next trip.
Thanks
Ryan ✈️
All questions answered quickly making…
All questions answered quickly making booking very easy and stress free.
Cheaper and quicker than doing it myself online
A win win experience thank you
June 7, 2026
Reply from Hays Travel - Ryan Lambton
Hi Jill,
Thank you so much for your wonderful review.
I'm delighted to hear that all of your questions were answered quickly and that the booking process felt easy and stress free. That's exactly the experience I aim to provide, taking the hassle out of searching and booking so you can simply look forward to your holiday.
It's also fantastic to hear that I was able to find you a better deal than booking online yourself. Knowing you've received both great value and personal service really is a win win!
Thank you for your support and trust. I look forward to helping you plan your next trip.
Thanks
Ryan ✈️
Great service!
Have booked several times with Ryan and his team and have always had great service everytime! Would definitely recommend!
May 29, 2026
Reply from Hays Travel - Ryan Lambton
Hi Marie,
Thank you so much for your lovely review and for your continued support.
It means a great deal that you've booked with myself and the team several times and that we've been able to provide great service on each occasion. Building long term relationships with our customers is incredibly important to us, so it's wonderful to know you continue to come back to us for your holidays.
Thank you also for your recommendation. We really appreciate your trust and loyalty, and we look forward to helping you plan many more fantastic trips in the future.
Thanks
Ryan ✈️
Ryan was quick at responding to my…
Ryan was quick at responding to my request. Excellent service from start to finish.
June 2, 2026
Reply from Hays Travel - Ryan Lambton
Hi Paula,
Thank you so much for taking the time to leave a review.
I'm delighted to hear that you were happy with the service you received and that I was able to respond quickly to your request. Providing a smooth and stress free experience from the initial enquiry through to booking is always my goal, so it's wonderful to know you felt well looked after from start to finish.
Thank you for your support and for choosing to book with me. I look forward to helping you with your future travel plans.
Thanks
Ryan ✈️
Absolutely first class customer service…
Absolutely first class customer service Ryan goes above and well beyond to make your holiday exactly what you require and the best posdible price. I would not hesitate to recommend him and his team.
May 26, 2026
Reply from Hays Travel - Ryan Lambton
Hi Ellen,
Thank you so much for your fantastic review.
I'm delighted to hear that you received first class customer service and that I was able to help find the right holiday for your needs at the best possible price. I always take the time to understand exactly what my customers are looking for, so it's wonderful to know you felt well looked after throughout the process.
Thank you also for your recommendation of both myself and the team. Your support and trust mean a great deal, and we're incredibly grateful that you chose to book with us.
I look forward to helping you plan your next trip.
Thanks
Ryan ✈️
Excellent service
I'Ve used Ryan fot the majority of my holiday bookings as the service is always excellent and I know that I always get a great deal by goimg through him. I know I'm in good hands whenever i contact him and the team
May 31, 2026
Reply from Hays Travel - Ryan Lambton
Hi Alison,
Thank you so much for your lovely review and for your continued support.
It means a great deal that you choose to book the majority of your holidays with me. Building long term relationships with my customers is incredibly important to me, so it's wonderful to hear that you feel confident you're in good hands whenever you get in touch with myself or the team.
I'm delighted that you've consistently received excellent service and great value over the years. Thank you for your trust and loyalty, it is genuinely appreciated.
I look forward to helping you plan many more fantastic holidays in the future.
Thanks
Ryan ✈️
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