I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between. T... See more
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Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per... See more
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I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more
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All communication were fast and very helpful at giving me different options to what I had asked for. Easy to book with them. Booked with them as it was cheaper than what I could get myself so would hi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
763 reviews
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Thanks once again
This is about the 8th holiday I have booked with Ryan, A1 service always there to help and I always feel looked after
August 23, 2026
Ryan was extremely helpful and l had a…
Ryan was extremely helpful and l had a lot of questions and he went above and beyond to answer everything, he was lovely to speak too and made the whole process less stressful l do believe l would not book any future holidays without his help definitely 10/10 x
August 21, 2026
Excellent service Ryan is very helpful…
Excellent service Ryan is very helpful would definitely book with Ryan again
August 22, 2026
May use AI-assist with repliesRead more
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Amazing customer service
Amazing customer service
So helpful and friendly
Would highly recommend using them
Ryan and his team are the best x
August 20, 2026
Unprompted review
Reply from Hays Travel - Ryan Lambton
Jessie ❤️ "Ryan and his team are the best"... we'll definitely take that! 😄❤️
Thank you for such a lovely review. I'm really pleased you found everyone friendly and helpful and, most importantly, felt well looked after by us.
Recommendations mean so much to a small team like ours, so thank you for putting your trust in us and for spreading the word!
Thanks,
Ryan ✈️
Fourth time using Ryan and his team
Fourth time using Ryan and his team. Sent a WhatsApp message with the details of where we wanted to go and within an hour and a few messages back and forth it was all booked, and best of all he beat the price I would have paid online. Thank you again!
July 29, 2026
Reply from Hays Travel - Ryan Lambton
Sarah ❤️ Fourth time booking with us! That really does say more than any review could, thank you for continuing to come back to me and the team.
From a WhatsApp message to everything booked within the hour AND beating the online price... that's a pretty good result 😄
We really appreciate your continued trust and support, Sarah. Here's to holiday number four, and hopefully plenty more to come! ✈️💙
Thanks,
Ryan ✈️
Excellent service
Excellent service, found the service-from Ryan to be very professional, very knowledgeable great communication and very friendly. Thank- you !
August 17, 2026
Reply from Hays Travel - Ryan Lambton
Mr Marples ❤️ What a lovely review, thank you!
Being described as professional and knowledgeable while still being friendly and easy to deal with is a huge compliment. I'm really pleased you felt well looked after and that the communication throughout was spot on.
It was a pleasure helping you with your holiday and I hope you have an absolutely fantastic time! ✈️💙
Thanks,
Ryan ✈️
Smooth booking with them.
All communication were fast and very helpful at giving me different options to what I had asked for. Easy to book with them. Booked with them as it was cheaper than what I could get myself so would highly recommend.
August 18, 2026
Reply from Hays Travel - Ryan Lambton
Ian ❤️ Thank you so much for the recommendation!
I'm really pleased we were able to give you a few different options to consider rather than just sending back exactly what you'd asked for. Sometimes looking at things slightly differently is where we can find the better deal!
Even better that we managed to beat the price you could find yourself and make the whole booking process nice and easy 😄
Have a fantastic holiday, Ian, and hopefully we'll be helping you with the next one too! ✈️💙
Thanks,
Ryan ✈️
Ryan was fabulous
Ryan was fabulous, communication was great and he was very quick to book and confirm all the details and also got me a great deal and beat other quotes, would highly recommend and definitely use again. :)
August 15, 2026
Reply from Hays Travel - Ryan Lambton
Morteza ❤️ Thank you so much for such a brilliant review!
Getting you a great deal and managing to beat the other quotes is always a good result 😄 I'm really pleased you found everything quick and easy too, from the communication right through to getting everything booked and confirmed.
Thank you for the recommendation, Morteza. Knowing you'd definitely come back and use me again is the best feedback I could ask for!
Have an amazing holiday! ✈️💙
Thanks,
Ryan ✈️
Excellent professional friendly service
I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between.
The booking process is very easy, they respond quickly to all requests and it’s like chatting to an old friend, nothing is too much trouble.
August 15, 2026
Reply from Hays Travel - Ryan Lambton
Sue ❤️ I absolutely love the "like chatting to an old friend" part of this! That's exactly how I want our customers to feel when dealing with us.
Thank you for continuing to come back to me and the team for your holidays. We take care of everything from that very first enquiry right through to getting you checked in and your documents sorted, so it's lovely to know you appreciate all those little things we do behind the scenes.
It's always a pleasure helping you, Sue, and nothing is ever too much trouble ❤️
Thanks,
Ryan ✈️
Ryan and his team found found me a…
Ryan and his team found found me a fantastic deal for my holiday requirements and the customer service was excellent
August 16, 2026
Reply from Hays Travel - Ryan Lambton
Stuart ❤️ Thank you so much! A fantastic deal AND excellent customer service... we'll definitely take that! 😄
I'm really pleased we were able to find something that matched what you were looking for at a great price. That's exactly what we're here for!
Thank you for trusting me and the team with your holiday. Have an absolutely brilliant time away! ✈️💙
Thanks,
Ryan ✈️
Ryan was great in helping us get our…
Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per booking! He also contacted the hotel as we are celebrating special birthdays without even been told and just looking at passenger information we provided which was a great touch!
As someone who usually like to book all her holidays herself, I would definitely be in contact with Ryan before doing so in the future!
August 8, 2026
Reply from Hays Travel - Ryan Lambton
Morgan ❤️ This was such a lovely review to read, thank you!
Getting 12 of you across 5 separate bookings sorted before the Jet2holidays price changed was definitely a race against the clock 😂 so I'm really pleased we got everything through in time and you could all benefit from the discount!
I spotted those special birthdays when I was going through the passenger details and thought it was worth giving the hotel a little heads up. Hopefully they can make your celebrations that bit more special 🎂❤️
And coming from someone who normally books all their own holidays, hearing that you'll check with me first in future is a massive compliment!
I hope all 12 of you have an absolutely brilliant holiday and an amazing birthday and anniversary celebration! ✈️💙
Thanks,
Ryan ✈️
1st time used Ryan to book a holiday…
1st time used Ryan to book a holiday great service spoke to Helen who dealt with my booking very helpful and friendly and will use again.
August 13, 2026
Reply from Hays Travel - Ryan Lambton
Yvonne ❤️ Thank you so much for giving us a try for your first booking with us!
I'm really pleased Hazel looked after you so well and made everything friendly and straightforward. I'll make sure she sees your lovely feedback too.
The best part is hearing that you'll use us again. We look forward to helping with holiday number two! 😄✈️💙
Thanks,
Ryan ✈️
Booked 2 Holliday with Ryan service was…
Booked 2 Holliday with Ryan service was great and everything was done quickly
August 8, 2026
Reply from Hays Travel - Ryan Lambton
Senga ❤️ Two holidays booked! Now that's what I like to hear 😄✈️
Thank you for choosing me to get them both sorted for you. I'm really pleased you found everything quick and easy and were happy with the service you received.
Now all that's left to do is look forward to two amazing holidays! 💙
Thanks,
Ryan ✈️
My friend & I was looking to return to…
My friend & I was looking to return to a hotel we visited in La Palma early this year, like lots of people we found the price had increased a lot, we tried different ways of bringing the price down and had to gain quotes from other sources, I had seen how nice Ryan was with other people on a site I go on, he was always offering to help people, I thought I would see what he could help me with, from the start Ryan was polite and helpful and I felt his customer service was very good, I felt he wanted to help, he explained clearly and to my understanding, he gave me time to decide however I had no problem with my decision and have no hesitation in recommending Ryan for a great customer experience whilst booking a holiday through him.
Everything he said I would receive happened just as he said, I can see my holiday on the Hays Travel App and I will be booking again, thank you Ryan.
August 5, 2026
Reply from Hays Travel - Ryan Lambton
Fiona ❤️ What an absolutely lovely review to read, thank you!
I'm really glad you decided to give me a try after seeing me helping others. The fact that you felt comfortable and looked after throughout the process means a lot to me, especially as this was your first time booking with me.
I always want customers to understand exactly what they're booking without ever feeling rushed into making a decision, so it's great to hear that came across.
I'm delighted we managed to get you and your friend back to La Palma, and even better that you've already said you'll be booking with me again! 😄
Thank you for putting your trust in me and for such a thoughtful recommendation. Have an absolutely fantastic time back in La Palma! ❤️✈️
Thanks,
Ryan ✈️
Easy, simple & got a good price
I booked my holiday through Ryan and i was very happy with the process. It was really straightforward and easy :)
Thankyou
August 6, 2026
Reply from Hays Travel - Ryan Lambton
Paige ❤️ Thank you so much for your lovely review!
I'm really pleased you found the whole process easy and straightforward. Booking a holiday should be exciting, not stressful, so it's great to hear everything went smoothly for you.
Thank you for choosing me to book your holiday. I hope you have the most amazing time away, and I'd love to help you again in the future! ✈️💙
Thanks,
Ryan ✈️
6 out of 5!
I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much!
And why do I keep going back? It's simple - They consistently provide an excellent customer experience, beat any price I manage to find for myself, and do all the paperwork and ringing about for me accessibility wise.
Would I recommend them - Most definitely! I'd give them 6 stars out of 5 if I could.
July 29, 2026
Reply from Hays Travel - Ryan Lambton
Beckie ❤️ 6 out of 5... I'll happily take that! 😄
Thank you so much for another incredible review and for trusting me and the team with your holidays time and time again. It really does mean the world to us.
I'm especially pleased you mentioned the accessibility side of things. I know it can involve a lot of extra calls and paperwork behind the scenes, but making sure everything is in place so you can relax and enjoy your holiday is always worth it.
Thank you for your continued support and for recommending us to others. We can't wait to help you plan the next one! ✈️💙
Thanks,
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Jackie ❤️ Thank you so much!
"Excellent as ever" says it all, and I really couldn't ask for a better compliment. Thank you for continuing to trust me with your holidays, it genuinely means a lot.
I hope you have the most amazing birthday trip, and I look forward to helping you plan the next one! 🎂✈️💙
Thanks,
Ryan ✈️
Excellent service spoke to Hazel who…
Excellent service spoke to Hazel who managed all my queries and sorted a holiday out for me even at this short notice and on a school holiday for me and my family don't hesitate to use this service saves you an awful lot of time and money 5 stars plus from me looking forward to our holiday now
August 3, 2026
Reply from Hays Travel - Ryan Lambton
Claire ❤️ Thank you so much for your amazing review!
I'm so pleased Hazel was able to find the right holiday for you, especially at such short notice during the school holidays. I know she'll be over the moon to read your kind words.
I also love that you mentioned how much time and money we saved you. That's exactly what we aim to do for every customer.
Thank you for choosing us, and we all hope you and your family have the most fantastic holiday! ✈️💙
Thanks,
Ryan ✈️
My holiday was booked by Hazel from…
My holiday was booked by Hazel from Ryan's team. So helpful. Great communication and and all confirmed very quickly.
August 2, 2026
Reply from Hays Travel - Ryan Lambton
Lynsey ❤️ Thank you so much for your lovely review!
I'm so pleased Hazel was able to help you and get everything sorted so quickly. I'll make sure she sees your kind words because I know she'll really appreciate them.
Thank you for choosing us to book your holiday. We hope you have the most amazing time away, and we look forward to helping you again in the future! ✈️💙
Thanks,
Ryan ✈️
My booking with Ryan’s team (Kerry)
My booking with Ryan’s team (Kerry)
was so easy and very helpful as always. Thank you for a great service once again . 😄
August 1, 2026
Reply from Hays Travel - Ryan Lambton
Julia ❤️ Thank you so much for your lovely review!
I'm so pleased Kerry looked after you and made everything nice and easy once again. I'll make sure she sees your kind words because I know she'll really appreciate them.
Thank you for coming back to book with us again. Your continued support means a lot, and we hope you have the most amazing holiday! ✈️💙
Thanks,
Ryan ✈️
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