I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between. T... See more
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Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per... See more
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I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more
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All communication were fast and very helpful at giving me different options to what I had asked for. Easy to book with them. Booked with them as it was cheaper than what I could get myself so would hi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
763 reviews
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Ryan was quick at responding to my…
Ryan was quick at responding to my request. Excellent service from start to finish.
June 2, 2026
Reply from Hays Travel - Ryan Lambton
Hi Paula,
Thank you so much for taking the time to leave a review.
I'm delighted to hear that you were happy with the service you received and that I was able to respond quickly to your request. Providing a smooth and stress free experience from the initial enquiry through to booking is always my goal, so it's wonderful to know you felt well looked after from start to finish.
Thank you for your support and for choosing to book with me. I look forward to helping you with your future travel plans.
Thanks
Ryan ✈️
Absolutely first class customer service…
Absolutely first class customer service Ryan goes above and well beyond to make your holiday exactly what you require and the best posdible price. I would not hesitate to recommend him and his team.
May 26, 2026
Reply from Hays Travel - Ryan Lambton
Hi Ellen,
Thank you so much for your fantastic review.
I'm delighted to hear that you received first class customer service and that I was able to help find the right holiday for your needs at the best possible price. I always take the time to understand exactly what my customers are looking for, so it's wonderful to know you felt well looked after throughout the process.
Thank you also for your recommendation of both myself and the team. Your support and trust mean a great deal, and we're incredibly grateful that you chose to book with us.
I look forward to helping you plan your next trip.
Thanks
Ryan ✈️
Excellent service
I'Ve used Ryan fot the majority of my holiday bookings as the service is always excellent and I know that I always get a great deal by goimg through him. I know I'm in good hands whenever i contact him and the team
May 31, 2026
Reply from Hays Travel - Ryan Lambton
Hi Alison,
Thank you so much for your lovely review and for your continued support.
It means a great deal that you choose to book the majority of your holidays with me. Building long term relationships with my customers is incredibly important to me, so it's wonderful to hear that you feel confident you're in good hands whenever you get in touch with myself or the team.
I'm delighted that you've consistently received excellent service and great value over the years. Thank you for your trust and loyalty, it is genuinely appreciated.
I look forward to helping you plan many more fantastic holidays in the future.
Thanks
Ryan ✈️
It’s a joy to speak to Ryan about my…
It’s a joy to speak to Ryan about my bookings and nothing is a bother to him , he deals with everything professionally from start to finish and always comes up with the best deals he’s a credit to hays travel that’s why I always deal with him and I’m sure many of his customers would say the same , go team Ryan ⭐️⭐️⭐️⭐️⭐️
May 28, 2026
Reply from Hays Travel - Ryan Lambton
Hi Maureen,
Thank you so much for such a wonderful review.
Your kind words really do mean a lot. It's always a pleasure helping you with your holidays, and I'm delighted to hear that you enjoy working with me and feel well looked after throughout the booking process. I genuinely love helping my customers find the right holiday at the best possible value, so it's lovely to know that this has made a difference to your experience.
Thank you for your continued loyalty and trust over the years. Customers like you are the reason I love what I do, and I'm incredibly grateful for your support.
And thank you for the "Go Team Ryan" too, that definitely made me smile! ⭐️
I look forward to helping you plan your next trip.
Thanks
Ryan ✈️
Very helpful explained everything…
Very helpful explained everything clearly and had patience with me with my questions recommend to my friends etc
May 28, 2026
Reply from Hays Travel - Ryan Lambton
Hi Tracey,
Thank you so much for your kind review.
I'm delighted to hear that you found the service helpful and that everything was explained clearly. I know booking a holiday can come with lots of questions, so I'm always happy to take the time to make sure everything is understood and that you feel confident with your plans.
Your recommendation to friends means a great deal and is one of the biggest compliments I can receive, so thank you for your support and trust.
I look forward to helping you with your future holidays.
Thanks
Ryan ✈️
The communication we had with Ryan…
The communication we had with Ryan Lambton was 100%, he was so friendly, very knowledgeable and professional.
He replied to our queries very quickly and nothing was too much trouble.
May 26, 2026
Reply from Hays Travel - Ryan Lambton
Hi Mrs Sutton,
Thank you so much for your lovely review.
I'm delighted to hear that you were happy with the service you received. It was an absolute pleasure helping you with your holiday plans. Providing friendly, knowledgeable and professional advice is always my aim, so it's wonderful to know that came across throughout our communication.
I'm also pleased that I was able to answer your queries quickly and make the booking process as smooth as possible. Thank you for putting your trust in me, and for taking the time to share your experience.
I look forward to helping you plan your next trip.
Thanks
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Hi Linda,
Thank you so much for taking the time to leave a review.
I'm delighted to hear that you found me easy to communicate with and that I was able to respond quickly to your enquiries. Providing a personal service and being on hand when my customers need me is something I take great pride in.
I really appreciate your support and look forward to helping you with your future travel plans.
Thanks
Ryan ✈️
Booking with Hazel
Always book through Ryan but this time booked with Hazel. She gave the same level of service that I have always received. Nothing was too much trouble and she made the process so easy. Thanks Hazel 💗
May 20, 2026
Professional from start to finish
April 28, 2026
Used Ryan many times to book our…
Used Ryan many times to book our holidays with no problems whatsoever he’s very knowledgeable, professional and helpful
Thanks
Ryan
May 18, 2026
Smooth booking process
Ryan was very responsive and the process was really smooth. Looking forward to our holiday and have recommended him to friends. Thank you Ryan!
May 16, 2026
Reply from Hays Travel - Ryan Lambton
Hi Dayna,
Thank you so much for the lovely review.
I’m really pleased to hear you found the booking process smooth and that communication was quick and responsive throughout. That’s exactly the experience we always aim to provide.
It also means a huge amount that you’ve already recommended me to your friends. Personal recommendations are everything to a small business like mine, so thank you genuinely for your support.
Now the exciting part starts with counting down to your holiday 😊 I’m sure you’ll have an amazing time.
Thanks
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Hi Rob,
Thank you so much for the fantastic review and for your very kind words.
It really means a lot to hear that you found the service professional, patient and caring. I always try to make sure every customer feels looked after properly from start to finish, so your feedback is hugely appreciated.
Thank you as well for trusting me with your holiday plans. Support like yours genuinely means the world to my business.
I look forward to helping you plan many more amazing trips in the future.
Thanks
Ryan ✈️
Fantastic from start to finish
Fantastic from start to finish, so professional and very knowledgeable, always use them 🙂
May 9, 2026
Reply from Hays Travel - Ryan Lambton
Hi Jayne,
Thank you so much for your lovely review and for your continued support, it really means a lot.
I’m so pleased you found the service fantastic from start to finish and that my knowledge and professionalism helped make everything easy for you. Hearing that you always use me is such a huge compliment and something I’m truly grateful for.
I look forward to helping you plan many more amazing holidays in the future.
Thanks
Ryan ✈️
Booked with Ryan
Booked with Ryan for next year. Amazing service, so helpful, made it so easy and even got a bit knocked off our original price ;)
May 2, 2026
Reply from Hays Travel - Ryan Lambton
Hi Alex,
Thank you so much for your lovely review. I’m so pleased I could help make everything easy for you and even save you a bit off the original price too 😉
I always do my best to find the best value possible while keeping the whole booking process smooth and stress free, so it’s great to hear you were happy with the service.
I really appreciate your support and I’ll be here whenever you’re ready to plan the next one.
Thanks
Ryan ✈️
Ryan always goes above and beyond
Ryan always goes above and beyond, and is our first stop when booking holidays.
Even to sense check a price or to see what they can offer, ask Ryan first!
April 29, 2026
Reply from Hays Travel - Ryan Lambton
Hi David,
Thank you so much for your fantastic review and continued support, it really means a lot to me.
I’m so pleased to be your first stop when it comes to booking holidays and even just checking whether a price is worthwhile. I’ll always do my best to make sure you’re getting great value along with the right holiday for you.
Knowing you trust me enough to come back time and time again is something I genuinely appreciate.
Thanks
Ryan ✈️
Holiday to magic life masmavi query
Ryan and his team were very helpful
I asked them to check out a holiday which they did very promptly
They sent over the holiday details and cost with an explanation how to manage my booking
May 6, 2026
Reply from Hays Travel - Ryan Lambton
Karen, thank you so much for your lovely review 😊
I’m really pleased to hear you found the team helpful and that everything was handled quickly for you. We always aim to make things as clear and straightforward as possible, so I’m glad the information and guidance helped with managing your booking too.
It was a pleasure helping you with your holiday plans and I’ll be here whenever you need anything in the future.
Thanks
Ryan ✈️
Ryan was amazing help!
April 28, 2026
Reply from Hays Travel - Ryan Lambton
Hi Jasmin,
Thank you so much for your lovely review. I really appreciate your kind words and I’m so pleased I could help.
It was an absolute pleasure helping you plan your holiday and I’m always here if you need anything in the future.
Thanks
Ryan ✈️
Absolutely fabulous service
Absolutely fabulous service cannot recommend enough. All sorted and booked within about 30 minutes. Quite a big discount as well from what the airline wanted which is always a bonus . We will definitely use again
April 29, 2026
Reply from Hays Travel - Ryan Lambton
Claire, thank you so much for your amazing review 😊
I’m so pleased I could get everything sorted for you quickly and secure a great discount as well, that’s always a big win. Getting it all wrapped up within 30 minutes and keeping things simple is exactly what I aim for.
Your recommendation really does mean a lot and I truly appreciate you saying you’ll be back again.
Looking forward to helping you with your next trip.
Thanks
Ryan ✈️
Good efficient service
Good efficient service
Replied quickly with a quote
Booked with Hays Travel numerous times and can’t fault them.
Excellent service!
April 26, 2026
Reply from Hays Travel - Ryan Lambton
Hi Tracy,
Thank you so much for your kind words and for your continued support booking with me, it really means a lot.
I’m so pleased you found the service quick and efficient and that I could get a quote over to you promptly. Making everything simple and easy from the start is always the aim.
I really appreciate your loyalty and I’ll be here whenever you’re ready to plan your next holiday.
Thanks
Ryan ✈️
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