I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between. T... See more
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Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per... See more
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I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more
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All communication were fast and very helpful at giving me different options to what I had asked for. Easy to book with them. Booked with them as it was cheaper than what I could get myself so would hi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
763 reviews
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Excellent and quick service
Excellent and quick service, answered all questions by return, booked within two hours
April 18, 2026
Reply from Hays Travel - Ryan Lambton
Hi Lindsey,
Thank you so much for your lovely feedback, I really appreciate it. I’m so pleased I could answer all your questions quickly and get everything booked for you within a couple of hours.
Making the process smooth, simple and stress free is always my goal, so it’s great to hear that came across.
I’d love to help again whenever you’re ready for your next holiday.
Thanks
Ryan ✈️
Honestly Ryan is a superstar
Honestly Ryan is a superstar. Nothing is too much trouble. Great efficient service. I can’t remember how many times I’ve booked with him but every time he has been brilliant.
Thank you Ryan for taking away my holiday booking stress x
April 23, 2026
Reply from Hays Travel - Ryan Lambton
Hi Jo,
Wow, thank you so much for such a lovely review, that really means a lot to me. “Superstar” is a big compliment, I’ll definitely take that!
I’m so pleased I’ve been able to help time and time again and make the whole process easy and stress free for you. That’s exactly what I’m here for, so it’s great to know it’s made a difference.
I really appreciate your continued support and I’m always here whenever you’re ready to book your next getaway.
Thanks
Ryan ✈️
Great travel agent Ryan
This is our 6th holiday booked with Ryan. He makes everything so easy. Any problems he sorts straight away,nothing is too much trouble
April 12, 2026
Reply from Hays Travel - Ryan Lambton
Hi Caroline,
Thank you so much for your continued support, it honestly means a lot to me. Booking your 6th holiday with me is something I’m really grateful for, and I’m so pleased I’ve been able to make each trip easy and stress free for you.
I’ll always do my best to sort anything quickly and make sure everything runs smoothly, nothing is ever too much trouble.
I really appreciate your loyalty and I look forward to helping you plan many more holidays to come.
Thanks
Ryan ✈️
Great service from Ryan
Great service from Ryan. After searching for weeks for our holiday Ryan found our holiday in just a few days. Definitely be using Ryan in the future.
April 16, 2026
Reply from Hays Travel - Ryan Lambton
Hi Carole,
Thank you so much for your lovely review, it really means a lot. I’m so glad I could step in after your long search and find the right holiday for you in just a few days.
That’s exactly what I’m here for, taking the stress away and making sure you get the best option without spending weeks looking.
I really appreciate your support and I’ll be more than happy to help again whenever you’re ready for your next trip.
Thanks
Ryan ✈️
Easy booking process with Ryan
Easy booking process with Ryan. Nothing was too much trouble.
April 13, 2026
Reply from Hays Travel - Ryan Lambton
Karen, thank you so much for your lovely review 😊
I’m really pleased to hear the booking process felt easy and that you felt supported throughout. Nothing is ever too much trouble, so it’s great to know that came across.
It was a pleasure helping you and I’ll be here whenever you’re ready to plan your next trip.
Thanks
Ryan ✈️
This is the 4th holiday I have booked…
This is the 4th holiday I have booked with Ryan and thats because he takes all the hassle and stress out of the equation for me .
He checks that every detail is how I want it to be from dates to board to transfers . He gets me every discount possible and takes care of checkin process. I know I haven't missed any details because he has taken care of it .
April 12, 2026
Reply from Hays Travel - Ryan Lambton
Shirley, this is such a lovely review, thank you so much 😊
It really means a lot that you’ve come back to me for your fourth holiday. Knowing you trust me to take care of everything and remove the stress is exactly what I aim for every time.
I’m so pleased you feel confident that every detail is covered, from the basics right through to check in and the little extras. That peace of mind is so important when booking a holiday.
Thank you again for your continued support, it’s always a pleasure helping you and I’m already looking forward to planning the next one.
Thanks
Ryan ✈️
Great service
Gave me a good price. Booking process was quick and easy. Wouldn't hesitate to use again and recommend
April 12, 2026
Reply from Hays Travel - Ryan Lambton
Kath, thank you so much for your lovely review 😊
I’m really pleased I could get you a good price and make the booking process quick and easy for you. That’s always exactly what I aim for.
It means a lot that you’d use me again and recommend me as well, I really appreciate that.
I’ll be here whenever you’re ready to plan your next trip.
Thanks
Ryan ✈️
Got me a better price on a holiday I…
Got me a better price on a holiday I was looking at and it was all sorted booked and deposits etc everything done within the hour.
Very good to deal with
April 10, 2026
Reply from Hays Travel - Ryan Lambton
Ash, thank you for your great review, I really appreciate it 🙌
I’m so pleased I could get you a better price and get everything sorted quickly for you. Getting everything booked and confirmed within the hour is exactly the kind of smooth, stress free experience I aim to deliver.
It was a pleasure helping you and I’m glad you found everything easy to deal with. I’ll be here whenever you’re ready to plan the next one.
Thanks
Ryan ✈️
Great service and a great deal.
Ryan and his team made the booking process simple and stress free. The communication between us was professional and friendly. Nothing was too much trouble.
If you want great service and a great deal, use Ryan Lambton. Totally recommended.
Thank you
April 8, 2026
Reply from Hays Travel - Ryan Lambton
Anne, thank you so much for such a lovely review 😊
I’m really pleased to hear the whole process felt simple and stress free, that’s exactly what I aim for from start to finish. It’s great to know the communication and support made a difference too.
Your recommendation honestly means a lot, and I truly appreciate you taking the time to share your experience.
It was a pleasure helping you get everything sorted, and I’ll be here whenever you’re ready to plan your next trip.
Thanks
Ryan ✈️
Just brilliant!
This is the 2nd time that we have used Ryan! And as before nothing was too much trouble. Ryan makes everything so easy and any questions no matter how trivial are dealt with professionally and in a timely fashion.
Documents were printed and sent out so we had everything to hand even though we had everything electronically, it was nice to have the printed back up.
April 5, 2026
Reply from Hays Travel - Ryan Lambton
Tina, thank you so much for coming back to me again, it really does mean a lot 😊
I’m so pleased to hear everything felt easy and that you felt supported throughout. No question is ever too small, so I’m glad you felt comfortable asking anything and that everything was handled quickly and professionally.
I’m also really happy you appreciated the printed documents, I know it can make a big difference having everything to hand alongside the digital copies.
It was an absolute pleasure helping you again, and I’ll be here whenever you’re ready to plan the next one.
Thanks
Ryan ✈️
Great service
Second time booking with Hays through Ryan Lambton and team. Very straightforward and great prices. Recommended to several people who have also booked. Will continue to use!
March 31, 2026
Reply from Hays Travel - Ryan Lambton
Benjamin, thank you so much for your continued support, it really does mean a lot 😊
I’m so pleased to hear you’ve had another great experience and that everything felt straightforward, that’s exactly what I aim for every time. It’s also brilliant to hear you’ve recommended me to others who have gone on to book too, I really appreciate that.
Looking forward to helping you again in the future and getting your next trip sorted.
Thanks
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
John, thank you for your lovely feedback, it’s really appreciated 😊
I’m so pleased to hear everything was superb as usual, that’s exactly the experience we always aim to deliver. I’ll be sure to pass your kind words on to Hazel as well, she’ll be delighted.
We’re always here whenever you need us for your next trip.
Thanks
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Amanda, thank you so much for your kind words 😁
I’m really glad I could help and find you a great deal, that’s always the goal. It’s brilliant to hear you were happy with everything.
If you ever need anything else or fancy another trip, just give me a shout, I’ll be more than happy to help again.
Thanks
Ryan ✈️
Great response to initial request and…
Great response to initial request and queries/changed
March 25, 2026
Reply from Hays Travel - Ryan Lambton
Michael, thank you for your review, I really appreciate it 😊
I’m glad to hear you were happy with the response time and how everything was handled, especially with the changes along the way. I always try to keep things quick, clear, and as easy as possible.
It was a pleasure helping you get everything sorted, and I’ll be here whenever you need anything in the future.
Thanks
Ryan ✈️
Ryan was amazing and beats any jet 2…
Ryan was amazing and beats any jet 2 price I have recommended him to all my friends a assert to hays
March 26, 2026
Reply from Hays Travel - Ryan Lambton
David, I really appreciate this, thank you 🙌
It’s brilliant to hear you were happy with the price, I always do my best to beat what’s out there and make sure you’re getting real value for your holiday.
Your recommendation to your friends honestly means a lot, that kind of support goes a long way and I’m very grateful for it.
It was a pleasure helping you get everything sorted and I’ll be here whenever you’re ready to plan the next one.
Thanks
Ryan ✈️
Brilliant Ryan made everything easy for…booking
Brilliant Ryan made everything easy for us and got holiday at a good price. Very pleased
March 21, 2026
Reply from Hays Travel - Ryan Lambton
Elaine, thank you so much for your lovely review 😊
I’m really pleased to hear everything felt easy and stress free for you, that’s always exactly what I aim for. Finding you a great deal as well just makes it even better.
It was a pleasure helping you get everything sorted, and I truly appreciate you taking the time to share your experience.
If you ever need anything in the future, I’ll be more than happy to help again.
Thanks
Ryan ✈️
STAR
What can I say about Ryan, what a great young man he is. From the first time I contacted him he kept me informed all of the time. I think I was his worst nightmare with changes to booking etc. But he has the patience of God. I would highly recommend this young man to my friends. He is a star and an asset to Hayes. Thank you for all your time and help. You are very much appreciated by me and our group. Thank you sooooo much.
March 19, 2026
Reply from Hays Travel - Ryan Lambton
Kevin, this genuinely means such a lot, thank you 🙏
I have to say you were never a nightmare at all, just someone who wanted everything to be perfect for your trip and that is exactly how it should be. I am really glad we got everything just right and I truly appreciate your patience along the way too.
Your kind words about the communication and support mean everything to me. I always aim to keep things clear, easy, and stress free, especially when plans change, so it is brilliant to hear that came across.
It was an absolute pleasure looking after you and your group, and I am so grateful for your recommendation. I hope you all have an amazing time away and I will be here whenever you need anything in the future.
Thanks
Ryan ✈️
Brilliant Service from Ryan and his…
Brilliant Service from Ryan and his team, They take the stress out of booking and always offer a great price with 200% customer service. Always ask Ryan when booking holidays now 💙✈️
March 14, 2026
Reply from Hays Travel - Ryan Lambton
Patricia, this is such a lovely review, thank you so much 💙✈️
I’m really glad to hear we’ve been able to take the stress out of booking for you, that’s always the goal. Knowing you feel looked after and getting a great deal at the same time is exactly what I aim for every single time.
Your continued support and recommending me when booking holidays honestly means a lot, and I truly appreciate it.
Always here whenever you need me for the next one.
Thanks
Ryan ✈️
As always
As always, another great booking experience via Ryan, this time with his colleague Hazel. We received the same high level of care, attention and a great deal as we are used to (been booking for quite some time now). Ours is never a straight forward booking as we require special assistance for my husband and we need to ensure a shower is available (not just an over bath shower). Having this arranged for us relieves such a lot of stress during the booking process and Hazel went out of her way to do this. Details are e mailed immediately and I know through experience that our tickets etc will be in the post when the time comes. Thanks for another great booking experience
February 21, 2026
Reply from Hays Travel - Ryan Lambton
Karen, thank you so much for such a thoughtful review, it really does mean a lot 😊
I’m so pleased to hear you had another great experience, and I’ll definitely pass your kind words on to Hazel, she’ll be absolutely delighted. We both always aim to give the same level of care and attention every time, so it’s lovely to know that’s come across again.
I completely understand how important the details are for your bookings, especially making sure everything is right for your husband. I’m really glad Hazel was able to take that stress away and get everything arranged exactly as needed.
Your continued trust and loyalty over time genuinely means everything, and I’m so grateful for it. Always here whenever you need us.
Thanks
Ryan ✈️
Don't normally book with anything other…
Don't normally book with anything other than tour operators, either in the shop or on the app/website.
Saw a post on Facebook of Ryan's, glad i did, i explained everything we needed, ryan and team got everything spot on, cant fault them 1 bit, if I could of score 6 stars I would of done, price was much better than the normal operators, which is the reason for checking an alternate, thank you and i will defo be using again.
March 11, 2026
Reply from Hays Travel - Ryan Lambton
Ste, I really appreciate you taking the time to leave this, thank you 🙌
I know it can be a big step trying something different when you’re used to booking direct with tour operators, so it means a lot that you trusted me with it. I’m so glad we got everything spot on for you and that you could see the value compared to the usual options.
Your comment about 6 stars genuinely made me smile, and I really appreciate you saying that. It was a pleasure helping you and I’m looking forward to sorting your next trip already.
Thanks
Ryan ✈️
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