I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between. T... See more
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Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per... See more
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I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more
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All communication were fast and very helpful at giving me different options to what I had asked for. Easy to book with them. Booked with them as it was cheaper than what I could get myself so would hi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
763 reviews
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Quick and efficient replies and was…
Quick and efficient replies and was able to sort out some problems with paying over the phone. Very polite and easy to talk to travel rep.
July 30, 2026
Reply from Hays Travel - Ryan Lambton
Sheila ❤️ Thank you so much for your lovely review!
I'm really pleased we managed to get the payment issues sorted for you and make everything nice and straightforward in the end. I'm also so glad you found the whole process easy and enjoyable.
Thank you for choosing me to book your holiday. I hope you have a fantastic time away, and I'd be delighted to help you again in the future! ✈️💙
Thanks,
Ryan ✈️
Great experience
We have booked through Ryan before. As always, very helpful & knowledgeable. Very happy with the deal he found for our next holiday 😊
July 30, 2026
Reply from Hays Travel - Ryan Lambton
Vee ❤️ Thank you so much for your lovely review!
It's always a pleasure helping you, and I'm so grateful you've come back to book with me again. Knowing you trust me with your holidays really does mean a lot.
I'm so pleased we found another great deal for your next trip, and I can't wait to hear all about it when you're back.
Have the most amazing holiday! ✈️💙
Thanks,
Ryan ✈️
great experience
great communication and found a great price. Booking was easy and found exactly what i was looking for will certainly use again
July 29, 2026
Reply from Hays Travel - Ryan Lambton
Angela ❤️ Thank you so much for your lovely review!
It makes me smile knowing I found exactly what you were looking for. That's always the goal! I'm so pleased you found the whole booking process easy and that we managed to get you a great price too.
Thank you for your recommendation, and I look forward to helping you book your next holiday! ✈️💙
Thanks,
Ryan ✈️
Ryan was super helpful
Ryan was super helpful, everything ran efficiently and smoothly. Found out holiday and booked and sorted everything.
Would highly recommend
July 29, 2026
Reply from Hays Travel - Ryan Lambton
Bethany ❤️ Thank you so much for your lovely review!
I'm so pleased everything went smoothly from finding the right holiday through to getting everything booked. That's exactly the experience I want every customer to have.
Thank you for your recommendation and for choosing me to book your holiday. I hope you have the most amazing time away, and I'd love to help you again in the future! ✈️💙
Thanks,
Ryan ✈️
Very helpful and quick responses
Very helpful and quick responses.
Professional. Gave us all the information we needed.
July 28, 2026
Reply from Hays Travel - Ryan Lambton
Tiana ❤️ Thank you so much for your lovely review!
I'm really pleased you felt well looked after and had all the information you needed to book with confidence. I always try to make the process as clear and straightforward as possible, so it's great to hear that came across.
Thank you for choosing me to book your holiday. I hope you have an amazing time away, and I'd love to help you again in the future! ✈️💙
Thanks,
Ryan ✈️
Stress free booking with Ryan
Ryan takes all the stress and hassle out of booking and saves us a few pounds as well - bonus!!
I would certainly recommend using Ryan for my future holiday bookings
July 21, 2026
Reply from Hays Travel - Ryan Lambton
Martin ❤️ Thank you so much for your brilliant review!
I love that you mentioned taking the stress out of booking because that's exactly what I aim to do. And if I can save you a few pounds at the same time, that's always a bonus! 😄
Thank you for your recommendation and for putting your trust in me. I really appreciate your support, and I look forward to helping you with many more holidays in the future! ✈️💙
Thanks,
Ryan ✈️
Perfect from start to finish
Perfect from start to finish. Messaged with the details of where we wanted to go, dates and airport. Quote sent back within a few minutes. Booked and payment link sent. Friendly and very efficient service from Ryan.
July 28, 2026
Reply from Hays Travel - Ryan Lambton
Kerry ❤️ Thank you so much for your lovely review!
I love that you mentioned how straightforward the process was from your first message right through to booking. That's exactly the experience I want every customer to have, so it's great to hear everything was quick and easy for you.
Thank you for choosing me to book your holiday. I really appreciate your support, and I hope you have the most amazing time away! ✈️💙
Thanks,
Ryan ✈️
Amazing service and experience 10/10
After years of booking all my travel/holidays independently I am now officially converted to using a Travel Agent. Ryan was fantastic throughout the booking process. He was super quick to respond to all of my questions and messages. It was lovely to deal with a person rather than an AI chatbot. I have already recommended him to friends and family.
July 27, 2026
Reply from Hays Travel - Ryan Lambton
Emma ❤️ I absolutely love that I've officially converted you to using a travel agent! 😄
After years of arranging everything yourself, it means a lot that you trusted me with your holiday and had such a positive experience. And I definitely agree, sometimes you just can't beat speaking to an actual human! 😂
Thank you so much for already recommending me to your friends and family too. Recommendations like that are a huge compliment and really do mean so much to me.
Here's to this being the first of many holidays I get to help you with! ✈️💙
Thanks,
Ryan ✈️
Excellence and Great Service. Again
The travel that delivers every time.
I do feel Mrs C has Ryan on speed dial - yet again another booking for us, the holiday for us to enjoy.
Always get the best service and real care, really delves into the detail to get us the best deal, Ryan offers the best customer service and takes care of us and everyone we recommend with his great know how and care to give you the best holiday experience.
No doubt we will be booking something soon.
Martin
July 26, 2026
Reply from Hays Travel - Ryan Lambton
Martin ❤️ This genuinely made me laugh... I think you're right, Mrs C probably does have me on speed dial! 😄
Thank you so much for another amazing review and, more importantly, for your continued support and all of your recommendations over the years. It honestly means the world that you keep coming back to us and trust us with your holidays.
I always enjoy finding the best options for you both, and I'm already looking forward to seeing what Mrs C has me searching for next! 😂
Have the most amazing holiday, and thank you again for your loyalty and friendship.
Thanks,
Ryan ✈️
Exceptional friendly customer service
This is the 2nd time I have used Ryan at Hays Travel to book my holiday. The service is exceptional and he responds immediately with a comprehensive form to complete with all your holiday requirements. The response time is excellent and the price he offers always beats booking direct with the tour operator
I will always use Ryan to book my holidays
July 8, 2026
Reply from Hays Travel - Ryan Lambton
Debbie ❤️ What a fantastic review, thank you so much!
Reading that you've chosen to book with me again and that you'll always use me for your holidays genuinely means the world. Repeat customers are the biggest compliment I could ask for.
I'm really pleased you found the enquiry form helpful too. We introduced it to make the whole process quicker and smoother, so it's lovely to hear it's made a difference.
Thank you again for your trust and support. I hope you have an amazing holiday, and I can't wait to help you plan the next one! ✈️💙
Thanks,
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Laura ❤️ Thank you so much for your lovely review!
I'm so pleased Hazel was able to help you get everything booked. I'll make sure she sees your kind words as I know she'll really appreciate them.
Thank you for choosing us to book your holiday. We hope you have the most amazing time away, and we look forward to helping you again in the future! ✈️💙
Thanks,
Ryan ✈️
We booked our hols again with Ryan…
We booked our hols again with Ryan lambert and team.. excellent service from beginning to end.. came home and booked again for next year.. always get the best deals
July 19, 2026
Reply from Hays Travel - Ryan Lambton
Christine ❤️ Wow... coming home from one holiday and booking the next is the best compliment we could ask for! 😄
Thank you so much for your continued support. It means a lot that you keep choosing to book with us, and I'm so pleased you've had another great experience from start to finish.
Here's to another amazing holiday next year, and as always, we'll do our very best to find you the best deal possible! ✈️💙
Thanks,
Ryan ✈️
Really freindly and helpful service…
Really freindly and helpful service ,nothing was to much trouble .a special mention to hazel .for going above and beyond to try and help me ,even phoned me personaly to let me know what was happening .so a big thank you to hazel ,an amazing team
July 25, 2026
Reply from Hays Travel - Ryan Lambton
Sharon ❤️ Thank you so much for your lovely review!
I'm so pleased you've had such a positive experience with the team. I'll make sure Hazel sees your kind words too. She really does go above and beyond for our customers, so I know she'll really appreciate the special mention.
Thank you for putting your trust in us. We all hope you have the most amazing holiday, and we look forward to helping you again in the future! ✈️💙
Thanks,
Ryan ✈️
Ryan rocks!
Ryan made the whole process so easy and was very friendly and professional, nothing was too much trouble.
We have booked with Ryan in the past and will definitely book with him in the future, thank you Ryan! 😀
July 25, 2026
Reply from Hays Travel - Ryan Lambton
Lesley ❤️ Thank you so much! I absolutely love that title... "Ryan rocks!" 😄
It was a pleasure helping you again, and I'm so pleased you found the whole process easy from start to finish. Knowing you've chosen to come back and book with me again means a huge amount, and I'm really grateful for your continued trust.
Have the most amazing holiday, and I'll be here whenever you're ready to plan the next one! ✈️💙
Thanks,
Ryan ✈️
Ryan is the best
Ryan is the best! He will always listen to what you would like in a holiday and then works hard to secure everything that you want - dates/times/ locations . I 100% recommend Ryan for an efficient and seamless holiday booking ! Thanks for everything . 🌟
July 22, 2026
Reply from Hays Travel - Ryan Lambton
Christine 🥹❤️ Thank you so much for such a lovely review. It really means a lot that you took the time to leave such kind feedback.
I'm so pleased I could help find exactly the holiday you were looking for and make the whole booking process as easy and stress free as possible. Thank you for trusting me with your holiday and for your recommendation. It genuinely means the world.
Have the most amazing holiday, and I can't wait to help you plan the next one!
Thanks,
Ryan ✈️
Always a pleasure to deal with Ryan and…
Always a pleasure to deal with Ryan and his team got us a good deal !!
Always quick to respond and nothing too much trouble 👍
July 22, 2026
Reply from Hays Travel - Ryan Lambton
Mrs Patterson 🥹❤️ Thank you so much for your lovely review and for your continued support.
It's always a pleasure helping you, and I'm so pleased we found you another great deal! Thank you for recognising the quick communication too. We always aim to make the whole process as easy and stress free as possible.
I really appreciate your recommendation, and I can't wait to help you plan your next holiday!
Thanks,
Ryan & Team ✈️
I have booked many times with Ryan and…
I have booked many times with Ryan and his team and honestly cant fault them. They cant do enough to help and make sure you get exactly what you want. Nothing is too much trouble.
Thank you
July 10, 2026
Reply from Hays Travel - Ryan Lambton
Hi Gillian,
Thank you so much for your continued support and for such a lovely review. It really does mean a lot that you've chosen to book with me and the team so many times.
Knowing you feel we've always gone the extra mile to find exactly what you're looking for is the best compliment we could ask for. Nothing makes us happier than helping our customers find the perfect holiday.
Thank you again for putting your trust in us. We can't wait to help you plan your next trip!
Thanks
Ryan ✈️
This company is really good with…
This company is really good with patience and they have great customer service
July 19, 2026
Reply from Hays Travel - Ryan Lambton
Hi Katie,
Thank you so much for your lovely review. It really means a lot to hear that you found us patient and that you were happy with the service you received.
We always want to make booking your holiday as easy and stress free as possible, so your kind words really are appreciated.
Thank you for choosing us, and we look forward to helping you again in the future!
Thanks
Ryan & Team ✈️
Great Booking Experience
Once again Ryan & his team have made booking a holiday stress free. I completed the online enquiry form and immediately received an automated acknowledgement followed by a detailed quote. I had further questions answered quickly. As it was a cruise I was booking Ryan ensured I was aware of the location of various cabins and we discussed further until I was sure of the cabin location I required. Excellent pricing. I highly recommend Ryan and his team.
July 15, 2026
Reply from Hays Travel - Ryan Lambton
Hi Julie,
Thank you so much for such a fantastic review. It really means a lot that you've taken the time to share your experience.
I'm so pleased the online enquiry process worked well for you and that we found the perfect cabin together. Cruise bookings can be all about the finer details, so I'm glad we could chat through the options until you were completely happy.
Thank you for your recommendation and for trusting me and the team with your holiday. We can't wait to help you book your next adventure!
Thanks
Ryan ✈️
Nothing was too much trouble for Ryan
Nothing was too much trouble for Ryan, and hazel. Thankyou for taking care of our booking. Look forward to booking again in the future
July 9, 2026
Reply from Hays Travel - Ryan Lambton
Hi Stacey,
Thank you so much for your lovely review. It was an absolute pleasure helping you with your holiday, and I'm so pleased to hear you felt well looked after. I'll make sure Hazel sees your kind words too, she'll really appreciate them.
Thank you for trusting us with your booking. We can't wait to help you plan your next holiday!
Thanks
Ryan & Team ✈️
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