We booked another holiday today with Ryan from Hays travel. Excellent service from making a enquiry to booking, Ryan and Hazel his assistant were so good , they keep you totally informed any request... See more
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I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between. T... See more
Company replied
I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more
Company replied
Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
766 reviews
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Friendly and professional service and…
Friendly and professional service and very responsive to any questions or queries.
August 26, 2025
Reply from Hays Travel - Ryan Lambton
Hi Donna,
Thanks for your review. I’m glad you found the service friendly and professional, and that I could respond quickly to your questions. It’s always a pleasure to help.
Thanks
Ryan ✈️
Made the whole thing clear easy to…
Made the whole thing clear easy to understand and nothing was a issue
Thank you
September 22, 2025
Reply from Hays Travel - Ryan Lambton
Hi Tony,
Thanks for your review. I’m glad everything was clear and easy to understand, and that nothing was an issue along the way. It was a pleasure helping you.
Thanks
Ryan ✈️
Group holiday made easy
Booked a group holiday with Ryan for next summer. He got us the cheapest price anywhere and was a joy to deal with, highly recommend 👍
September 21, 2025
Reply from Hays Travel - Ryan Lambton
Hi Darren,
Thanks for your review. I’m glad I could make booking your group holiday straightforward and get you the cheapest price anywhere. It was a pleasure working with you, and I hope everyone has a fantastic time next summer.
Thanks
Ryan ✈️
Ryan was so attentive and communicated…
Ryan was so attentive and communicated with me at every step of the way. He was friendly and courteous.
September 19, 2025
Reply from Hays Travel - Ryan Lambton
Hi Chris,
Thank you for your kind feedback! I’m really pleased I could stay in touch at every step and make the process smooth and stress free for you. I always aim to be friendly and attentive, so it’s great to know it made a difference. Wishing you an amazing holiday!
Thanks
Ryan ✈️
Ryan was amazing sorting out my holiday…
Ryan was amazing sorting out my holiday no hassle straight forward always book with him always 5 star treatment
September 16, 2025
Reply from Hays Travel - Ryan Lambton
Hi Janine
Thank you so much! I’m thrilled you felt the process was hassle free and straightforward. It’s always great to hear you felt well looked after with that 5-star treatment. I can’t wait to help with your next holiday!
Thanks
Ryan ✈️
Very helpful consultant
Ryan is helpful and gets the holiday you want at good prices nothing you ask is a problem, This is the second time of using Ryan and will be using him again for are next holiday Thankyou Ryan
September 8, 2025
Reply from Hays Travel - Ryan Lambton
Hi Lana
Thank you so much! I’m thrilled this is your second holiday with me and that I could help get exactly what you wanted at a great price. Nothing is ever a problem when it comes to making your holiday perfect, and I can’t wait to help with your next one!
Thanks
Ryan ✈️
Top bloke
Although I could tell he was really busy he was still very attentive
I would not hesitate to recommend Ryan and will use his services again
September 15, 2025
Reply from Hays Travel - Ryan Lambton
Hi Karen,
Thank you for your kind words! I’m glad I could give you the attention you needed even during a busy time. It means a lot that you’d recommend me and plan to use my services again. I look forward to helping you with your next holiday!
Thanks
Ryan ✈️
Second holiday booked!
Second holiday booked with Ryan within a week! Completely satisfied with whole process again. Will continue to use and recommend.
September 14, 2025
Reply from Hays Travel - Ryan Lambton
Hi Jayne,
Thank you so much for your continued trust! I’m thrilled to hear your second holiday went just as smoothly and that you’re completely satisfied with the process. It means a lot that you’ll continue to use my services and recommend me to others. Wishing you another amazing holiday filled with wonderful memories!
Thanks
Ryan ✈️
First time holiday booking with hays travel
It’s the first time me and my wife have used hays travel and have been very impressed by the excellent service. Everything was very easy to use and follow to get us everything we needed. We were able to sort our holiday very quickly and without any problems a great service and will definitely use hays travel again.
September 10, 2025
Reply from Hays Travel - Ryan Lambton
Hi James
Thank you so much! I’m thrilled you and your wife had such a positive first experience with me here at Hays Travel. I’m glad the process was easy, quick, and stress free, and that you got everything you needed for your holiday. I really appreciate your kind words and can’t wait to help with your next trip!
Thanks
Ryan ✈️
Fantastic service
This is the second time we have booked a holiday with Ryan. He is always helpful and friendly, gave me a good price on my holiday and booked it efficiently, explaining the process for payment and how to access it in the Jet2 app. Great service and would definitely recommend Ryan.
September 9, 2025
Reply from Hays Travel - Ryan Lambton
Hi Dee
Thank you so much! I’m thrilled this is your second holiday with me and that you felt well looked after throughout. I’m glad I could help with the price, make the booking process easy, and explain everything clearly. It means a lot that you’d recommend me, and I can’t wait to help with your next trip!
Thanks
Ryan ✈️
Ryan dealt with my enquiry really…
Ryan dealt with my enquiry really quickly and checked all details with me first to ensure I was happy with the quote and gave me a discount as well. He ensured I was happy with every detail before I agreed to book. Really happy with service and support from Ryan and contacted Ryan today with a query and he replied very quickly.
September 8, 2025
Reply from Hays Travel - Ryan Lambton
Hi Clare,
Thank you for your lovely feedback. I’m so happy I could handle your enquiry quickly and make sure every detail was just right before confirming your booking. I’m also glad the discount helped and that you felt fully supported throughout. It’s always my goal to be responsive when any questions come up, so I’m delighted you’re happy with the service from start to finish. Wishing you a fantastic trip and I’m here anytime you need assistance again.
Thanks
Ryan ✈️
Very professional and got us a great…
Very professional and got us a great deal ,highly recommend.
September 7, 2025
Reply from Hays Travel - Ryan Lambton
Hi Ellie
Thank you so much! I’m really glad you’re happy with the deal and felt well looked after throughout. It means a lot that you’d recommend me, and I can’t wait to help plan your next holiday!
Thanks
Ryan ✈️
Booking a holiday made easy
Ryan Lambton at Hays Travel made booking our holiday sooooo easy. He responded to my initial query within minutes. Very helpful and informative. The whole process from start to paying deposit to secure the holiday was done very speedily and all from the comfort of my sofa😂. Will definitely use Ryan again
September 6, 2025
Reply from Hays Travel - Ryan Lambton
Hi Valerie,
Thank you for such a lovely review! I’m so pleased I could make booking your holiday quick and easy, and that everything from your first message to paying the deposit was smooth and stress free. It’s great to know you could get everything sorted from the comfort of your sofa too! I’ll be ready to help again whenever you’re planning your next trip.
Thanks
Ryan ✈️
Very straight forward and efficient…
Very straight forward and efficient answered queries promptly.
September 6, 2025
Reply from Hays Travel - Ryan Lambton
Hi Karen
Thank you so much! I’m glad you found the process straightforward and efficient, and that I could answer all your queries promptly. I love making things easy and stress free, and I can’t wait to help with your next holiday!
Thanks
Ryan ✈️
Quick responses
Quick responses, great discounts included within the quotes and so professional! We’ll definitely be supporting Team Ryan with our future holiday bookings!
September 5, 2025
Reply from Hays Travel - Ryan Lambton
Hi Hannah
Thank you so much! I’m thrilled you were happy with the quick responses and the discounts included in your quotes. It’s always great to hear you felt well looked after, and I can’t wait to help you with your future holidays as part of Team Ryan!
Thanks
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Hi Erik
Thank you so much! I’m really glad you were happy with the service and it means a lot that you’d recommend me. I always aim to make the process smooth and stress free, so it’s great to hear you felt well looked after.
Thanks
Ryan ✈️
Ryan was quick to reply to any messages…
Ryan was quick to reply to any messages and made me feel like he wanted to get the best deal for me and cared about the experience I wished for. Would highly recommend 5*
August 30, 2025
Reply from Hays Travel - Ryan Lambton
Hi Clare
Thank you so much! I’m thrilled I could get you the best deal and make sure your holiday was exactly what you wanted. I love making the process easy and stress free, so it’s awesome to hear you felt well looked after. Can’t wait to help with your next adventure!
Thanks
Ryan ✈️
Ryan Lambton of Hays Travel
I have booked with Hays travel for the past 2/3 years now.Ive used them to book family main holidays and also short city breaks.I found Ryan Lambton from Hays travel on FB and have used him ever since. A friendly lad with the patience of a saint ( as I'm a proper stress head when looking/ booking). Ryan always looks for the best deal and will also try to discount on a price you may have. He even compared reviews on the hotels i was looking at and this enabled me to make my choice.Well done Ryan and thanks for putting up with me.😚
September 4, 2025
Reply from Hays Travel - Ryan Lambton
Hi Lesley,
Thank you so much for such a thoughtful review. I’m really touched that you’ve chosen to book all your holidays and city breaks with me over the last few years. It’s always a pleasure helping you find the best deals and giving you plenty of options so you can feel confident with your choice. I’m glad my hotel comparisons came in handy too! You’re never a stress head in my eyes and I’m always happy to go the extra mile to make things easy for you. Wishing you the most amazing time on your next adventure.
Thanks
Ryan ✈️
Brilliant service from Ryan
Brilliant service from Ryan!
So helpful & accommodating when I kept changing dates 🙈.
Will def recommend & use again in the future.
Thanks so much
September 4, 2025
Reply from Hays Travel - Ryan Lambton
Hi Melodie
Thank you for your kind words! I’m glad I could help and be accommodating while you sorted out your dates. It’s great to hear you’d recommend me and I really look forward to helping with your future holidays.
Thanks
Ryan ✈️
Amazing service, happy customer.
Ryan was great. All questions were answered quickly, his customer service was fab and he beat my quote, which was even better!
August 5, 2025
Reply from Hays Travel - Ryan Lambton
Hi Victoria
Thank you for your lovely feedback! I’m so pleased I could answer all your questions quickly and beat your quote to give you an even better deal. It’s great to hear you’re happy with the service and I look forward to helping with any future holidays.
Thanks
Ryan ✈️
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