We booked another holiday today with Ryan from Hays travel. Excellent service from making a enquiry to booking, Ryan and Hazel his assistant were so good , they keep you totally informed any request... See more
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I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between. T... See more
Company replied
I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more
Company replied
Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
766 reviews
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I always book through Ryan and always…
I always book through Ryan and always have excellent service, a very quick response to my messages, offers us advice and makes booking our holidays so easy, as well as offering us a discount and finding us the best possible price!
October 27, 2025
Reply from Hays Travel - Ryan Lambton
Thank you so much, Sue! I’m thrilled to hear you always have an excellent experience booking with me. Making the process easy, giving helpful advice, and finding the best prices is exactly what I love doing. I really appreciate your continued trust and I can’t wait to help plan your next holiday!
Thanks
Ryan ✈️
Ryan was brilliant
Ryan was brilliant. Super fast. Very informative. Left no stone unturned. Thank you.
November 1, 2025
Reply from Hays Travel - Ryan Lambton
Thank you so much, Amber! I’m so glad you found the service fast, informative, and thorough. It’s always a pleasure making sure every detail is covered so your holiday planning is stress-free. I can’t wait to help you with your next adventure!
Thanks
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Thanks so much, Kay. I really appreciate your lovely feedback. It’s always my goal to be as responsive and helpful as possible so everything runs smoothly when you’re booking your holidays. I look forward to helping you again soon.
Thanks
Ryan ✈️
Highly recommend
My family has used Ryan to book our holidays several times in the past. He’s always extremely professional, helpful, and quick to respond. He consistently finds the best prices and beats any online quote, making the whole process smooth and stress-free. I highly recommend his service!
October 26, 2025
Reply from Hays Travel - Ryan Lambton
Thank you so much, Chantelle. It really means a lot that you and your family continue to trust me with your holidays. I always aim to make everything as easy and enjoyable as possible while getting you the very best value. I’m so pleased you’ve been happy with the service each time, and I can’t wait to help plan your next getaway.
Thanks
Ryan ✈️
5*****
Ryan has taken all the stress out of booking a holiday for us. He has always replied back quickly. He has always got our holidays cheaper than we can. Which is a bonus. He keeps us informed all the time. Friendly person. Goes the extra mile. Highly reccomemd to anyone. 5***** from us always.
October 19, 2025
Reply from Hays Travel - Ryan Lambton
Hi Lorenza,
Thank you so much for your amazing review! It’s always a pleasure helping you plan your holidays, and I’m thrilled I could take the stress out of the process again. Keeping you updated and finding the best deals is what I love doing, so it’s great to know it makes a difference. Your continued trust and recommendation mean so much!
Thanks
Ryan ✈️
Great!!!
Great!!!
Fourth holiday booked with Ryan and every one has been easy and cheaper than I could get myself.
No hesitation to recommend
October 24, 2025
Reply from Hays Travel - Ryan Lambton
Hi Ange and Lewis,
Thank you so much for your wonderful review! I’m thrilled to hear that your fourth holiday with me has been just as smooth and stress-free as the others. It’s always my aim to get you the best deals and make the process easy, and your continued trust and recommendation mean a lot!
Thanks
Ryan ✈️
I have gone through Ryan a few times…
I have gone through Ryan a few times booking a holiday, he makes it totally stress free. He will beat your quote and Always gets the best price! I get very anxious booking holidays and ask him hundreds of questions, he is so patient, always gives you understandable answers with choices. Ryan completes your holiday and sends you all the documents in paper format, this relieves so much anxiety for me. He also guides you through the technology so you have a backup with your phone.
I can’t thank him enough!!
October 21, 2025
Reply from Hays Travel - Ryan Lambton
Thanks so much Valerie, this really made my day! It’s always a pleasure helping you plan your holidays, and I’m so glad I can make the process stress free for you. I completely understand how overwhelming booking can feel, so I’m happy to answer all your questions and make sure you feel confident every step of the way. I’m glad the paperwork and tech backup help ease things too. I can’t wait to help you with your next holiday!
Thanks
Ryan ✈️
Ryan has knock it out of the park again…
Ryan has knock it out of the park again finding a fantastic hotel at last minute and the flight times we requested he’s now on speed dial for my next adventure 😎😎
October 9, 2025
Reply from Hays Travel - Ryan Lambton
Hi Pamela,
Thanks so much for your amazing review! I’m really glad I could find the perfect last-minute hotel and flight times for you. It’s always great helping you plan your getaways, and I’m already looking forward to the next adventure you’ve got in mind!
Thanks
Ryan ✈️
ryan is so friendly and helpful
ryan is so friendly and helpful, it was my first time booking through a travel agent, as i usually do it all myself but it took the stress of booking it myself away from me, from start to finish nothing was too much bother for Ryan & will be booking more Holidays with Ryan in the future, thank you 🙂
October 7, 2025
Unprompted review
Reply from Hays Travel - Ryan Lambton
Hi Rosie,
Thanks so much for your lovely review! I’m really glad to hear your first experience booking through a travel agent was such a positive one. It was a pleasure taking the stress out of the process for you, and I’m so happy everything went smoothly from start to finish. I can’t wait to help you plan more holidays in the future!
Thanks
Ryan ✈️
Great service from Ryan
Ryan was superb he took time to understand and meet my needs, quick to respond to queries and overall offered a great service, would defintely recommend him
October 7, 2025
Reply from Hays Travel - Ryan Lambton
Hi Andrea,
Thanks so much for your lovely review! I really appreciate your kind words. It was a pleasure helping you plan your trip, and I’m so glad you were happy with the service and support throughout. I hope you have an amazing time!
Thanks
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Thanks so much, Phil! It’s always a pleasure to help you, and I really appreciate your kind words. I’m glad you’ve been happy with the service and support.
Thanks
Ryan ✈️
Brilliant service - Holiday sorted!
Ryan was absolutely brilliant from first contact. Kept me up to date all of the way through the booking and nothing was a problem. Will definitely be using him again to book our next holiday can’t recommend him enough! ⭐️⭐️⭐️⭐️⭐️
October 2, 2025
Reply from Hays Travel - Ryan Lambton
Hi Neil,
Thank you so much for your amazing review! I’m really glad to hear you had such a great experience and that everything went smoothly from start to finish. It was a pleasure helping you get everything sorted for your holiday, and I can’t wait to help you plan the next one!
Thanks
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Hi Tracy,
Thank you so much for your lovely feedback. I’m delighted to know you’ve found me helpful and efficient once again. It’s always a pleasure to look after your holidays and I really appreciate you continuing to book with me. I’m already looking forward to helping you plan your next adventure.
Thanks
Ryan ✈️
As always the service was fantastic
As always the service was fantastic
Really helpful
Went above and beyond
September 18, 2025
Reply from Hays Travel - Ryan Lambton
Hi Julie,
Thank you so much for your kind words and for taking the time to leave such lovely feedback. I’m really pleased to hear that you found the service fantastic and that you felt I went above and beyond to help. It means a lot knowing that you can always rely on me to make your booking process as smooth and enjoyable as possible. I truly value your loyalty and can’t wait to help you plan your next trip.
Thanks
Ryan ✈️
Fabulous independent Travel agent
Ryan Lambton at Hays travel was Excellent he got as a great deal on our Holiday with his Knowledge we got a better discount than we could have gotten ourselves i honestly can't recommend him highly enough he was efficient & had our holiday booked completely stress free.
September 29, 2025
Reply from Hays Travel - Ryan Lambton
Hi Patricia,
Thank you so much for your wonderful review. I’m really pleased I could take all the stress out of the booking process for you and find a deal that gave you even more value than booking direct. It means a lot that you’d recommend me so highly, and I’ll always do my best to make your holidays as smooth and enjoyable to plan as they are to take.
Thanks
Ryan ✈️
Brilliant service by Ryan
Ryan was helpful all the way through from making the enquire to booking the holiday.
Even after reducing the quote to match another I had been given. Still beating the Jet2 price online
September 28, 2025
Reply from Hays Travel - Ryan Lambton
Hi Mark,
Thanks so much for your great review. I’m really pleased I could help from the very first enquiry through to getting everything booked. It’s always nice to know I’ve been able to not only match but beat the other quotes out there, including Jet2, and still give you that personal service. I really appreciate you booking with me and can’t wait to hear how your holiday goes.
Thanks
Ryan ✈️
Ryan is always helpful and reliable and…
Ryan is always helpful and reliable and answers quick
September 18, 2025
Reply from Hays Travel - Ryan Lambton
Hi Nicola,
Thanks for your review. I’m glad I’ve been able to be helpful and reliable, and respond quickly whenever you’ve needed. It’s always a pleasure to assist.
Thanks
Ryan ✈️
Corfu Oct 25
Ryan was fabulous, giving excellent information and timely response, finding a good price.
September 18, 2025
Reply from Hays Travel - Ryan Lambton
Hi Joanne,
Thanks for your review. I’m glad I could provide the information you needed, respond quickly, and find a good price for your Corfu trip. I hope you have a fantastic time in October.
Thanks
Ryan ✈️
Great service from Ryan
Great service from Ryan, highly recommended got my holiday cheaper than Jet 2. Thank You
September 16, 2025
Reply from Hays Travel - Ryan Lambton
Hi Sab,
Thank you for your lovely feedback! I’m delighted I could help you secure a holiday at a better price than Jet2 and make the process stress free. It means a lot that you’d recommend me, and I look forward to helping you with your next trip!
Thanks
Ryan ✈️
Very helpful from the start and made…
Very helpful from the start and made the process very simple
September 22, 2025
Reply from Hays Travel - Ryan Lambton
Hi Simon,
Thanks for your review. I’m glad I could make the process simple and straightforward from the start. It was a pleasure helping you.
Thanks
Ryan ✈️
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