I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between. T... See more
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I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more
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Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per... See more
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All communication were fast and very helpful at giving me different options to what I had asked for. Easy to book with them. Booked with them as it was cheaper than what I could get myself so would hi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
763 reviews
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Ryan was amazing to correspond with
Ryan was amazing to correspond with. Was able to make changes as per request and change dates without hassle.
We got an amazing deal with Ryan and Hays- very excited to book again.
January 11, 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Megan 😊
I really appreciate your kind words. I’m so pleased everything went smoothly with your changes and that you were happy with the deal we secured. It’s always great to hear you’re excited for your next trip and I’ll be delighted to help you book again whenever you’re ready.
Thanks
Ryan ✈️
Ryan was so so helpful
Ryan was so so helpful, i had poor man head astray. But nothing was abother him. 100% booking with him again.
January 8, 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Di 😊
I really appreciate your lovely feedback. I’m so glad I could help and make the booking process easy even when things got a little tricky. It means a lot to hear you would book with me again, and I’ll always be here to make your holidays stress free and enjoyable.
Thanks
Ryan ✈️
5*Service from Ryan
Ryan was very helpful Quick to respond to queries Best Price after Shopping Around Great 5* Service Holiday Booked 😀 Now to check out next one will definitely be contacting Ryan
January 5, 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Joan 😊
I really appreciate your kind words. I’m so pleased you felt supported throughout the process and that I was able to help secure the best price for your holiday. It means a lot to hear you’re already thinking about your next trip and I’ll be delighted to help you plan it when the time comes 😀.
Thanks
Ryan ✈️
Absolutely brilliant.
Absolutely brilliant.
We have used Ryan in the past and as always responds very quick even over the Christmas & New Year period. He always gets the best deal and listens to exactly what we wanted, and I am very fussy 😀. Ryan is very professional, he is excellent at communicating and very prompt with sending booking confirmation etc.
Thank you so much Ryan 😀
January 3, 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Clare 😊
I really appreciate your lovely feedback. It means a lot to know that even during busy periods like Christmas and New Year you felt supported and that everything was handled quickly and professionally. I’m so pleased I could help you find the best deal and get exactly what you wanted, I'm fussy myself & I always treat the holiday as if I'm travelling on it too 😀. It’s always a pleasure helping you with your travel plans.
Thanks
Ryan ✈️
Prompt response and detailed quotation
Promt replying to our request, and a detailed quotation
January 3, 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Adam 😊
I really appreciate your feedback. I’m glad to hear you found my responses prompt and the quotation detailed. Making the process clear and easy for you is always my goal, so it’s great to know it made your experience smooth and straightforward.
Thanks
Ryan ✈️
They always answer any messages. Will get you the best price.
Fantastic service every time. Always get a good deal. Personal service.
December 30, 2025
Reply from Hays Travel - Ryan Lambton
Thank you so much, Sandra 😊
I really appreciate your lovely feedback. I am glad to hear you always feel supported and that I am able to help secure the best prices and great deals for you. Providing a personal service and being there whenever you need me is exactly what I aim for, so it means a lot to know that comes across every time.
Thanks
Ryan ✈️
Exceptional service
Ryan made the booking process easy. He was helpful, patient and thorough. These qualities are extremely beneficial especially to an older traveller like myself. He explained everything clearly.
December 30, 2025
Reply from Hays Travel - Ryan Lambton
Thank you so much, Kath 😊
I really appreciate you taking the time to share this. I am so pleased to hear that you found the booking process easy and that everything was explained clearly. Making sure you feel comfortable, informed, and never rushed is incredibly important to me, so your kind words truly mean a lot. It was a pleasure helping you with your travel plans.
Thanks
Ryan ✈️
Would highly recommend
Ryan communicates very clearly with you from the start of booking. Quick to respond to questions and has beaten online quotes ive found. posted all hol info including boarding passes and even a wee choc bar. Would recommend.
December 4, 2025
Easy to book and friendly and efficient…
Easy to book and friendly and efficient service
December 3, 2025
Best customer service and best price!
Ryan was very helpful, polite and friendly. Great customer service, offered the best price and beat my online quote from Jet2. Will definitely book with him again. Highly recommend.
November 19, 2025
Excellent as always!
November 25, 2025
Great consultant
I have booked 2 holidays now with Ryan and I am absolutely over the moon with Ryan's expertise and experience in booking my holidays and the discounts he got me.
Ryan is very professional he responds very quick and always happy to help with any questions I ask.
I would highly recommend Ryan at hays travel thank you so much for all your help
November 20, 2025
Efficient, professional and great service!
Ryan was super quick to get back to me with my enquiry- they found the best deal and saved me a lot of money vs me booking the holiday myself! Couldn’t have been easier to book with Ryan - thank you again! Highly recommend
November 17, 2025
Excellent service
Contacted them about a holiday I was interested in and they gave me a good price. I was undecided about the country and they gave me alternatives -they were friendly and sorted me a holiday that was cheaper then I could get on line myself. Friendly efficient service thank you
November 16, 2025
Fabulous once again
Fabulous once again, friendly efficient service and nothing too much trouble. I used to book my own online but Ryan has beat the prices and taken the hassle out of everything.
November 12, 2025
Unprompted review
If you’ve tried the rest Try the BEST
Messaged Ryan within one hour holiday booked deposit paid never ever lets me down AND a great price excellent first class service
November 3, 2025
Good experience
I will definately use Ryan again when booking a holiday.
The whole booking process was so easy.
Ryan got back to me quickly with a quote. When I changed my mind about the length of my holiday he was happy to re quote.
All questions were answered promptly.
When I decided to book it was so easy.
Thank you Ryan for getting me a good deal.
November 8, 2025
I always book through Ryan and always…
I always book through Ryan and always have excellent service, a very quick response to my messages, offers us advice and makes booking our holidays so easy, as well as offering us a discount and finding us the best possible price!
October 27, 2025
Reply from Hays Travel - Ryan Lambton
Thank you so much, Sue! I’m thrilled to hear you always have an excellent experience booking with me. Making the process easy, giving helpful advice, and finding the best prices is exactly what I love doing. I really appreciate your continued trust and I can’t wait to help plan your next holiday!
Thanks
Ryan ✈️
Ryan was brilliant
Ryan was brilliant. Super fast. Very informative. Left no stone unturned. Thank you.
November 1, 2025
Reply from Hays Travel - Ryan Lambton
Thank you so much, Amber! I’m so glad you found the service fast, informative, and thorough. It’s always a pleasure making sure every detail is covered so your holiday planning is stress-free. I can’t wait to help you with your next adventure!
Thanks
Ryan ✈️
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