I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between. T... See more
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Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per... See more
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I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more
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All communication were fast and very helpful at giving me different options to what I had asked for. Easy to book with them. Booked with them as it was cheaper than what I could get myself so would hi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
763 reviews
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Outstanding service from Ryan Lambton
We booked our family holiday through Ryan Lambton and couldn't be happier with the service. Ryan went above and beyond to find us the perfect family holiday at a fantastic price and took all the stress out of the booking process. He kept us informed throughout and really listened to what we wanted. Couldn't fault him at all- absolutely outstanding service. We'll definitely be booking with Ryan again and have done previously, we highly recommend him.
February 5, 2026
Reply from Hays Travel - Ryan Lambton
Hi Carol,
Thank you so much for such an incredible review.
I’m absolutely delighted you’re so happy with the service. Finding the perfect family holiday at a fantastic price while taking all the stress away is always the goal, so it’s lovely to hear that’s exactly how it felt for you. Listening properly and keeping you informed every step of the way is so important to me.
Your continued support and recommendation genuinely mean the world. I can’t wait to help with the next one.
Thanks
Ryan ✈️
Hazel was extremely helpful
Hazel was extremely helpful, very quick responses and never gave up to find what we wanted
February 5, 2026
Reply from Hays Travel - Ryan Lambton
Hi Karen,
Thank you so much for your lovely review.
I’m so pleased Hazel was able to help you and kept searching until you found exactly what you wanted. That determination and quick communication is exactly what we aim for.
I’ll make sure she sees your kind words, it will mean a lot to her.
Thanks
Ryan ✈️
Was very informative and accommodated …
Was very informative and accommodated all our needs after spending a day around travel agent shops came home and daughter said to use ryan as she uses him all the time.
Very good outcome very helpful and will definitely use again
January 26, 2026
Reply from Hays Travel - Ryan Lambton
Hi Lisa,
Thank you so much for your lovely review.
I’m really pleased you found everything informative and that I was able to accommodate all your needs. It’s even nicer to hear your daughter recommended me after you’d spent the day visiting other agents, that really means a lot.
I’m so glad we got a great outcome for you and I look forward to helping again next time.
Thanks
Ryan ✈️
Another holiday booked with Ryan and…
Another holiday booked with Ryan and his team. Always exceptional service.
January 26, 2026
Reply from Hays Travel - Ryan Lambton
Hi Claire,
Thank you so much for booking with us again, we really appreciate your continued support.
I’m so pleased you’ve had exceptional service each time. That consistency is exactly what we aim for, from the first enquiry right through to travel.
We look forward to getting this next one all set for you.
Thanks
Ryan ✈️
Another holiday booked with Ryan again…
Another holiday booked with Ryan again for this year, he makes the process easy and nothing is too much trouble for him. We don’t book with anybody else now, he’s the best.
February 2, 2026
Reply from Hays Travel - Ryan Lambton
Hi Jean,
Thank you so much for booking with me again this year, I really do appreciate your continued support.
I’m so pleased the process feels easy and that you know you can come to me with anything. That’s exactly how it should be when planning a holiday.
It honestly means a lot that you wouldn’t book with anyone else. Thank you for the trust.
Thanks
Ryan ✈️
A little gem
Ryan has been very helpful from the start of booking process, he is very accommodating and knowledgeable. He is a real pleasure to deal with and look forward to dealing with him in the future regarding holiday we have just booked and future ones.
January 24, 2026
Reply from Hays Travel - Ryan Lambton
Hi Julie,
Thank you so much for your lovely review.
I’m really pleased you felt supported from the very start of the booking process. Being accommodating and making sure everything is clear and straightforward is always my priority.
It’s been a pleasure arranging this holiday for you and I look forward to helping with many more in the future.
Thanks
Ryan ✈️
Ryan always makes our holiday plans…
Ryan always makes our holiday plans stress free. He always gets us what we want. He is such a lovely person and great at what he does. I wouldn’t book with anyone else but Ryan Thanks Ryan you are amazing keep up the good work.
January 5, 2026
Reply from Hays Travel - Ryan Lambton
Hi David,
Thank you so much for such kind words, that really means a lot.
I’m so pleased I can help make your holiday plans stress free and get you exactly what you’re looking for each time. That’s always my goal.
Your loyalty and support genuinely mean the world, and I truly appreciate you continuing to book with me.
Thanks
Ryan ✈️
Ryan is amazing
Ryan is amazing. Always helpful knowable and nothing is to much trouble. He always comes back to you with the answers. He takes full ownership from start to finish, gives u different options and takes the stress out of looking. Saved me money too! Would highly recommend. Hers to our next adventure 🥂
January 24, 2026
Reply from Hays Travel - Ryan Lambton
Hi Louise,
Thank you so much for such a lovely review.
I’m really pleased you feel supported from start to finish. Taking full ownership, giving you different options and making the whole process stress free is exactly what I aim for. Saving you money along the way is always a bonus too.
Here’s to your next adventure 🥂 I can’t wait to help you plan it.
Thanks
Ryan ✈️
Ryan is amazing at his job
Ryan is amazing at his job, always attentive, quick to reply and beats the prices I send him. He is helpful and informative on hotels in my shortlist and recommends the best options for what we are looking for. I have used him for our last 4 Holidays and currently in the process of finding our 5th. Highly recommend 👌🏽
January 18, 2026
Reply from Hays Travel - Ryan Lambton
Hi Jessica,
Thank you so much for such an amazing review.
I really appreciate you coming back to me time and time again, four holidays and now working on your fifth means a lot. I’m glad you find the advice helpful when narrowing down your shortlist and that I can secure the best options and prices for what you’re looking for.
Your recommendation genuinely means the world and I’m looking forward to getting this next one sorted for you.
Thanks
Ryan ✈️
Ryan is amazing I wouldnt book…
Ryan is amazing I wouldnt book elsewhere now. So professional and friendly and quick to get you all booked up with a price beaten by anyone else
January 25, 2026
Reply from Hays Travel - Ryan Lambton
Hi Lynne,
Thank you so much for your lovely words, that really does mean a lot.
I’m so pleased you feel confident booking with me and that you’ve found the service professional, friendly and efficient. Making the process quick and straightforward, while securing the best possible price, is always my aim.
I really appreciate your loyalty and support.
Thanks
Ryan ✈️
Great service Team Ryan is very helpful…
Great service Team Ryan is very helpful takes all the stress out of looking and booking a great holiday prices are always very reasonable highly recommend Hayes Travel but most of important Team Ryan
January 24, 2026
Reply from Hays Travel - Ryan Lambton
Hi Pauline,
Thank you so much for such a lovely review.
I’m so pleased you feel we take the stress out of searching and booking, that’s exactly what we aim to do. Finding great holidays at really reasonable prices while making the whole process easy is what Team Ryan is all about.
Your recommendation honestly means a lot, and we truly appreciate your continued support.
Thanks
Ryan ✈️
Great experience
Great experience, quick and easy.
sorted exactly what we wanted and at a fantastic price well done ryan 👏
January 24, 2026
Reply from Hays Travel - Ryan Lambton
Hi Tracey,
Thank you so much for your lovely review.
I’m really pleased it felt quick and easy and that we found exactly what you wanted at a fantastic price. That’s always the goal.
I really appreciate you taking the time to leave your feedback.
Thanks
Ryan ✈️
Ryan & Hazel are the A Team
Ryan & Hazel are the A Team - efficient and they both know exactly what they are doing, making our booking totally seamless and stress free. The follow up with tickets and info by post was received within 2 days. Excellent service from them both.
January 20, 2026
Reply from Hays Travel - Ryan Lambton
Hi Dennis,
“The A Team” I love that 😄 thank you so much.
I’m really pleased Hazel and I were able to make your booking seamless and stress free. That’s always exactly what we aim for. It’s great to hear the tickets and information reached you so quickly too.
We really appreciate you taking the time to leave such kind feedback.
Thanks
Ryan ✈️
Wish I'd learned about Ryan Lambton…
Wish I'd learned about Ryan Lambton before, amazing , found a brilliant price, excellent service with brilliant communication. Ryan quickly dealt with my queries and changes Ryan was recommended to me by my daughter after he booked her holiday last year and I shall be booking through him again. Many thanks .
January 21, 2026
Reply from Hays Travel - Ryan Lambton
Hi Mrs Sanders,
What a lovely review, thank you so much.
I’m so pleased your daughter recommended me and that I was able to find you a brilliant price as well as provide the level of service and communication you deserved. Dealing quickly with queries and changes is so important, especially when plans evolve.
It really means a lot that you’ll be booking through me again. I truly appreciate the trust from you both.
Thanks
Ryan ✈️
Brilliant service
January 1, 2026
Unprompted review
Reply from Hays Travel - Ryan Lambton
Hi,
Thank you so much for your review. Short and sweet but it means a lot 😊
I’m really pleased you felt the service was brilliant. That’s always my goal from the first message right through to when you travel.
I really appreciate you taking the time to leave feedback.
Thanks
Ryan ✈️
Booked our 2nd holiday with him
Just helped with any questions I had and nothing was a bother to him.
January 19, 2026
Reply from Hays Travel - Ryan Lambton
Hi Colm,
Thank you so much for booking your second holiday with me, I really appreciate the continued trust.
I’m glad you felt comfortable asking any questions along the way. That’s exactly what I’m here for and it’s never a bother. I’d much rather you feel completely confident and excited about your booking.
I can’t wait to hear all about this one when you’re back.
Thanks
Ryan ✈️
Really easy to book with Ryan
Really easy to book with Ryan. He gave us step by step detail's.
January 16, 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Diane 😊
I really appreciate your feedback. I’m so pleased you found the booking process easy and that the step by step details helped make everything clear and straightforward. It’s always a pleasure to assist and make sure your holiday plans run smoothly.
Thanks
Ryan ✈️
Great communication
Great communication, great prices and hassle free to book.
Ryan was quick to respond to any questions we had and even saved us an extra £70 with booking through hays than direct with Jet2.
First class service will definitely use again.
January 14, 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Susan 😊
I really appreciate your kind words. I’m so pleased you found the booking hassle free, enjoyed the great prices, and that I could respond quickly to your questions. It’s fantastic to hear that we even saved you extra on your holiday, and I look forward to helping you plan many more trips in the future.
Thanks
Ryan ✈️
Online booking was so easy to do
Booking this holiday with Ryan was so easy i was a bit weary but was made to be a pleasure to do Ryan answered any fears i had and made me feel like a valued customer si would deffob book with him again would highly recamend thanks Ryan
January 11, 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Anne 😊
I really appreciate your lovely feedback. I’m so pleased to hear that the booking process felt easy and stress free, and that I could help put your mind at ease. It means a lot to know you felt valued as a customer and that you would happily book with me again. Your recommendation truly means the world.
Thanks
Ryan ✈️
Ryan was amazing to correspond with
Ryan was amazing to correspond with. Was able to make changes as per request and change dates without hassle.
We got an amazing deal with Ryan and Hays- very excited to book again.
January 11, 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Megan 😊
I really appreciate your kind words. I’m so pleased everything went smoothly with your changes and that you were happy with the deal we secured. It’s always great to hear you’re excited for your next trip and I’ll be delighted to help you book again whenever you’re ready.
Thanks
Ryan ✈️
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