Hays(Ryde branch IOW) the staff are excellent. We went in to book a cruise and spoke to Mr Cruise (Chris the branch manager) and what he doesn’t knows about cruising isn’t worth knowing! His knowledg... See more
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As per usual the service received was excellent thank you. Very helpful and nothing asked for was too much trouble, will certainly be returning in the near future thanks once again.
Company replied
We always use Hays travel Ryde for all our holidays the staff are polite and make you feel welcome and relaxed when sorting the holiday and travel arrangements.This time we were looked after by a youn... See more
Company replied
Ewan listened to our requirements and then researched what was possible with a friendly and positive manner. If it hadn't been for the notice on the desk mentioning training for new personel we would... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 High Street, PO33 2HW, Ryde, United Kingdom
- 01983 565292
4.9
Excellent
617 reviews
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Hays(Ryde branch IOW) are excellent
Hays(Ryde branch IOW) the staff are excellent. We went in to book a cruise and spoke to Mr Cruise (Chris the branch manager) and what he doesn’t knows about cruising isn’t worth knowing! His knowledge and advice is excellent and puts your mind at rest when booking. Will always recommend Hayes Travel when booking your holidays.
May 17, 2026
In depth research by Paula
May 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As per usual the service received was…
As per usual the service received was excellent thank you. Very helpful and nothing asked for was too much trouble, will certainly be returning in the near future thanks once again.
May 12, 2026
Reply from Hays Travel - Ryde
Thank you so much for your lovely review! I’m delighted to hear that you received excellent service once again. Our team always strives to be as helpful as possible, so it’s wonderful to know that nothing was too much trouble.
We really appreciate your kind words and look forward to welcoming you back again very soon! - Ryde Hays Travel
Reply from Hays Travel - Ryde
Hi Kaysa, We appreciate you taking the time to leave us such lovely feedback; we are so happy to hear you enjoy booking your holiday with Chris. Kind Regards , Ryde Hays Travel
Initially Ewan then other colleagues…
Initially Ewan then other colleagues where very helpful in achieving our desired holiday to the Channel Islands.
May 12, 2026
Reply from Hays Travel - Ryde
Mr Clive Adkins, We appreciate you sharing your experience and are so glad we could help you arrange your holiday to the Channel Islands.
Kind Regards, Ryde Hays Travel.
Excellent as usual
Excellent as usual. It’s certainly the way to go when you want to book a holiday, I’d highly recommend the Ryde branch.
Friendly and very helpful staff.
May 12, 2026
Reply from Hays Travel - Ryde
Thank you so much for your fantastic review and recommendation! It really means a lot to us. We're so pleased to hear you have had another great experience with our Ryde team! We truly appreciate your support and look forward to helping you plan your next holiday! - Ryde Hays Travel
Great service
Great service, genuine customer support. That’s why I keep comm ing back to Hays Ryde.
May 12, 2026
Reply from Hays Travel - Ryde
Thank you so much for your kind words and continued support! It really means a lot to us that you value our service and genuine customer care. We’re always here to make sure you have the best experience possible, and I’m delighted that’s why you keep coming back to us in Ryde.
We look forward to welcoming you again very soon! - Chris and the Ryde team
Ewan
Ewan listened to our requirements and then researched what was possible with a friendly and positive manner. If it hadn't been for the notice on the desk mentioning training for new personel we would have thought there was many years of experience there. 1st rate.
April 29, 2026
Reply from Hays Travel - Ryde
Thank you so much for your fantastic 5-star review!
We’re delighted to hear how positive your experience was with Ewan. He’ll be especially pleased to know that his friendly approach and attention to your requirements made such a strong impression. We take great pride in supporting our team through training, so it’s wonderful to hear that his dedication and professionalism shone through.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We hope to help you plan another great holiday soon!
Kind regards,
Hays Travel Ryde
Saga spirit of discovery cruise Norway
We always use Hays travel Ryde for all our holidays the staff are polite and make you feel welcome and relaxed when sorting the holiday and travel arrangements.This time we were looked after by a young trainee Ewan who was very efficient and looked after us well.
May 3, 2026
Reply from Hays Travel - Ryde
Thank you so much for your kind words and for your continued loyalty to Hays Travel Ryde. We’re delighted to hear that you always feel welcome and relaxed when arranging your holidays with us that’s exactly the experience we aim to provide.
It’s especially lovely to hear your feedback about Ewan. As one of our trainees, he’ll be thrilled to know he made such a positive impression and took great care of your travel arrangements. We’ll be sure to pass on your praise to him.
We truly appreciate your support and look forward to helping you plan many more fantastic holidays in the future!
Warm regards,
Hays Travel Ryde Team
We saw a holiday to India online and…
We saw a holiday to India online and asked Chris at Ryde Isle of Wight if he could price match. He went one better and found a better itinerary and better price. Thank you for great service
May 1, 2026
Reply from Hays Travel - Ryde
Thank you so much for your kind review and for taking the time to share your experience.
It was a real pleasure helping you plan your trip to India. I’m really glad I was able to improve on the itinerary and secure a better price for you. That’s exactly what we aim to do for our customers.
Wishing you an amazing holiday, and I look forward to helping you again in the future.
Best regards,
Chris
Manager
Hays Travel Ryde
Always a pleasure to visit Hays Travel…
Always a pleasure to visit Hays Travel in Ryde. Super staff and brilliant manager Chris. Always get us the best deals and make us happy!
April 30, 2026
Reply from Hays Travel - Ryde
Thank you so much for your wonderful review! It’s always a pleasure to welcome you into our Hays Travel Ryde branch. I’m incredibly proud of the team here, and your kind words really mean a lot to all of us. We’re delighted to hear that we consistently find you the best deals and help make you happy. Thank you for your continued support we look forward to seeing you again very soon! - Chris
Easy booking with great help
Staff are friendly, helpful and always smartly dressed, a good impression that leads to a professional service
April 30, 2026
Reply from Hays Travel - Ryde
Thank you for your lovely review! We’re so pleased to hear that our team’s friendliness, helpfulness, and professionalism made a great impression on you.
We’re always striving to provide a 5-star experience, so if there’s anything we could have done to make your visit even better, we’d really appreciate your feedback. We hope to welcome you again soon and turn that 4-star experience into a 5-star one!
Cruise booking
We always book through Chris when booking cruises. His knowledge, experience & professionalism are second to none & we appreciate how easy the whole process is.
April 29, 2026
Reply from Hays Travel - Ryde
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you continue to book your cruises with Chris and that his knowledge, experience, and professionalism make such a positive difference to your experience. It’s great to know he makes the whole process easy and enjoyable for you. We truly appreciate your continued trust and look forward to helping you plan many more fantastic trips in the future!
Our rep was great she helped me book…
Our rep was great she helped me book the holiday with ease. Very helpful highly recommend.
April 28, 2026
Reply from Hays Travel - Ryde
Thank you for your review. We appreciate your kind words and are so happy to hear that our team member provided such helpful assistance in booking your holiday. Kind Regards Hays Travel Ryde
Happy with staff as work well with me…
Happy with staff as work well with me as we commutation by write down as myself deaf as staff really friendly and make time for me which am happy with
April 12, 2026
After the cruise company changed the…
After the cruise company changed the date of our cruise, the cabin on the rearranged cruise was in not in a good position on the ship, with restricted views. Obviously this was nothing to do with Hays.
I was going to cancel to due this issue.
Chris was able to contact the cruise company and change the cabin for us. He has been absolutely brilliant.
Many thanks to Chris and Hays Ryde.
April 17, 2026
Trip booked!
Professional, knowledgeable staff who did everything we needed to book our time away. Thankyou
April 13, 2026
The service that was given was great.
April 10, 2026
Fantastic Service
Once again Chris went above and beyond to book a holiday in the Maldives. Having a local branch is invaluable as they get to know their customers and provide a constantly good service.
April 14, 2026
My first stop for travel
The helpful, friendly and knowledgeable team always make things go smoothly. Another booking made and future plans discussed.
April 15, 2026
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