Covered all areas of holiday booking and gave advice as to flights and possible night stay at airport due to early departure.even emailed me with hotel costs. Always have had excellent service from C... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
if I could, I would give the Manger and his team at the Hayes branch Isle of Wight five stars plus! The overall service, knowledge and professionalism of the staff is excellent. I would highly recomme... See more
Company replied
Nicole was very helpful and patient with me I have not been abroad for 30 years so had lots of question. Nicole showed me options I had not thought about and I booked what I hope will be 2 memorabl... See more
Company replied
As always an easy task booking at Hays (Ryde) they've never let me down and make the process and outcome look and feel so easy ! Thankyou once again Kiaa for A1 help and assistance 😃👍total confiden... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 High Street, PO33 2HW, Ryde, United Kingdom
- 01983 565292
4.9
Excellent
670 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great team
It's an overall feeling with the company that that I'm being looked after and getting the best deal. Kia found me the last balcony cabin on the cruise I dreamt of and inspite of P&O not taking any calls managed to transfer my previous cruise cancellation to this one. Top marks to her and all the team.
May 30, 2026
Reply from Hays Travel - Ryde
Hi Mr Wylie,
We are so happy to hear we could help you secure your dream cruise! We always aim to provide excellent service and find the best deals for our valued customers. Thank you for your kind words. Kiaa will be so thrilled to hear this.
Kind Regards , Ryde Hays Travel
Top service yet again
Chris went out of his way to find us the specific hotel and dates we needed .
As helpful as ever , as are all of the team in the Ryde branch
Thanks again 10/10
May 23, 2026
Reply from Hays Travel - Ryde
Bernard Thomas Fitzpatrick,
We're so glad we could help you find the perfect hotel and dates! We truly appreciate your kind words about our team.
Kind Regards
Hays Travel
Chris and staff
May 21, 2026
Reply from Hays Travel - Ryde
Thank you for the 5 star review we appreciate it! Kind regards, Ryde Hays Travel
Chris is very helpful
Chris is very helpful as always. He helped us to get the holiday we wanted
May 17, 2026
Reply from Hays Travel - Ryde
Thank you so much for your kind review! We’re delighted to hear that Chris was able to help you find the holiday you wanted. We’ll be sure to pass on your lovely feedback to him. We really appreciate your support and look forward to helping you plan your next trip!
Kind regards,
Hays Travel Ryde
Great travel agents
If I have any questions I go straight to Chris the almanac... staff have a wealth of knowledge and cater for all the holiday needs, including special needs for flights and hotels.. off to Malta this time.... thanks Chris and staff
May 21, 2026
Reply from Hays Travel - Ryde
Thank you so much for your lovely review! We’re delighted to hear that Chris and the team were able to help with all your holiday needs, including your special flight and hotel requirements. We pride ourselves on providing knowledgeable, personalised service, so your kind words mean a lot to us.
We hope you have an amazing time in Malta and we look forward to helping you plan your next adventure soon!
Kind regards,
Hays Travel Ryde
Brilliant service from both Nicole and…
Brilliant service from both Nicole and Paula. Both were helpful and knowledgeable regarding booking my flight to Johannesburg and giving options both on flights and how i should travel to Gatwick. The atmosphere in the branch is one of warmth, friendly and welcoming. Well done to all the staff in there
May 20, 2026
Reply from Hays Travel - Ryde
Hi Ken! Thank you so much for your fantastic review! I’m delighted to hear that Nicole and Paula were both able to provide such helpful and knowledgeable support while booking your flight to Johannesburg!
It’s also wonderful to hear you enjoyed the atmosphere in the branch. Creating a warm, friendly, and welcoming environment is something we’re very proud of. Your comments mean a great deal to the whole team.
Kind regards, Ryde Hays Travel
Fantastic helpful knowledgeable…
Fantastic helpful knowledgeable friendly
Just made everything easy thank you
May 10, 2026
Reply from Hays Travel - Ryde
Hi Carole, We're so pleased we could make everything easy for you. Thank you for your kind words. Kind Regards, Ryde Hays Travel.
I always go to Hay travel to book a…
I always go to Hay travel to book a holiday. They always make the right choice for us. Chris is particularly helpful and very knowledgeable. I personally wouldn't use any other Travel company.
May 10, 2026
Reply from Hays Travel - Ryde
Hi Karen,
Thank you for your wonderful feedback! We are so pleased to hear we consistently help you find the perfect holiday. We truly appreciate your loyalty. Kind Regards, Ryde Hays Travel.
In depth research by Paula
May 16, 2026
Reply from Hays Travel - Ryde
Roger,
We appreciate your kind words. We're glad you enjoyed your experience.
Kind Regards , Ryde Hays Travel
As per usual the service received was…
As per usual the service received was excellent thank you. Very helpful and nothing asked for was too much trouble, will certainly be returning in the near future thanks once again.
May 12, 2026
Reply from Hays Travel - Ryde
Thank you so much for your lovely review! I’m delighted to hear that you received excellent service once again. Our team always strives to be as helpful as possible, so it’s wonderful to know that nothing was too much trouble.
We really appreciate your kind words and look forward to welcoming you back again very soon! - Ryde Hays Travel
Reply from Hays Travel - Ryde
Hi Kaysa, We appreciate you taking the time to leave us such lovely feedback; we are so happy to hear you enjoy booking your holiday with Chris. Kind Regards , Ryde Hays Travel
Initially Ewan then other colleagues…
Initially Ewan then other colleagues where very helpful in achieving our desired holiday to the Channel Islands.
May 12, 2026
Reply from Hays Travel - Ryde
Mr Clive Adkins, We appreciate you sharing your experience and are so glad we could help you arrange your holiday to the Channel Islands.
Kind Regards, Ryde Hays Travel.
Excellent as usual
Excellent as usual. It’s certainly the way to go when you want to book a holiday, I’d highly recommend the Ryde branch.
Friendly and very helpful staff.
May 12, 2026
Reply from Hays Travel - Ryde
Thank you so much for your fantastic review and recommendation! It really means a lot to us. We're so pleased to hear you have had another great experience with our Ryde team! We truly appreciate your support and look forward to helping you plan your next holiday! - Ryde Hays Travel
Great service
Great service, genuine customer support. That’s why I keep comm ing back to Hays Ryde.
May 12, 2026
Reply from Hays Travel - Ryde
Thank you so much for your kind words and continued support! It really means a lot to us that you value our service and genuine customer care. We’re always here to make sure you have the best experience possible, and I’m delighted that’s why you keep coming back to us in Ryde.
We look forward to welcoming you again very soon! - Chris and the Ryde team
Ewan
Ewan listened to our requirements and then researched what was possible with a friendly and positive manner. If it hadn't been for the notice on the desk mentioning training for new personel we would have thought there was many years of experience there. 1st rate.
April 29, 2026
Reply from Hays Travel - Ryde
Thank you so much for your fantastic 5-star review!
We’re delighted to hear how positive your experience was with Ewan. He’ll be especially pleased to know that his friendly approach and attention to your requirements made such a strong impression. We take great pride in supporting our team through training, so it’s wonderful to hear that his dedication and professionalism shone through.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We hope to help you plan another great holiday soon!
Kind regards,
Hays Travel Ryde
Saga spirit of discovery cruise Norway
We always use Hays travel Ryde for all our holidays the staff are polite and make you feel welcome and relaxed when sorting the holiday and travel arrangements.This time we were looked after by a young trainee Ewan who was very efficient and looked after us well.
May 3, 2026
Reply from Hays Travel - Ryde
Thank you so much for your kind words and for your continued loyalty to Hays Travel Ryde. We’re delighted to hear that you always feel welcome and relaxed when arranging your holidays with us that’s exactly the experience we aim to provide.
It’s especially lovely to hear your feedback about Ewan. As one of our trainees, he’ll be thrilled to know he made such a positive impression and took great care of your travel arrangements. We’ll be sure to pass on your praise to him.
We truly appreciate your support and look forward to helping you plan many more fantastic holidays in the future!
Warm regards,
Hays Travel Ryde Team
Always a pleasure to visit Hays Travel…
Always a pleasure to visit Hays Travel in Ryde. Super staff and brilliant manager Chris. Always get us the best deals and make us happy!
April 30, 2026
Reply from Hays Travel - Ryde
Thank you so much for your wonderful review! It’s always a pleasure to welcome you into our Hays Travel Ryde branch. I’m incredibly proud of the team here, and your kind words really mean a lot to all of us. We’re delighted to hear that we consistently find you the best deals and help make you happy. Thank you for your continued support we look forward to seeing you again very soon! - Chris
Easy booking with great help
Staff are friendly, helpful and always smartly dressed, a good impression that leads to a professional service
April 30, 2026
Reply from Hays Travel - Ryde
Thank you for your lovely review! We’re so pleased to hear that our team’s friendliness, helpfulness, and professionalism made a great impression on you.
We’re always striving to provide a 5-star experience, so if there’s anything we could have done to make your visit even better, we’d really appreciate your feedback. We hope to welcome you again soon and turn that 4-star experience into a 5-star one!
Cruise booking
We always book through Chris when booking cruises. His knowledge, experience & professionalism are second to none & we appreciate how easy the whole process is.
April 29, 2026
Reply from Hays Travel - Ryde
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you continue to book your cruises with Chris and that his knowledge, experience, and professionalism make such a positive difference to your experience. It’s great to know he makes the whole process easy and enjoyable for you. We truly appreciate your continued trust and look forward to helping you plan many more fantastic trips in the future!
Our rep was great she helped me book…
Our rep was great she helped me book the holiday with ease. Very helpful highly recommend.
April 28, 2026
Reply from Hays Travel - Ryde
Thank you for your review. We appreciate your kind words and are so happy to hear that our team member provided such helpful assistance in booking your holiday. Kind Regards Hays Travel Ryde
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.