Covered all areas of holiday booking and gave advice as to flights and possible night stay at airport due to early departure.even emailed me with hotel costs. Always have had excellent service from C... See more
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Whilst considering a number of options I was helped by various members of the Ryde team. Some of them I knew well and some were new to me, but there was no variation in the quality of service. As ever... See more
Company replied
if I could, I would give the Manger and his team at the Hayes branch Isle of Wight five stars plus! The overall service, knowledge and professionalism of the staff is excellent. I would highly recomme... See more
Company replied
The lady smiled as soon as we went in the shop We knew what we wanted to book but her advice on cabin location and price was extremely helpful Would go to this branch again and ask for this travel... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 High Street, PO33 2HW, Ryde, United Kingdom
- 01983 565292
4.9
Excellent
673 reviews
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Reply from Hays Travel - Ryde
Thank you for your lovely review. We hope you have the best holiday and look forward to seeing you soon. Kind regards Ryde Hays Travel
The calm and obvious travel knowledge…
The calm and obvious travel knowledge shown by your staff was a real credit to your company.
May 13, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind words. We're delighted to hear that our team's travel expertise made a positive impression. Your feedback is truly appreciated and will be shared with the staff. We look forward to assisting you again in the future! Kind regards Ryde Hays Travel
Chris was amazing as always makes the…
Chris was amazing as always makes the process easy and understandable
May 13, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind words! Chris always strives to make the process seamless and clear, and it's wonderful to hear that you had such a positive experience. We truly appreciate your support and look forward to helping you again in the future!
Flight & hotel booking.
I booked my flights & hotel with Kiaa-leigh who was very professional in her manner in dealing with my requirements.
May 7, 2025
Reply from Hays Travel - Ryde
Thank you for your kind words! We’re thrilled to hear that Kiaa-Leigh provided you with a professional and seamless booking experience. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to assisting you again in the future!
Holidays with Hayes Travel
Hayes travel offers the best choice of holidays at excellent prices.
The staff are so helpful and can’t do enough to get you the holiday that you’re looking for.
Chris at Ryde has helped us a few times and has always provided excellent service.
It’s so nice to collect the tickets and the paperwork is in date order and it’s great knowing that there’s help and support should you need it.
We would highly recommend Hayes Travel.
April 27, 2025
Reply from Hays Travel - Ryde
Thank you for your wonderful review! We’re delighted to hear that you’ve had such great experiences with Hays Travel and that Chris at Ryde has been so helpful. Our team takes pride in making holiday planning as smooth and enjoyable as possible, and it’s fantastic to know you feel well-supported every step of the way. Your recommendation means the world to us, and we look forward to helping you plan many more unforgettable trips in the future!
Always happy gives good service very…
Always happy gives good service very quick getting the holiday you want nice staff to deal with
April 23, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with us. Helping you find the perfect holiday quickly and smoothly is what we strive for, and it's wonderful to know our team made the process enjoyable for you. We truly appreciate your support and look forward to assisting you again in the future!
Reply from Hays Travel - Ryde
Thank you for your kind words! We're thrilled to hear that everything was handled swiftly and efficiently. Your feedback means a lot, and we’re always striving to provide the best possible service. If there’s anything else we can do for you, don’t hesitate to contact us.
Brilliant service
April 26, 2025
Reply from Hays Travel - Ryde
Thank you for your great review. Kind regards Ryde Hays Travel
Carlee made it so easy and I got am…
Carlee made it so easy and I got am amazing deal thank you so much xx
April 27, 2025
Reply from Hays Travel - Ryde
Thank you for your review, we will pass this 5* feedback onto Carly. Kind regards Ryde Hays Travel.
Excellent customer service.Chris is…
Excellent customer service.Chris is amazing and so knowledgeable. Always happy to help. Feel comfortable booking in this store.
April 24, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind words! We’re delighted to hear that Chris has been able to assist you so well. It’s great to know that you feel comfortable and confident booking with us. We’ll be sure to pass on your compliments to Chris—he’s a real asset to the team. Thanks again for choosing us, and we look forward to helping you with all your future travel plans!
Always a great service at the Ryde…
Always a great service at the Ryde branch.Staff so helpfull ,knowledgeable and friendly.5 star
April 15, 2025
Reply from Hays Travel - Ryde
Thank you for your wonderful review! We're thrilled to hear that you always receive great service at our Ryde branch. Our team takes pride in being helpful, knowledgeable, and friendly, and it’s fantastic to know that their dedication shines through. Your 5-star rating means the world to us—we truly appreciate your support!
I went to get insurance for my holiday
I went to get insurance for my holiday. I was served right away and was given options on which insurance to buy. Very good service
April 20, 2025
Reply from Hays Travel - Ryde
Thank you so much for the great review! We're glad to hear you were served promptly and found the options helpful. It's wonderful to know you had a positive experience getting your holiday insurance. If there's anything we can do to earn that fifth star next time, feel free to let us know—we’re always looking to improve! Safe travels on your holiday!
Always helpful nothing to much trouble…
Always helpful nothing to much trouble thanks haystravel ryde and a big shout out to Kiya (hope I’ve spelt your name right)
April 6, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind words! 🧡 I am so so glad I could help – and Kiya (you nearly spelt it right!) I really appreciate your support and it is always such a pleasure seeing you and Francis, hope to see you again soon! - Regards, Kiaa-leigh x
Mixed start but ended on a positive note
At first, I felt the young lady assisting me wasn’t as welcoming as I had hoped. When I asked about flight prices to Sydney with a return from Brisbane, she immediately told me it couldn't be done, which was a bit disappointing. As I continued to explore other options with her, I sensed some irritation, which made the experience feel a bit awkward.
However, once it became clear that I was serious about booking and not just browsing, her attitude shifted noticeably. She began printing out information, offering helpful advice, and really took the time to assist me properly. In the end, I booked the flights I needed, and her service improved significantly.
Overall, it was a bit of a rocky start, but I appreciated how things turned around.
April 6, 2025
Reply from Hays Travel - Ryde
Thank you so much for sharing your feedback! We’re glad to hear that your experience improved as you continued working with us. We sincerely apologise for the initial impression and any frustration you felt. It's great to know that Kiaa was able to assist you effectively once you were ready to book. We truly appreciate your understanding and the opportunity to assist you. If you ever need any further help in the future, we’re here for you! Safe travels on your upcoming trip!
Not knowing where we wanted to go the…
Not knowing where we wanted to go the agent helped us from start to finish to help choose a holiday he also did all the booking from start to finish nothing was too much trouble and all done with a smile.
April 8, 2025
Reply from Hays Travel - Ryde
Thank you so much for your review! We're thrilled to hear that Chris was able to assist you every step of the way and make your holiday planning experience smooth and enjoyable. It's always our goal to provide excellent service, and we're happy we could help you find the perfect getaway. Kind regards, Ryde Hays Travel
The person who served us was very…
The person who served us was very helpful and very knowledgeable. Guided us through the process with ease. Definitely use Hays again.
April 1, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind words! We're thrilled to hear that our team provided excellent service and made the process smooth for you. We look forward to working with you again in the future and appreciate your trust in Hays!
Ryde Hays travel
Ryde Hays travel, Chris, was amazing,very knowledgeable, and explained holiday details clearly, reassuring about any concerns we had, a pleasant experience, thank you Chris.
April 5, 2025
Reply from Hays Travel - Ryde
Thank you for sharing your feedback! We're glad to hear that Chris was able to provide such a positive and reassuring experience. It’s great to know that his knowledge and clear explanations made your holiday planning smooth.Thanks again for choosing us, and we hope you have an amazing holiday!
A very nice welcome.Excellent service…
A very nice welcome.Excellent service couldn’t been better 10/10
April 3, 2025
Reply from Hays Travel - Ryde
Thank you so much for your amazing feedback! We're so glad to hear that you had a fantastic experience. Your support means a lot to us, and we're always here if you need anything else. Looking forward to serving you again soon! Regards, Chris
Ryde Branch Isle of Wight
We always deal with the Ryde Branch on the Isle of Wight all the staff are great and very helpful especially Chris
March 18, 2025
Reply from Hays Travel - Ryde
Thank you so much for your wonderful review! We're thrilled to hear that you've had such positive experiences with our Ryde Branch, and we'll be sure to pass along your praise to Chris and the team. We really appreciate your continued support, and we're always here to help whenever you need us!
As usual Chris is great and very…
As usual Chris is great and very helpful, we end up booking something most of the time!!
March 29, 2025
Reply from Hays Travel - Ryde
Thank you for the lovely feedback! I'm so glad I could help you out, and I always enjoy working with you. Looking forward to our next booking together! Let me know if you need anything else!
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