Covered all areas of holiday booking and gave advice as to flights and possible night stay at airport due to early departure.even emailed me with hotel costs. Always have had excellent service from C... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Whilst considering a number of options I was helped by various members of the Ryde team. Some of them I knew well and some were new to me, but there was no variation in the quality of service. As ever... See more
if I could, I would give the Manger and his team at the Hayes branch Isle of Wight five stars plus! The overall service, knowledge and professionalism of the staff is excellent. I would highly recomme... See more
Company replied
The lady smiled as soon as we went in the shop We knew what we wanted to book but her advice on cabin location and price was extremely helpful Would go to this branch again and ask for this travel... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 High Street, PO33 2HW, Ryde, United Kingdom
- 01983 565292
4.9
Excellent
673 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We always book our holidays with Hays…
We always book our holidays with Hays and always with Chris in the Ryde branch. He’s so helpful. We have complete peace of mind that everything is organised and planned properly.
August 2, 2025
Reply from Hays Travel - Ryde
Thank you so much for your continued trust in Hays Travel and for your kind words about Chris at our Ryde branch. We're delighted to hear he’s been so helpful and that you feel confident everything is taken care of. We really appreciate your loyalty and look forward to helping you plan many more amazing holidays! Kind regards, Ryde Hays Travel
helpful and informative when picking…
helpful and informative when picking cabins next to each other . Easy booking to make and reassuring to know we can contact hays with any issues
July 31, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind review! We're really pleased to hear that our team at Hays Travel Ryde was helpful and informative when arranging your cabins together it's great to know the booking process was easy and reassuring for you.
If you need anything else or have any questions as your trip approaches, we're always here to help. Wishing you a fantastic holiday!
Warm regards,
The Hays Travel Ryde Team
We are always greeted with a smile and…
We are always greeted with a smile and friendly attention. Chris and the rest of the team know us now and always look after us. We now live in shanklin but always go back to Ryde to book are holidays. GREAT TEAM.
August 1, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind words and wonderful 5-star review! We're absolutely delighted to hear that you continue to choose our Ryde branch, even after moving to Shanklin – that means a lot to us.
Chris and the team will be so pleased to know their friendly service and personal touch have made such a difference to your holiday planning experience. We truly value your loyalty and look forward to welcoming you back again soon.
Warmest regards,
The Hays Travel Ryde Team ✈️😊
We always go to your company when…
We always go to your company when booking our holidays having first carried out some research, we prefer talking to a person, your people are very good at their jobs especially Chris and it makes the whole experience better by actually visiting your agency.
July 29, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind review! We’re delighted to hear that you continue to choose Hays Travel Ryde for your holiday bookings. It means a lot to us that you value the personal touch we aim to provide. We're especially pleased that Chris made a positive impression. he’ll be thrilled to hear your feedback! We look forward to welcoming you back into the branch soon and helping plan your next adventure.
Warm regards,
The Hays Travel Ryde Team
We always book with Chris at Ryde.
We always book with Chris at Ryde.
We are never disappointed as he always gets us what we want in a holiday at a very good price.
I wouldn’t book with anyone else but Chris and am always recommending him and Hays to book a holiday.
Chris is a valuable asset to your company.
July 22, 2025
Reply from Hays Travel - Ryde
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that Chris at our Ryde branch has consistently provided you with such excellent service. It’s fantastic to know he always finds you the perfect holiday at a great price. Chris is indeed a valued member of our team, and we’ll be sure to pass on your lovely comments to him. We look forward to helping you plan many more amazing holidays in the future! Kind regards Ryde Hays Travel
Reply from Hays Travel - Ryde
Thank you for your feedback it means a lot. I am happy to have helped and it was lovely to meet you. We looking forward to seeing you again.
Friendly efficient service
July 8, 2025
Reply from Hays Travel - Ryde
Thank you for your kind review. It was a pleasure finding what you were looking for and we look forward to seeing you again.
Chris was brilliant at helping find the…
Chris was brilliant at helping find the best cabin for us. He explained everything to us, couldn't have done any more for us, very pleased
July 1, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind words and fantastic 5-star review! We're thrilled to hear that Chris was able to help you find the perfect cabin and make everything clear along the way. We’ll be sure to pass on your lovely feedback, he’ll be delighted! If there's anything else you need for your next trip, we're always here to help
Reply from Hays Travel - Ryde
Thank you for your lovely review we are so glad to hear you had an excellent experience. Kind regards Ryde Hays Travel
Chris is always so helpful and friendly…
Chris is always so helpful and friendly and I trust him completely to arrange all our travels, wouldn’t go anywhere else!! Thank you
June 21, 2025
Reply from Hays Travel - Ryde
Thank you so much for your lovely feedback! We're delighted to hear how much you value Chris’s support and expertise. Your trust and loyalty mean the world to us, and we’re so glad you wouldn’t go anywhere else. Kind regards Ryde Hays Travel
Extremely knowledgeable and friendly…
Extremely knowledgeable and friendly staff
Suggested resorts and hotels to meet our requirements and also extras like private transfers and upgraded rooms
July 6, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind words! We're thrilled to hear that our team was able to help you find the perfect resorts and hotels to suit your needs. It's always our goal to make your experience as seamless and enjoyable as possible. We truly appreciate your feedback and hope to assist you again in the future! - Kind regards Ryde Hays Travel
I changed my trip without losing the…
I changed my trip without losing the deposit and a better pick-up point was arranged. Well worth going to Hays rather than trying to sort it on my own.
July 5, 2025
Reply from Hays Travel - Ryde
Thank you so much for your 5-star review! We're delighted to hear that we were able to help you adjust your trip without losing your deposit and secure a more convenient pick-up point. It's great to know that you found value in booking with Hays rather than going it alone, that's exactly what we're here for! We really appreciate your kind words and look forward to helping you with your next adventure
good service on my last cruise and we…
good service on my last cruise and we are looking forward to our next cruise.
June 28, 2025
Reply from Hays Travel - Ryde
Thank you so much for your 5-star review! We're thrilled to hear you had a great experience on your last cruise. It was our pleasure to assist you, and we’re just as excited to help plan your next adventure. Looking forward to making your next cruise just as memorable!
Very good experience the young lady was…
Very good experience the young lady was very helpful
June 28, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind review! We're thrilled to hear you had a very good experience. We'll be sure to pass along your kind words to the Kiaa, who assisted you — she'll be delighted to know she made a positive impact. We look forward to helping you with your future travel plans!
Reply from Hays Travel - Ryde
Thank you so much for the 5-star review! We're thrilled to hear that Chris was, as always, very helpful. We truly appreciate your continued trust and support, and we look forward to helping you with your next adventure!
We always have a great experience at Hays travel
We always have a great experience at Hays. Everyone of the staff give us their full attention to our requirements and explain everything in detail to be sure we are happy with the outcome.
Thanks
June 17, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind words! We're delighted to hear that you consistently have a great experience with us at Hays. Our team is dedicated to making sure every detail of your travel plans is just right, so it's wonderful to know you feel well looked after. We truly appreciate your continued trust and look forward to helping you plan many more memorable trips. Thanks again!
Carly went over and above offering…
Carly went over and above offering advice and helping me find the right resort and I left feeling very happy. This isn’t the first time I’ve used Hays and it definitely won’t be the last.
May 29, 2025
Reply from Hays Travel - Ryde
Thank you so much for your kind words! We're thrilled to hear that Carly went above and beyond to help you find the perfect resort. It's wonderful to know you're a returning customer, we truly appreciate your continued trust in Hays. We look forward to helping you with many more memorable holidays in the future! 🌞✈️
The person in the shop was very helpful.
June 4, 2025
Reply from Hays Travel - Ryde
Thank you for your kind review, It was nice to see you and find what you were looking for and look forward to seeing you again.
Reply from Hays Travel - Ryde
Thank you for the wonderful feedback! We're so glad to hear you had a great experience with our service and staff. It's always our pleasure to help, hope you had a well deserved last minute break away, Kind regards Kiaa-leigh
Very friendly helpful staff
May 25, 2025
Reply from Hays Travel - Ryde
Thank you so much! We're thrilled to hear you found our staff friendly and helpful. We truly appreciate your kind words! 😊 Kind regards Ryde Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.