Hays Travel - Ryde Reviews 

670
TrustScore 5 out of 5

4.9

17 High Street, PO33 2HW Ryde, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Covered all areas of holiday booking and gave advice as to flights and possible night stay at airport due to early departure.even emailed me with hotel costs. Always have had excellent service from C... See more

Company replied

Rated 5 out of 5 stars

if I could, I would give the Manger and his team at the Hayes branch Isle of Wight five stars plus! The overall service, knowledge and professionalism of the staff is excellent. I would highly recomme... See more

Company replied

Rated 5 out of 5 stars

Nicole was very helpful and patient with me I have not been abroad for 30 years so had lots of question. Nicole showed me options I had not thought about and I booked what I hope will be 2 memorabl... See more

Company replied

Rated 5 out of 5 stars

As always an easy task booking at Hays (Ryde) they've never let me down and make the process and outcome look and feel so easy ! Thankyou once again Kiaa for A1 help and assistance 😃👍total confiden... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

670 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(670)

122,875 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such knowledgeable friendly staff and so helpful

Extremely friendly staff and so helpful. So lucky to have Hayes Travel in Ryde Isle of Wight . I personally would not go anywhere else to book a trip .

January 31, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you for your lovely review Linda. We are delighted to hear you would not get elsewhere to book a trip. Kind regards Ryde Hays Travel.

Rated 5 out of 5 stars

Carly who delt with us for are holiday…

Carly who delt with us for are holiday was very efficient and patient till she had sorted everything out for us many thanks

January 30, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you so much for your 5-star review. We’re delighted to hear that Carly looked after you so well and took the time to ensure everything was sorted for your holiday. We’ll be sure to pass on your kind thanks to her. We hope you have a fantastic holiday and look forward to helping you again in the future!

Hays Travel Ryde

Rated 5 out of 5 stars

Very professional and quick

Very professional and quick

January 23, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

We appreciate you taking the time to leave us this kind review. We are so glad to hear that you found our team to be professional and quick.

Many thanks
Hays Travel Ryde

Rated 5 out of 5 stars

Chris at Ryde Hays Isle of wightv

I have used Hays many times to book holidays . Chris and the team are always so helpful and knowledgeable . They go out of their way to ensure you get the best deals . I would recommend them .

January 29, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you so much for your kind words and continued support. We’re delighted to hear that Chris and the team have been able to help you book your holidays and find the best deals. Your recommendation really means a lot to us, and we look forward to helping you plan your next trip! Kind regards Ryde Hays Travel.

Rated 5 out of 5 stars

It is always a pleasure to use Hays…

It is always a pleasure to use Hays Travel for Forex, purchasing travel insurance, and booking holidays.
The staff are highly professional, very knowledgeable about their product, courteous and friendly.

January 28, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you so much for your fantastic 5★ review! 🌟
We’re delighted to hear that you consistently enjoy using Hays Travel Ryde for foreign exchange, travel insurance, and holiday bookings. Your kind words about our team’s professionalism, knowledge, and friendly service mean a great deal to us, and we’ll be sure to pass on your feedback to the team.

We truly appreciate your continued support and look forward to helping with your future travel plans.

Kind regards,
The Hays Travel Ryde Team

Rated 5 out of 5 stars

I had a very good experience at hays…

I had a very good experience at hays travel ryde yesterday. Chris spent over 1 and half hours finding the best options for me for a cruise. He explained all options etc. Nothing was too much trouble. I find Hays travel very reliable and helpful and have been using them for quite a few holiday bookings over the years.

January 27, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you so much for taking the time to share your experience. We’re delighted to hear that Chris provided such excellent service and took the time to find the best cruise options for you. It’s great to know everything was clearly explained and that nothing was too much trouble. We truly appreciate your continued loyalty over the years and look forward to helping you with many more holidays in the future. Kind regards Ryde Hays Travel.

Rated 5 out of 5 stars

As always Chris from hays Travel in…

As always Chris from hays Travel in Ryde was very helpful and got me a really great hotel and flights to Vienna for our short break He always listens to what I’m looking for and comes up with a variety of prices and locations

January 24, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you so much for taking the time to leave such a lovely review!

I’m really pleased to hear you were happy with the hotel and flights to Vienna, it’s a fantastic choice for a short break. I’m glad I could find options that suited what you were looking for, and it’s always a pleasure helping you plan your trips.

Thanks again for your continued support, I really appreciate it and look forward to helping with your next getaway.

Chris
Hays Travel Ryde

Rated 5 out of 5 stars

Efficient & easy.

Very friendly, efficient and quick. Really helpful. Booked every part of the holiday really effectively. Would definitely recommend! To sit in front of a person and discuss everything through makes booking so much easier. Plus they have the knowledge and facilities to get you the best deals available.

January 15, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you found our team friendly, efficient, and helpful, and that the face-to-face consultation made the booking process easier for you. We truly appreciate your recommendation and look forward to helping you plan another trip in the future!

Kind regards,

Hays Travel Ryde

Rated 5 out of 5 stars

Hays travel Ryde are always helpful

Hays travel Ryde are always helpful

January 20, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you so much for your kind 5-star review! We’re delighted to hear that you find the team here at Hays Travel Ryde helpful. Your support really means a lot to us, and we look forward to helping you with your future travel plans.
The Hays Travel Ryde team

Rated 5 out of 5 stars

The manager Chris from Hays

The manager Chris from Hays , Ryde IOW was as usual , very friendly, very professional amd extremely helpful

January 10, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you so much for your 5-star review. We’re delighted to hear about your continued positive experiences with Chris at our Hays Travel Ryde branch on the Isle of Wight. His friendly, professional, and helpful approach is something we’re very proud of, and your kind words will certainly be shared with him. We look forward to helping you with your next holiday!
Hays Travel Ryde

Rated 5 out of 5 stars

It's always a pleasure to deal with…

It's always a pleasure to deal with competent, experienced and supportive people from Ryde branch.

January 14, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you so much for your 5-star review! We’re delighted to hear that you consistently have a positive experience with our competent, experienced, and supportive team here at the Ryde branch. Your kind words mean a lot to us, and we’ll be sure to pass them on to the team. We look forward to assisting you with all your travel needs in the future.
Hays Travel Ryde

Rated 5 out of 5 stars

First Cruise

Very helpful and friendly staff, especially Carly. First cruise ever booked and she was so helpful. Thank you very much.

January 9, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you so much for your lovely review! We’re delighted to hear that our team made your first cruise booking such a positive experience. Carly will be especially pleased to know how helpful and friendly she was we’ll be sure to pass on your kind words. Thank you for choosing us, and we hope you have an amazing first cruise! - Ryde Hays Travel

Rated 5 out of 5 stars

Excellent service

Excellent service, helpful, very kind people.

January 10, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

We appreciate you booking with us and for your kind comments. We are so happy to hear about your positive experience with our team!

Rated 5 out of 5 stars

Excellent advice and guidance and very…

Excellent advice and guidance and very helpful throughout the planning and booking process.

January 9, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you for your lovely feedback! We’re so pleased to hear that you found our advice and guidance helpful throughout the planning and booking process. Making everything as smooth and stress-free as possible is always our aim. We really appreciate your kind words and hope to help with your next holiday too! - Ryde Hays Travel

Rated 5 out of 5 stars

I am truly delighted by the service…

I am truly delighted by the service provided by Hays Travel in Ryde. Nicole has smoothed the way and provided answers to all queries and requests perfectly, with efficiency and charm, to the extent that all the worries and uncertainties about our forthcoming trip to New Zealand have been extinguished. Thank you.

January 8, 2026
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you so much for such a wonderful and thoughtful review. We’re absolutely delighted to hear about your positive experience with our Ryde branch. Nicole will be thrilled to know that her efficiency, charm, and attention to detail helped put your mind at ease. Thank you for choosing Hays Travel we wish you an amazing journey and look forward to welcoming you again in the future! - Ryde Hays Travel

Rated 5 out of 5 stars

Just one simple phone call

Just one simple phone call, and my next holiday was booked, thanks Hays, excellent service

December 21, 2025
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

We appreciate you taking the time to leave us a review. We're happy to hear that booking your holiday was so easy and efficient!

Rated 5 out of 5 stars

Chris was very helpful

Chris was very helpful, holiday was booked with no fuss.

December 20, 2025
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you for your great feedback! We’re delighted to hear that Chris was so helpful and made booking your holiday quick and fuss-free. We’ll be sure to pass on your kind words, and we hope you have a fantastic trip! - Ryde Hays Travel

Rated 5 out of 5 stars

Great service

The assistant was very patient and helpful. It was much easier than doing it ourselves.

December 9, 2025
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you so much for your lovely feedback! We’re really pleased to hear that our team members were patient and helpful, and that we could make the process easier for you. That’s exactly what we aim for. We truly appreciate you choosing us and hope to help again soon! - Ryde Hays Travel

Rated 5 out of 5 stars

Staff very helpful and friendly

Staff very helpful and friendly

December 11, 2025
Hays Travel - Ryde logo

Reply from Hays Travel - Ryde

Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you found our staff helpful and friendly. Your kind feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back again soon.
Hays Travel Ryde

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look