Hays Travel - Salford Reviews 

1,142
TrustScore 5 out of 5

4.9

20 Briar Hill Way, Salford Shopping City, M6 5FD Salford, GB


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Rated 5 out of 5 stars

We have used Hays Travel Salford previously and as with the other occasions we were looked after really well. All the staff we have dealt with have been very efficient and this occasion was no differe... See more

Company replied

Rated 5 out of 5 stars

The staff at hays travel Salford are absolutely brilliant. Always on hand if you need them or worried about anything to do with your holiday and make me feel warm and welcome and put your mind at ease... See more

Company replied

Rated 5 out of 5 stars

We could not of had a better experience at hays travel -salford ,thanks to saskia who from start to finish was really helpful she listened to what we were looking for and found us a great first holida... See more

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Rated 5 out of 5 stars

Hays Travel staff never fail to help us find our right holiday, and they will do all they can to ensure we get the holiday we want. We prefer to use Hays travel above any other company, because of the... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 20 Briar Hill Way, Salford Shopping City, M6 5FD, Salford, United Kingdom

  • 01615328936

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,142)

119,579 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and advice

Joanne who assisted us listened to what we were looking for ie where, when, cost and then tailored our choice to suite us. We are really pleased with our choices and experience.

February 13, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Ainsley,

We're so happy to hear that we were able to tailor your choices to suit you. Thank you for sharing your positive experience with us!

salford, Hays Travel

Rated 5 out of 5 stars

Rhia at Salford is always very…

Rhia at Salford is always very knowledgeable and pleasent.

February 12, 2026
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Reply from Hays Travel - Salford

SharonBaker,

We appreciate you taking the time to leave us such a great review. We are so happy to hear that you find our team knowledgeable and pleasant.

Hays Travel

Rated 5 out of 5 stars

Very easy to book

Very easy to book. And nice friendly staff.

February 10, 2026
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Reply from Hays Travel - Salford

Lynne Robinson,

We appreciate you taking the time to leave us a review. We are so happy to hear booking was easy and our staff were friendly!

Hays Travel

Rated 5 out of 5 stars

The lady that helped us was friendly…

The lady that helped us was friendly bubbly and made sure we got great value. Before we left she went through everything again to ensure we were happy with everything

February 9, 2026
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Reply from Hays Travel - Salford

MRS JULIE BANKS,

We're happy to hear that the agent was friendly and ensured you received great value! We appreciate you mentioning that she made sure you were happy before you left.

Hays Travel

Rated 5 out of 5 stars

Very knowledgeable and took time to…

Very knowledgeable and took time to make sure we were happy with the holiday we chose, explained everything to us both. Very good customer service skills.

February 9, 2026
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Reply from Hays Travel - Salford

Gillian A Verity,

We appreciate you taking the time to leave us such a wonderful review! We're so glad we could help you find the perfect holiday and provide excellent service.

Hays Travel

Rated 5 out of 5 stars

Very good & knowledgeable about where…

Very good & knowledgeable about where we wanted to travel , friendly & professional, we booked our holiday with a deposit. Looking forward to going to Corfu & the recommend hotel close to the beach & amenities.

January 23, 2026
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Reply from Hays Travel - Salford

Rachel,

We're so glad we could assist you with your holiday booking. It's great to hear that you found our advice helpful, and we appreciate your kind comments regarding our team's professionalism.

Hays Travel

Rated 5 out of 5 stars
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Jacqui

We appreciate your positive feedback and we are so happy to hear that our staff was helpful during your visit with us!

Rated 5 out of 5 stars

Nikki was very profesional and help us…

Nikki was very profesional and help us fast to find holiday
Thanks

February 1, 2026
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Reply from Hays Travel - Salford

Ian Richmond,

We are so pleased we could assist you in finding your holiday quickly and professionally; thank you for your kind feedback.

Hays Travel

Rated 5 out of 5 stars

Booked all my holidays with Hayes…

Booked all my holidays with Hayes travel Salford. They are great guys. Always get back to you. Always helpful.. nothing is too much trouble. Make your dreams to come. With the holidays they offer

February 1, 2026
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Reply from Hays Travel - Salford

Allison Porter-barry,

We're so happy to hear about the positive experiences you've had booking with us! It's great knowing we consistently provide helpful service and make your holiday dreams a reality.

Hays Travel

Rated 5 out of 5 stars

my brother and i received excellent…

my brother and i received excellent service libby was very knowlogeable and booked us a great holiday

February 5, 2026
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Reply from Hays Travel - Salford

Dennis Michaels,

We appreciate you sharing your experience. We are so happy to hear that you and your brother received excellent service and a great holiday booking.

Hays Travel

Rated 5 out of 5 stars

Very friendly nothing was too much…

Very friendly nothing was too much trouble
Always book our holidays through hays travel
they know what our personal preferences are
A fabulous team at Salford

February 6, 2026
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Reply from Hays Travel - Salford

Mr Lawson,

We're so happy to hear that our team at Salford is so helpful and accommodating! It's great knowing we understand your preferences. Thank you for your continued loyalty.

Hays Travel

Rated 5 out of 5 stars

Always get a good deal with Hayes…

Always get a good deal with Hayes travel Salford. Libby was so quick in getting me just what I asked for

February 5, 2026
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Reply from Hays Travel - Salford

Yasmin ,

We're happy to hear that you received great value and prompt service. Thank you for sharing your positive experience with us; it means a lot!

Hays Travel

Rated 5 out of 5 stars

Excellence serviceI found the whole experience of booking…

I found the whole experience of booking our holiday with Hayes travel excellent we looked online and then we went into the branch. Got an excellent deal. Highly recommend Hayes travel

February 3, 2026
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Reply from Hays Travel - Salford

Angela Wimbush,

We're happy to hear that you had an excellent experience booking your holiday with us, both online and in our branch. Thank you for recommending us!

Hays Travel

Rated 5 out of 5 stars

Joanne made it a fantastic visit her…

Joanne made it a fantastic visit her help was unbelievable above and beyond we came home very happy

February 3, 2026
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Reply from Hays Travel - Salford

for your order,

We appreciate you sharing your experience with us. We are so happy to hear that our assistance was helpful and that you returned home pleased.

Hays Travel

Rated 5 out of 5 stars

Easy and reliable

Easy and reliable

February 1, 2026
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Reply from Hays Travel - Salford

Dear Michael

We appreciate your feedback and are so happy to hear that our staff member was very helpful and efficient in booking for you.

Hays Travel

Rated 5 out of 5 stars

We went into the shop and were welcomed…

We went into the shop and were welcomed straight away. Emma was very friendly, pleasant and professional. We found a holiday and were talked through all our options. Emma sorted out airport assistance for us.
We will definitely be back.

January 31, 2026
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Reply from Hays Travel - Salford

Mrs Jacqueline Mcaulay,

We appreciate you sharing your positive experience with us! We're so happy to hear that you felt welcomed and that we were able to assist you in finding your holiday and arranging assistance.

Hays Travel

Rated 5 out of 5 stars

The most amazing shop in Salford the…

The most amazing shop in Salford the ladies are so very friendly and goes above and beyond doesn’t matter how long u are there weather it be 5 minutes or 2 hours they are so helpfully x

January 29, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Sharon Bailey,

We appreciate you taking the time to share your kind words. We're so happy to hear that our team made your experience a positive one with their helpfulness and friendliness.

Hays Travel

Rated 5 out of 5 stars

Always friendly and helpful

Always friendly and helpful . We go here every time to book our holiday.

January 22, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Ian Rough,

We appreciate your kind words and are so happy to hear that you find our team helpful. We look forward to helping you book your next holiday.

Hays Travel

Rated 5 out of 5 stars

Quality service and very friendly staff…

Quality service and very friendly staff every time, overall great service

January 22, 2026
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Reply from Hays Travel - Salford

Natalie,

We appreciate your kind words and are so happy to hear you consistently receive great service from our friendly staff!

Hays Travel

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