Hays Travel - Salford Reviews 

1,142
TrustScore 5 out of 5

4.9

20 Briar Hill Way, Salford Shopping City, M6 5FD Salford, GB


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Rated 5 out of 5 stars

We have used Hays Travel Salford previously and as with the other occasions we were looked after really well. All the staff we have dealt with have been very efficient and this occasion was no differe... See more

Company replied

Rated 5 out of 5 stars

The staff at hays travel Salford are absolutely brilliant. Always on hand if you need them or worried about anything to do with your holiday and make me feel warm and welcome and put your mind at ease... See more

Company replied

Rated 5 out of 5 stars

We could not of had a better experience at hays travel -salford ,thanks to saskia who from start to finish was really helpful she listened to what we were looking for and found us a great first holida... See more

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Rated 5 out of 5 stars

Hays Travel staff never fail to help us find our right holiday, and they will do all they can to ensure we get the holiday we want. We prefer to use Hays travel above any other company, because of the... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 20 Briar Hill Way, Salford Shopping City, M6 5FD, Salford, United Kingdom

  • 01615328936

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,142)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Tasha was very helpful and nothing was…

Tasha was very helpful and nothing was too much trouble to sort for us. This was the Salford branch

February 20, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Susan Johnson,

We appreciate you taking the time to share your experience. We are so glad to hear that our team was able to provide such great support.

salford, Hays Travel

Rated 5 out of 5 stars

Cruise the Greek islands and Venice Stay

We wanted to book a Cruise for my 55th Birthday in 2027. Flights did not aline with Cruise Departure Dates and would have been a nightmare to Sort everything ourselves. Riah took control found us the perfect Cruise arranged Hotel Stays in Venice pre and post Cruise. Flights and all Transfers and sorted 2 Balcony Rooms for the 3 of us. Thank You so much Riah your a star.

February 24, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Paul Williams,

We're happy to hear that we could help plan such a special birthday cruise! It's great that the flights, hotels, transfers, and rooms were arranged to your satisfaction. Thank you for your positive feedback; we appreciate it.

salford, Hays Travel

Rated 5 out of 5 stars

Very accommodating

Always friendly staff accommodating, nothing is too much trouble for them always shop here for my holidays

February 28, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Anne ,

We appreciate your kind words! We are so glad to hear that our team is always able to provide you with excellent service for your holiday plans.

salford, Hays Travel

Rated 5 out of 5 stars

Very helpful and welcoming wouldn't…

Very helpful and welcoming wouldn't use any other travel agents

February 21, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Deanna Beckett,

We appreciate your kind words and are so happy to hear about your experience. Thank you for the 5-star review!

salford, Hays Travel

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very competent and knowledgable staff member

February 28, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Christopher Rutter,

We appreciate your positive feedback! We are so glad to hear you received excellent customer service from our knowledgeable staff.

salford, Hays Travel

Rated 5 out of 5 stars

Go Team Salford a big thank you from Maggie and her sisters.

The Team at Salford are the most helpful I have ever encountered and the reason I go back every time. Well done Team Salford.

February 26, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Margaret,

We appreciate your kind words! We are so happy to hear that you find our team helpful. It's wonderful to know you keep coming back because of us.

salford, Hays Travel

Rated 5 out of 5 stars

Saskia was really helpful in helping me…

Saskia was really helpful in helping me pick the right hotel for our needs

February 27, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Maureen Leeming,

We appreciate your fantastic review! We are so happy we could assist you in finding the perfect hotel to suit your needs.

salford, Hays Travel

Rated 5 out of 5 stars

Always book with Hays salford

Always book with Hays salford
Lovely friendly staff

February 26, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

jackie knight,

We're happy to hear that you find our staff friendly. Thank you for your positive feedback; it means a lot to us.

salford, Hays Travel

Rated 5 out of 5 stars

We were very pleased with the service…

We were very pleased with the service we received at the Salford branch

February 25, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

SylviaPeterson,

We appreciate you sharing your positive experience with us. We are so pleased to hear you were happy with our service at the branch.

salford, Hays Travel

Rated 5 out of 5 stars

Very professional as always

Very professional as always
That’s why we keep coming back

February 24, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Mr Bell,

We appreciate your continued trust in our professional service. Thank you for your wonderful feedback; it means a lot to us.

salford, Hays Travel

Rated 5 out of 5 stars

The girls in the Salford shop are…

The girls in the Salford shop are always amazing thanks

February 24, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Mr Paul Farrell,

We appreciate you taking the time to leave us such a wonderful review! We are so glad that our team is amazing.

salford, Hays Travel

Rated 5 out of 5 stars

Riah always gets me sorted

Riah always gets me sorted. Wouldn’t go anywhere else!🫶🏽✨

February 18, 2026
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Reply from Hays Travel - Salford

Ainsleigh,

We're so happy to hear that you consistently have great experiences! We appreciate your continued trust and support.

salford, Hays Travel

Rated 5 out of 5 stars

They gave me everything l asked for

They gave me everything l asked for. Very helpful

February 18, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Jayne,

We are very happy we could provide you with everything you asked for and that we were helpful to you.

salford, Hays Travel

Rated 5 out of 5 stars

They look after me

They look after me

November 28, 2025
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Stella,

We're so glad to know we provide great care; thank you for your valued feedback and time!

salford, Hays Travel

Rated 5 out of 5 stars

Great Service All the staff are very friendly

All the staff are very friendly and helpful.
We only ever book holidays there

February 14, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Maureen,

We appreciate your kind words and are so happy our team is helpful. We are grateful you book your holidays with us.

salford, Hays Travel

Rated 5 out of 5 stars

The staff are extremely helpful and…

The staff are extremely helpful and will assist you with what you need don't push show you the options and what could be better for you

February 10, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

David Worthington,

We appreciate your kind words! It's great to hear that our team is helpful and provides the best options without pressure. Thanks for your review.

salford, Hays Travel

Rated 5 out of 5 stars

Quick very easy and smooth to book…

Quick very easy and smooth to book thankyou

January 23, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Robert,

We appreciate your feedback and we are so glad booking was quick, easy, and smooth for you. Thank you.

salford, Hays Travel

Rated 5 out of 5 stars

well firstly all the girls Re lovely…

well firstly all the girls Re lovely especialy joanne she so smiley n happy to help (as they all are.) but i always tey to see joanne as she has helped with all of my holiday bookings always answers any questions gives good advice and bery proffesional .

February 15, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Diane emery,

We're happy to hear that you find our team lovely and helpful! We appreciate your kind words and are so glad that you value the professional advice we provide for your holiday bookings.

salford, Hays Travel

Rated 4 out of 5 stars

The meeting was very clear and to the…

The meeting was very clear and to the point. She carried out procedure efficiently but missed a booking that wasn't in the brochure

February 13, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Clare,

We appreciate your feedback and are glad the meeting was clear. We regret that a booking was not in the brochure, this is an error on Alfa Travel's side, I am pleased to see we did call Alfa and got this booking confirmed for you

Salford, Hays Travel

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