The member of staff was training ,we felt confident that she new all aspects of our booking and it went very smoothly.
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See what reviewers are saying
As always Shelby is very helpful with my booking , advised me on different hotels I was looking at in Rome , very patient as I was so indecisive. Will always book with Shelby x
Company replied
Hollie was incredibly helpful . On both my visits to book she focussed entirely on my needs and tolerated a lot of questions. Unfortunately there was a mix up over length of stay and departure fligh... See more
Company replied
Just like to thank Hannah and team at Salisbury for their amazing help when there was a problem with our car hire in Vancouver (Not their fault). We arrived to find that there wasn’t a reservation for... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11-13 Minster Street, SP1 1TD, Salisbury, United Kingdom
- 01722 320122
4.8
Excellent
430 reviews
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Great service
All the Staff are doing a great job They're Doing a great job. Kind and consider it.
Truly professional service.
They made me feel at ease. .
August 12, 2024
Reply from Hays Travel - Salisbury
Thank you so much for your comments. Regards Hannah S - Branch Manager
I had the privilege of meeting Alison
I had the privilege of meeting Alison. A new member of staff from the salisbury branch ( so new not even in uniform) outside a competitor, looking at exchange rates. I asked her if she understood ' what it all means' . Alison took the time to explain everything and said she was the new foreign exchange consultant and fully understood my confusion.
I said I was to old to have adventures these days in far off places. So she had no reason to be kind or spend time explaining. I am so glad that customer service excellence is strong in Hays travel.
I have had to ask my great granddaughter to help me with this.
July 30, 2024
Unprompted review
Reply from Hays Travel - Salisbury
Thank you for taking the time to leave a 5* review :) I will pass your comments onto Alison and the team! Chelsea - Assistant Manager
Reply from Hays Travel - Salisbury
Thank you for taking the time to leave a review. Sorry there was a delay in coming back to you, we have been understaffed but will pass on your comments. Chelsea - Assistant Manager
Reply from Hays Travel - Salisbury
Thank you for your comments. Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your comments. I am glad you had a positive experience in Hays Travel Salisbury. Regards Hannah S - Branch Manager
The agent we spoke to was very…
The agent we spoke to was very informative and helped us find exactly what we were looking for
July 20, 2024
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Chelsea. Regards Hannah S - Branch Manager
Excellent service and efficiency…
Chelsea was pleasant and knowledgable and sorted our holiday out without any problems. I felt safe in the knowledge that we were protected by a good travel agent we have used successfully on previous occasions
July 18, 2024
Reply from Hays Travel - Salisbury
Thank you for your kind words. We are delighted to hear that you had a positive experience booking your holiday. We appreciate your trust in us. Regards Hannah S- Branch Manager
Very helpful
Very helpful. It was a pleasure to visit Hays’ Salisbury office to book a holiday.
July 14, 2024
Reply from Hays Travel - Salisbury
Thank you for your kind words! We're thrilled you enjoyed your experience at our Salisbury office. We appreciate you choosing us for your holiday booking. Regards Hannah S- Branch Manager
Excellent service
Hollie is excellent as always. I always get the highest customer service when I go to the Salisbury branch, no matter who serves me. They are all amazing and very professional in all aspects. Highly recommend this branch.
July 13, 2024
Reply from Hays Travel - Salisbury
Thank you for your kind words. We are so pleased to hear that you have consistently had such positive experiences at our Salisbury branch. We strive to provide excellent customer service, and we are delighted that this has been reflected in your interactions with our team. Regards Hannah S- Branch Manager
Absolutely Brilliant
I've always booked my holidays with Hays Travel. They are so helpful & find the right holiday for me. They deal with everything & keep me updated & informed . Definitely recommend the Salisbury Branch.
July 4, 2024
Reply from Hays Travel - Salisbury
Thank you for your kind words. We are so happy to hear that you have always had positive experiences booking your holidays with us. We appreciate your recommendation of the Salisbury branch. Regards - Hannah S. Branch Manager
Hannah George worked very hard with the…
Hannah George worked very hard with the booking we were trying to make with TitanTours. Due to the slow responses from Titan, it took over a week to finalise but Hannah stuck with it.
July 10, 2024
Reply from Hays Travel - Salisbury
We're so glad to hear that you had a positive experience working with Hannah. We appreciate your kind words about her dedication and persistence in helping you finalize your booking. Regards Hannah S - Branch Manager
I got my airline ticket to Canada paid…
I got my airline ticket to Canada paid for it went home done
June 21, 2024
Reply from Hays Travel - Salisbury
We appreciate you choosing our services for your trip to Canada. We're glad to hear that your travel experience went smoothly. Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your kind review. We appreciate your feedback and are glad you had a positive experience. Regards Hannah S- Branch Manager
Reply from Hays Travel - Salisbury
Thank you for taking the time to leave your review :) I will pass your comments onto Hollie. Chelsea - Assistant Manager
Reply from Hays Travel - Salisbury
Thank you for taking the time to leave your positive feedback, it is nice to have a holiday to look forward too. Regards Hannah S - Branch Manager
Very helpful staff Hannah
May 29, 2024
Reply from Hays Travel - Salisbury
Thank you for your comments. I will pass these onto Hannah G. Regards Hannah S
Very helpful with are request
Very helpful with are request. Definitely will be booking again
June 2, 2024
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Hollie. Thanks Hannah S - Branch Manager
First-class customer service
First-class customer service. Always use Hays for booking holidays and will be using them for ALL future holidays.
May 19, 2024
Reply from Hays Travel - Salisbury
Thank you for taking the time to leave a 5* review :) I will pass your comments onto the team! Chelsea - Assistant Manager
An Extremely helpful and informative…
An Extremely helpful and informative agent helped us navigate our way to a good priced flight . Was very pleased
May 3, 2024
Reply from Hays Travel - Salisbury
Thank you for taking the time to leave a review :) Chelsea - Assistant Manager
We have used Hays Travel before and…
We have used Hays Travel before and found them very efficient. On this occasion they were knowledgeable and helpful and we would happily use them again.
May 9, 2024
Reply from Hays Travel - Salisbury
Thank you for taking the time to leave a review :) I'm glad we managed to get your cruise confirmed! Chelsea - Assistant Manager
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