The member of staff was training ,we felt confident that she new all aspects of our booking and it went very smoothly.
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See what reviewers are saying
As always Shelby is very helpful with my booking , advised me on different hotels I was looking at in Rome , very patient as I was so indecisive. Will always book with Shelby x
Company replied
Hollie was incredibly helpful . On both my visits to book she focussed entirely on my needs and tolerated a lot of questions. Unfortunately there was a mix up over length of stay and departure fligh... See more
Company replied
Just like to thank Hannah and team at Salisbury for their amazing help when there was a problem with our car hire in Vancouver (Not their fault). We arrived to find that there wasn’t a reservation for... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11-13 Minster Street, SP1 1TD, Salisbury, United Kingdom
- 01722 320122
4.8
Excellent
430 reviews
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Hollie was amazing as always,told her…
Hollie was amazing as always,told her what sort of holiday I would like and she found just what I wanted at a good price
October 4, 2024
Reply from Hays Travel - Salisbury
Thank you for your comments, I will be sure to pass these onto Hollie. Regards Hannah S - Branch Manager
The staff are really helpful and go the…
The staff are really helpful and go the extra mile
October 2, 2024
Reply from Hays Travel - Salisbury
Thank you so much for your comments. We love seeing you both and hearing about all your adventures we book for you. Regards Hannah S - Branch Manager
This was my first time using Hays…
This was my first time using Hays Travel as I have not been on a proper holiday for about 30 years. I had decided to look into having a proper holiday and plucked up the courage to go. the staff at hays were very friendly on arrival we talked about what i was thinking and what might work for me. it was appent to me that if i did not book something I would probably not do it so went ahead and booked a 4 day cruise. This being a taster and will be back to book more.
October 2, 2024
Reply from Hays Travel - Salisbury
Thank you for your lovely comments, I will be sure to pass these onto Chelsea. Regards Hannah S - Branch Manager
Very good and helpful staff.
September 29, 2024
Reply from Hays Travel - Salisbury
Thank you for your 5* review. I will pass this onto Chelsea. Regards Hannah S - Branch Manager
Hays+Holly=a great holiday
My wife and I always use Hays and especially Holly our advisor.
Holly knows what we like and has always delivered on price and quality with no pushy sales tactics.
All in all a really nice experience.
September 29, 2024
Reply from Hays Travel - Salisbury
Thank you so much for your comments, I will be sure to pass these onto Hollie. Regards Hannah S - Branch Manager
Omg the ladies at Hays Travel…
Omg the ladies at Hays Travel especially Hannah has been amazing 1st class service x
September 18, 2024
Reply from Hays Travel - Salisbury
We are so happy to hear about your positive experience with Hannah! It's wonderful to know that our team members are providing such excellent service :) Chelsea - Assistant Manager
Reply from Hays Travel - Salisbury
We are so happy to hear that you had a wonderful experience. We strive to provide the best possible service to our customers, and your feedback means a lot to us. Regards Hannah S - Branch Manager
Super helpful and friendly
Hollie was super helpful when helping book our cruise holiday for next year - thank you. Always find Hays staff in Salisbury branch really helpful and friendly.
September 14, 2024
Reply from Hays Travel - Salisbury
Thank you for taking the time to leave a review :) I will pass your comments onto the team! Chelsea - Assistant Manager
The two Hannah’s in the Salisbury…
The two Hannah’s in the Salisbury office were so helpful in regarding our booking on a P O cruise.
September 12, 2024
Reply from Hays Travel - Salisbury
We're so pleased to hear about your positive experience with our two Hannah's in the Salisbury branch. It's wonderful to know that they were able to help you with your booking. We appreciate you taking the time to share your feedback. Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Hi Giselle, thank you for your lovely review! ~ Hannah
Salisbury Office…
Hollie in the Salisbury office was professional, helpful, courteous, informative and very efficient.
I would have no hesitation in recommending her and the Salisbury office for their excellent customer focused service.
Thank you very much.
September 8, 2024
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Hollie. Regards Hannah S - Branch Manager
Fab service
Always helpful and never a bother to trawl through different destinations
September 4, 2024
Reply from Hays Travel - Salisbury
Thank you for taking the time to leave a review :) Chelsea - Assistant Manager
Reply from Hays Travel - Salisbury
Thank you for your comments. Regards Hannah S - Branch Manager
Fantastic recommendation for the hotel
Fantastic recommendation for the hotel. Ticked all boxes we wanted at a great price. The staff were all extremely helpful and did everything and even checked us in. 5 star hotel and 5 star service, thanks Hays Salisbury.
August 15, 2024
Reply from Hays Travel - Salisbury
Thank you for your lovely comments. Regards Hannah S - Branch Manager
Hannah brilliant and you have all our…
Hannah brilliant and you have all our previous details on the system so very easy to update everything.
August 25, 2024
Reply from Hays Travel - Salisbury
Thank you for your lovely comments. I will be sure to pass these onto Hannah G. Regards Hannah S - Branch Manager
The lady was very helpful and happy to…
The lady was very helpful and happy to help with any questions
August 17, 2024
Reply from Hays Travel - Salisbury
Thank you for your comments, I will be sure to pass these onto Chelsea. Regards Hannah S - Branch Manager
Excellent staff
The staff, in particular Chelsea, are knowledgeable and helpful. The only reason it is not a 5 is the length of time we have to spend.
August 21, 2024
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Chelsea. Regards Hannah S - Branch Manager
Travel Isurance
I spoke to a member of staff and within a couple of minuets I was given a quote for holiday in surance which I was pleased to accept and alli had to do was pay for it . Thank you.
August 20, 2024
Reply from Hays Travel - Salisbury
Thank you for your comments. I hope you have a great trip. Regards Hannah S - Branch Manager
No rush all questions answered polite…
No rush all questions answered polite and pleasant
August 16, 2024
Reply from Hays Travel - Salisbury
Thank you for your kind comments. I hope you have a great holiday. Regards Hannah S - Branch Manager
Hannah the apprentice
Hannah was outstandingly amazing at booking my holiday for me and was very friendly and assured me of everything. Thankyou Hannah I will be back to book with you . Keep shining through your apprenticeship
August 16, 2024
Reply from Hays Travel - Salisbury
Thank you for taking the time to leave a 5* review :) I will pass your lovely comments onto Hannah and glad to hear you had a great experience! Chelsea - Assistant Manager
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