The member of staff was training ,we felt confident that she new all aspects of our booking and it went very smoothly.
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See what reviewers are saying
As always Shelby is very helpful with my booking , advised me on different hotels I was looking at in Rome , very patient as I was so indecisive. Will always book with Shelby x
Company replied
Hollie was incredibly helpful . On both my visits to book she focussed entirely on my needs and tolerated a lot of questions. Unfortunately there was a mix up over length of stay and departure fligh... See more
Company replied
Just like to thank Hannah and team at Salisbury for their amazing help when there was a problem with our car hire in Vancouver (Not their fault). We arrived to find that there wasn’t a reservation for... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11-13 Minster Street, SP1 1TD, Salisbury, United Kingdom
- 01722 320122
4.8
Excellent
430 reviews
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Very understanding
Took time to look into my queries helpfully didn't feel rushed polite helpful
May 2, 2025
Reply from Hays Travel - Salisbury
Thank you for your comments. I hope you have a great holiday. Regards Hannah S - Branch Manager
I use Hays travel in Salisbury…
I use Hays travel in Salisbury regularly to book my holidays they are excellent, always polite and very helpful
April 24, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your review. I will be be sure to pass this onto Hollie. Regards Hannah S - Branch Manager
Hannah was great,very patient.
April 20, 2025
Reply from Hays Travel - Salisbury
Thank you do much for your 5* review. I really hope you have the best holiday. Regards Hannah S - Branch Manager
Best service ever.staff are fantastic.
Best service ever.staff are fantastic.
Great help and service from Hannah in salisbury.will keep coming back to Hays ,5 star service ,always from all staff.
April 25, 2025
Reply from Hays Travel - Salisbury
Thank you for your review. I will be sure to pass this onto Hannah G. Regards Hannah S - Branch Manager
all booking done for me so i have have…
all booking done for me so i have have not worry about errors
April 6, 2025
Reply from Hays Travel - Salisbury
Thank you for your review. I will pass this onto Hannah G. Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your review, I will be sure to pass your comments onto Hannah G. Regards Hannah S - Branch Manager
I’m happy with the results and…
I’m happy with the results and grateful! for the service they provide me!
April 15, 2025
Reply from Hays Travel - Salisbury
Thank you for your review. I will be sure to pass this onto Hollie. Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Hannah G - Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Hannah G. Regards Hannah S - Branch Manager
we were very impressed with the service…
we were very impressed with the service and booking of our first cruise. Hollie was excellent and explained all we needed to know before booking.
April 5, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your review. I will be sure to pass your comments onto Hollie. Regards Hannah S - Branch Manager
Very helpful in fullfiling our holiday…
Very helpful in fullfiling our holiday dates and destination
April 3, 2025
Reply from Hays Travel - Salisbury
Thank you for your review. I will be sure to pass this onto Isobel. Regards Hannah S - Branch Manager
Very plight young lady helped us to…
Very plight young lady helped us to choose the right crews that go on she was very knowledgeable in her job
March 19, 2025
Reply from Hays Travel - Salisbury
Thank you for your review. I will be sure to pass this onto Hannah G - Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for taking the time to write your review. I will be sure to pass this onto Hannah G . Regards Hannah S - Branch Manager
Very helpful
Very helpful. They checked flights in many combinations of dates, airline and airports.
March 16, 2025
Reply from Hays Travel - Salisbury
Thank you for your comments, I will be sure to pass these onto Hollie. Regards Hannah S - Branch Manager
Asked what we would like
Asked what we would like. Gave us plenty of options and came up with a holiday of our choice. Quick and efficient.
March 22, 2025
Reply from Hays Travel - Salisbury
Thank you for taking the time to give us a 5* review. I will be sure to pass this onto Isobel. Regards Hannah S - Branch Manager
For now I only have yesterday’s…
For now I only have yesterday’s experience, however the very pleasant and helpful lady who attended to my questions was brilliant. Very efficient and straightforward.
March 19, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your 5* review and your comments. Regards Hannah S - Branch Manager
Very helpful and extremely friendly
Very helpful and extremely friendly. I would thoroughly recommend Hayes Travel to anyone planning a holiday.
March 18, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your 5* review, I will be sure to pass this onto Bethan. Regards Hannah S - Branch Manager
great customer focus
great customer focus. Listened holiday needs and found a number of options to consider
March 9, 2025
Reply from Hays Travel - Salisbury
Thank you for your 5* review, I will be sure to pass these onto Hollie. Regards Hannah S - Branch Manager
Hollie was very helpful
Hollie was very helpful, knowledgeable and across all provides Hays uses that would be useful. Hollie was able to find our honeymoon by narrowing down the search with key details.
Very happy with the fast, efficient, friendly and knowledgeable service we received.
March 14, 2025
Reply from Hays Travel - Salisbury
Thank you for you lovely comments, glad we could find you what you wanted for your Honeymoon - Hollie
Isobel in Salisbury office was first…
Isobel in Salisbury office was first class throughout organising my holiday,even in a few issues with dates etc, she was patient,understanding & exactly what you need in organising a holiday,couldnt recommend her more to deal with anyones holiday needs.
February 10, 2025
Reply from Hays Travel - Salisbury
Thank you for your review Alan, I really appreciate it. I'm glad we found the perfect holiday for you! :) ~ Isobel
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