The member of staff was training ,we felt confident that she new all aspects of our booking and it went very smoothly.
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See what reviewers are saying
As always Shelby is very helpful with my booking , advised me on different hotels I was looking at in Rome , very patient as I was so indecisive. Will always book with Shelby x
Company replied
Hollie was incredibly helpful . On both my visits to book she focussed entirely on my needs and tolerated a lot of questions. Unfortunately there was a mix up over length of stay and departure fligh... See more
Company replied
Just like to thank Hannah and team at Salisbury for their amazing help when there was a problem with our car hire in Vancouver (Not their fault). We arrived to find that there wasn’t a reservation for... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11-13 Minster Street, SP1 1TD, Salisbury, United Kingdom
- 01722 320122
4.8
Excellent
430 reviews
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Always so helpful in the Salisbury…
Always so helpful in the Salisbury Branch. Will see the holiday through from booking to departure.
March 7, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your comments. Regards Hannah S - Branch Manager
As usual your customer service is…
As usual your customer service is excellent, Hollie is the Agent who has dealt with me many times & is an absolute star.
March 1, 2025
Reply from Hays Travel - Salisbury
Thank you for your comments, I will be sure to pass these onto Hollie. Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your lovely review, I will sure pass this onto Hannah G ~ Thanks Isobel
Hannah was very patient with me thank…
Hannah was very patient with me thank you and sorted the destination and airport desired! Thank you
February 28, 2025
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Hannah G. Regards Hannah S - Branch Manager
Holiday delight
As usual most friendly and helpful staff. Absolutely a delight to deal with all very knowledgeable and helpful. Always use them if going away and have never been disappointed
February 27, 2025
Reply from Hays Travel - Salisbury
It is always a delight to see you and book your holidays. I really hope this is one to remember. Regards Hannah S - Branch Manager
Great staff
Great staff, friendly, helpful and well organised:) Definitely use them again:)
February 26, 2025
Reply from Hays Travel - Salisbury
Thank you for your comments, I will be sure to pass tis onto Hannah G. Regards Hannah S - Branch Manager
Super helpful
Hollie was really helpful - listened to our wish list and delivered a great option.
February 16, 2025
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Hollie. Regards Hannah S - Branch Manager
Attentive to my requirements and…
Attentive to my requirements and helping me book the holiday of my choice.
February 13, 2025
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Hannah G . Regards Hannah S - Branch Manager
Booking a cruise with Hollie
Hollie provided an exception level of service, throughout the whole booking process
February 16, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your comments regarding your service. I will be sure to pass this onto Hollie. Regards Hannah S - Branch Manager
Extremely friendly and helpful
Extremely friendly and helpful. Very good choices offered, all our criteria for a long weekend in Bologna met. We can’t wait to go!
February 6, 2025
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Hollie. Regards Hannah S - Branch Manager
From the moment we walked in we were…
From the moment we walked in we were made to feel that we were welcome.
Hanna walked us through all options to come up with the holiday we wanted and considering the there were 10 people to play with this was no mean feat.
February 8, 2025
Reply from Hays Travel - Salisbury
It was my pleasure! Thank you so much for booking your cruises with us. Regards Hannah S - Branch Manager
Helpful service to all
Reliable and helpful.advisedto go to waitrose post office to renew passport with photo etc
February 7, 2025
Reply from Hays Travel - Salisbury
Thank you for your 58 review. I will be sure to pass this onto Hannah G. Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your comments. Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you so much for you 5* review and comments. Regards Hannah S - Branch Manager
Norwegian fjords
Hannah was great through the whole process couldn’t have been more helpful
January 30, 2025
Reply from Hays Travel - Salisbury
Thank you for your comments, I will be sure to pass these onto Hannah G. Regards Hannah S - Branch Manager
Hannah gave us first class help and…
Hannah gave us first class help and made the booking very easy. We could not have asked for more - thank you.
January 29, 2025
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Hannah G. Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your lovely comments. Regards Hannah S - Branch Manager
Choosing a Cruise Made Easy
Booking a cruise, with so many different options, such as cabin type and fares, was made so easy for us.
Knowledgeable staff with a strong customer focus.
January 14, 2025
Reply from Hays Travel - Salisbury
Thank you for your lovely comments, I will be sure to pass these onto Hannah G. Regards Hannah S - Branch Manager
2nd Malta adventure. …
After ringing in the middle of the week and as always great effort was put into what we were looking for, Hannah this time came in yesterday to find hotel we preferred was already sold out so had a recommendation from yong lady who we booked with who'd stayed at other hotel and went with that. As always very knowledgeable staff, friendly and helpful.
January 12, 2025
Reply from Hays Travel - Salisbury
Thank you so much for taking the time to write this AMAZING review. I will be sure to pass this onto Hannah G. Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Hannah G. Regards Hannah S - Branch Manager
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