We have Traveled with Hays to several countries..Never had a problem always had a Fabulous Holiday..the service is excellent. Thank You Rachel and Team
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We have Traveled with Hays to several countries..Never had a problem always had a Fabulous Holiday..the service is excellent. Thank You Rachel and Team
Company replied
Booked holiday over phone found hays very helpful wouldn’t go anywhere else many thanks to hays travel sandbach
Company replied
As usual, the advisor was knowledgeable, listened to my requests and responded with options. Superb one stop shop, back for currency soon. Many thanks.
Company replied
Staff in my local (Sandbach) shop are a pleasure to deal with. In particular Rachel who spent some time looking at numerous holiday options for me over several visits, and booking a trip. I also de... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
3 High Street, CW11 1AH, Sandbach, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chloe and all the team very welcoming and knowledgeable, dealing with me in professional yet friendly manner and eas nice to hear they had experienced the hotel personall

Reply from Hays Travel - Sandbach
As always Rachael was brilliant and sorted out just what we wanted . She made sure she found us the perfect holiday- even what seemed a basic request we really couldn’t find it on our own and there were always compromises. Thank you

Reply from Hays Travel - Sandbach
Perfect assistance from Chloe after telephone call and an excellent reception when we went to book.
Nothing was too much trouble and she ensured we had the best possible deal.

Reply from Hays Travel - Sandbach
Chloe really worked hard to get us the best deal she could, She was very thorough she was very helpful and friendly
She instilled calm and trust in the situation highly commend her as a staff member

Reply from Hays Travel - Sandbach
Rachel was so helpful , really pleasant and really quick to respond to messages. Holiday all booked have used Hay’s several times .

Reply from Hays Travel - Sandbach
Helpful in finding a good deal for a not so simple choice of a holiday.

Reply from Hays Travel - Sandbach
Joe was most helpful.We required accommodation with 3 single rooms for 2 holidays.We gave him several options, went away for coffee, and when we returned, he was able to offer just what we required. It was, we believe a tough ask. Well done Joe.

Reply from Hays Travel - Sandbach
Really helpful and great knowledge with excellent recommendations. Great to have them in the town.

Reply from Hays Travel - Sandbach
Just great service . Always helpful and willing to give guidance on different resorts . Great knowledge.

Reply from Hays Travel - Sandbach
Knowledgeable, friendly and helpful staff- I always prefer to get help from Rachel she is amazing and always gets us such a good price and exactly what we are looking for.
Always prefer being able to go in store to chat about the holiday and get a better deal there than I can find myself online!

Reply from Hays Travel - Sandbach
Everything was explained I haven't been away for years due to illness and took 3 visits to finally book had a wonderful experience due to expertise of advisor very patient and understanding thank you, hoping g to go to menorca again sometime cheers Chris

Reply from Hays Travel - Sandbach
Efficient, friendly and most helpful. We have booked two holidays with Hays Travel and they have been excellent. They take all the hassle out of booking holidays, flights and all the small details.

Reply from Hays Travel - Sandbach
Chloe was helpful and very easy to deal with

Reply from Hays Travel - Sandbach
I was very happy with Joe's communications and was happy to book our first cruise with him

Reply from Hays Travel - Sandbach
We went into Hayes to inquire about flights to Berlin in December. Rachel was just so helpful. She found the right flights for us and what looks like an excellent hotel at a really good price. We’re lucky to have such a good facility in our town. Excellent staff, top quality service.

Reply from Hays Travel - Sandbach
Quick and easy, in and out in less than half an hour, holiday booked. Very helpful staff,

Reply from Hays Travel - Sandbach
Chloe at Sandbach was most helpful and knowledgeable. We always go there to book our holidays because the service is brilliant.

Reply from Hays Travel - Sandbach
Nothing is to much trouble for the staff at the Sandbach office, not
made any easier for them as my wife and I have no idea what to do with the internet, it's so nice to see and converse with another person,face to face,and LAUGH!! DON'T change anything! many thanks....

Reply from Hays Travel - Sandbach
the young lady who made our booking for us was extremely helpful and answered all our queries. She provided all the information we needed and dealt with our business in a very professional and friendly manner.

Reply from Hays Travel - Sandbach
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.