Hays Travel - Sandbach Reviews 

470
TrustScore 5 out of 5

4.9

3 High Street, CW11 1AH Sandbach, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have Traveled with Hays to several countries..Never had a problem always had a Fabulous Holiday..the service is excellent. Thank You Rachel and Team

Company replied

Rated 5 out of 5 stars

Booked holiday over phone found hays very helpful wouldn’t go anywhere else many thanks to hays travel sandbach

Company replied

Rated 5 out of 5 stars

As usual, the advisor was knowledgeable, listened to my requests and responded with options. Superb one stop shop, back for currency soon. Many thanks.

Company replied

Rated 5 out of 5 stars

Staff in my local (Sandbach) shop are a pleasure to deal with. In particular Rachel who spent some time looking at numerous holiday options for me over several visits, and booking a trip. I also de... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 High Street, CW11 1AH, Sandbach, United Kingdom

  • 01270895478

4.9

Excellent

TrustScore 5 out of 5

470 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(470)

125,952 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Tracey was very pleasant, efficient and helpful. We got a great deal and came away happy customers.

August 12, 2025
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you for your kind review

Rated 5 out of 5 stars

Fabulous customer service from Rachel…

Fabulous customer service from Rachel and Chloe with my booking that turned out to be difficult! Every question was answered and everything ran perfectly, thanks for helping me, Lynn x

July 11, 2025
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thanks Lynn for your kind review!

Rated 5 out of 5 stars

couldn't ask for better service

I didn't catch the young man's name but he was friendly , patient and efficient - you really couldn't ask for better than that

July 31, 2025
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you for your kind review Joe!

Rated 5 out of 5 stars

Rachael is very knowledgeable

Rachael is very knowledgeable, and is also very efficient, we have booked numerous holidays in the last couple of years, and myself and my wife are always very pleased with the service the staff at Sandbach give us. 5 star

July 22, 2025
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you for your kind review! Always a pleasure Thanks Rachel

Rated 5 out of 5 stars

Fantastic cruise booking experience

Chloe was so informative and helpful. We booked our first cruise and Chloe was able to answer all our questions and helped us book exactly what we wanted - offering us advise and showing us plans and pictures along the way.

July 20, 2025
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you for your kind review!

Rated 5 out of 5 stars

Better Than Online, and Cheaper

Painless, simple, all optional extras explained. The cost of the holiday was 33% cheaper than if we'd done it online (we'd estimated it the night before). Plus we got a £20 discount on airport parking, something not offered online. Oh, and we were shown hotels/appartments not listed on the internet. Amazing experience. We'll be using Hays Travel for all our holidays from now on!

July 19, 2025
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

It was a pleasure meeting you both & im glad that we managed to sort your trip! Look forward to seeing you soon Thanks Rachel

Rated 5 out of 5 stars

Great booking experience

Chloe was very welcoming, gave us all the information we needed about the holiday as never been on a cruise before.
It made the whole booking experience really easy .

July 13, 2025
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you for your kind review!

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff
Professional and helpful but also able to have a laugh
We explored the details and found a perfect holiday

July 1, 2025
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you for the lovely review!! Glad I could help :) - Chloe

Rated 5 out of 5 stars

Holiday …

Quick and easy to do all questions answered

June 11, 2025
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thanks for your great review!!

Rated 5 out of 5 stars

Chloe was fab

Chloe was fab, same as last year, helpful organised and booked, boarding passes picked up by 4.30pm the same day!

June 10, 2025
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you for the lovely review!! Glad I could help :) - Chloe

Rated 5 out of 5 stars

Excellent expert service

Excellent expert service from Chloe made booking our holiday to Italy a pleasurable experience. We had no fixed idea of where we wanted to go but Chloe helped us to whittle down the various options until we arrived at the right choice. Far easier than trying to do it yourself.

May 30, 2025
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you for your kind review!

Rated 5 out of 5 stars

Booking our holiday was a very…

Booking our holiday was a very enjoyable - Tracey was absolutely brilliant- she listened to our requests & helped with every aspect of what we wanted & we are now looking forward very much to our coach holiday to the Isle of Wight.

April 29, 2025
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you! We hope you have a lovely time :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look