This is the first time I have booked with Hays and it won’t be the last hopefully. Lucy was very helpful and booked our accommodation and excursions which was really helpful.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
This is the first time I have booked with Hays and it won’t be the last hopefully. Lucy was very helpful and booked our accommodation and excursions which was really helpful.
Company replied
My travel advisor spent time checking my requirements, and matching them up. She gave me options and took trouble.This was really helpful in my decision of destination.
Company replied
We always book our flights with Hay's travel in Seaford ,2 or 3 times every year. Asusual ,when we booked last week the serviv=ce was excellent.
Company replied
Stella and team at Seaford Hayes travel Are always very helpful.getting me the holiday I required.nothing was too much trouble and would always book with them again She made everything very easy a... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
9-11 Place lane, BN25 1LA, Seaford, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Hays Travel - Seaford
Stella is a real asset to Hays Travel. She was thorough in finding the best option for us, friendly and knowledgeable.

Reply from Hays Travel - Seaford
Very helpful & took time to get to know exactly what holiday we were looking for & what was important to us when we we visited the store

Reply from Hays Travel - Seaford
Stella was very helpful and answered all of my queries clearly and concisely.
Following our meeting I have every confidence that our holiday will prove to be very successful.

Reply from Hays Travel - Seaford

Reply from Hays Travel - Seaford

Reply from Hays Travel - Seaford
We had a specific location we wanted to stay in. None of the usual operators could pull a package holiday together. We left it with Lucy and thanks to her thoroughness we returned three weeks later and Jessica efficiently booked us in to a villa and on return flights. A perfect example of why we use our local Hays Travel agent rather than take a hit & hope approach to booking direct.

Reply from Hays Travel - Seaford
I have used the Seaford branch of Hays many times. They are always helpful and friendly, and work efficiently. This time was no exception!

Reply from Hays Travel - Seaford
Stella was brilliant as usual..
Professional and welcoming, nothing is too much trouble.
Christmas Market trip in Germany all booked.

Reply from Hays Travel - Seaford
Very helpful in all aspects of choosing and booking a cruise. Staff made everything so easy

Reply from Hays Travel - Seaford
All the travel arangements were arranged in a clear easy to understand way. For a first solo trip and first flight it was very helpful. Would book with this company again.

Reply from Hays Travel - Seaford
First time I have used Hay's Travel and I found them very welcoming, helpful and thorough. Nothing was too much trouble.

Reply from Hays Travel - Seaford
Excellent and clear service. Got all the information I needed and any questions answered well

Reply from Hays Travel - Seaford
Excellent . Booked 2 holidays . Always professional . Would not use any other travel agent. Thank you Sian. All staff used before have always been great.

Reply from Hays Travel - Seaford

Reply from Hays Travel - Seaford
Lana was efficient, patient and a pleasure to deal with. Nothing was too much trouble. She’s a credit to your company. In fact all the staff were welcoming, and it takes the stress out of booking online for us ‘oldies’

Reply from Hays Travel - Seaford
Lana was very professional and took time to to answer all my questions…..as it was my first time to book and go on a coach tour. I am looking forward to the holiday. Thankyou to all concerned…well done ❤️

Reply from Hays Travel - Seaford
Lana was very helpful and found us a very nice holiday. She was very easy to talk to , a very nice young lady

Reply from Hays Travel - Seaford
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.