Always an excellent service at Sedgefield Hays from JulieAnn and team. She knows the type of holidays I like and always delivers. Booking was quick. Staff as helpful and pleasant as always. Great serv... See more
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Hays Travel is our go to agent as we can always rely on a fantastic service from start to finish. All of the staff are friendly, helpful and knowledgeable, with everything arranged perfectly. Nothing... See more
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Very friendly and helpful staff. We were looked after by Katie who normally works at the Darlington branch. She answered our questions and made the booking process very easy. We can thoroughly recomme... See more
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Always excellent service.Juileanne never fails. Also a lovely lady on Foreign Exchange yesterday,her name began with J, very very helpful. Wouldn't use any other. FANTASTIC
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Front Street, TS21 3AT, Sedgefield, United Kingdom
- 01740 622411
4.9
Excellent
573 reviews
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excellent customer service
excellent customer service. staff very helpful. smooth booking process
June 28, 2025
Reply from Hays Travel - Sedgefield
Hi Marie, thanks for booking with us. It was my pleasure securing you your holiday, it will come around soon, Helen
Julie p was brilliant explaining…
Julie p was brilliant explaining everything in detail very pleasant to book with
June 28, 2025
Reply from Hays Travel - Sedgefield
Thank You for your kind review, Hope you have a great time Cheers Julie P :)
The girls at Hays Travel are fantastic!
June 25, 2025
Reply from Hays Travel - Sedgefield
Thank you for your praise of our team. Its nice to be appreciated.
All arranged over the photo ,very…
All arranged over the photo ,very polite and professional,quick and easy ,explained really well,and a good price too, Julie was great very helpful.
June 25, 2025
Reply from Hays Travel - Sedgefield
Thank you for your kind review, Hope you have a great time Cheers Julie :)
Julie Anne was brilliant as usual…
Julie Anne was brilliant as usual finding exactly what we wanted. I highly recommend using the great team at Sedgefield branch
June 19, 2025
Reply from Hays Travel - Sedgefield
Thank you for your wonderful review, I am sure you will have another incredible cruise, Have fun ! cheers Julie Ann :)
Hays travel Sedgefield
The staff, Julie Anne & Helen were very helpful in selecting the right holiday for us.
June 19, 2025
Reply from Hays Travel - Sedgefield
Thanks for your review David, it was our pleasure to help you yesterday. Hope you both have a great time! Helen
Helen 10/10
Helen was absolutely lovely. She was fantastic. Would definitely book another holiday with this company if the process was this smooth again
June 20, 2025
Reply from Hays Travel - Sedgefield
Hi Aimee, thanks for your review and thanks for your patience when the phones went down. Hope you all have a great time in Belfast when it comes round! Helen
Leah in the Sedgefield branch was…
Leah in the Sedgefield branch was amazing. I called her to look at some breaks away for myself and family. Writhing an hour she had called back. I was chopping and changing my mind with hotels and dates but nothing was too much trouble. I called into the branch for Leah to book our holiday and the service was amazing. The other two ladies in the branch were friendly and offered advice. We will be back in the future. Thanks Leah.
June 18, 2025
Reply from Hays Travel - Sedgefield
Hi Rachel, thanks for your kind words. It was a pleasure helping you find your perfect holiday, thanks Leah
Fantastic Service from Julie Anne at the Sedgefield Branch
Julie anne was incredibly knowledgeable, very helpful and really went the extra mile in regards her service.
June 17, 2025
Reply from Hays Travel - Sedgefield
Thank you for your kind words, it was a pleasure booking your summer cruise with your daughter hope you have an amazing time together. Cheers Julie Ann :)
The staff at the sedgefield branch are…
The staff at the sedgefield branch are so lovely, approachable, knowledgeable, helpful & always a service with a smile! Got exactly what i went in for & come out with ideas for future travels. I will be back :)
June 14, 2025
Reply from Hays Travel - Sedgefield
Thank you for your comments. I enjoyed helping you book your break. Hopefully we can get sorted for your next one soon too. Thanks Julie :)
All round great service
Leah was really responsive to messages. Nothing too much trouble. Managed to book a family holiday with ease. All round great service. Thank you!!
June 13, 2025
Reply from Hays Travel - Sedgefield
Hi Natalie, thank you for your review. It was a pleasure helping you find your family holiday, it will come round quick, Leah
Friendly and efficient staff
Friendly and efficient staff. Listened to our requirements and found exactly what we wanted
June 8, 2025
Reply from Hays Travel - Sedgefield
Thanks for your review. I hope you have a fantastic time. Julie :)
Reply from Hays Travel - Sedgefield
Thank you for taking the time to leave such lovely comments, we hope you have the most amazing holiday! Thanks Julie Ann :)
Allways helpfull and will allways find…
Allways helpfull and will allways find you a good value holiday, and thats why people go back time and time again.
June 7, 2025
Reply from Hays Travel - Sedgefield
Thank you for taking the time to leave wonderful feedback Mr Winter! We hope you have a fantastic time on your holiday and we look forward to hearing all about it! Thanks Leah
Told Tracy P
Told Tracy P. what I wanted and she did get me everything I wanted went into detail and explained everything in detail she was very pleasant and made me feel comfortable I’m a happy customer thanks Tracy P.I’m going on my cruise of a lifetime.thanks Hays Travel
May 29, 2025
Reply from Hays Travel - Sedgefield
Thanks for your kind words Brenda. It was my pleasure helping you book your cruise! Pleased we are ticking it off your bucket list, thanks Tracy
Helen was great
Helen was great, she helped us book our holiday and was very honest about what we choose.
She has since rang back to help me further. I'd definitely use Hays Sedgefield again!
May 30, 2025
Reply from Hays Travel - Sedgefield
Hi Claire, thanks for your kind words. It was a pleasure helping you book your holiday, I hope you all have a great time when it comes around! Helen
Reply from Hays Travel - Sedgefield
Hi Anne, thanks for your kind words. Hope you both have a great time in Santa Ponsa, thanks JulieAnn
Hays Travel is brilliant!
Hays Travel have been brilliant in helping us to book our dream family holiday to Florida in 2026! Julie Ann was the best and really helped us to find a great deal and the perfect accommodation! Thank you Hays Travel. We are so excited!
May 6, 2025
Reply from Hays Travel - Sedgefield
Thank you for a wonderful review, It was my absolute pleasure to help you arrange your Florida holiday. I'm sure you will have a Disneytastic time cheers Julie Ann :)
Leah at Sedgefield
Leah at Sedgefield, very friendly, very helpful,organised our disabled assistance ,
May 2, 2025
Reply from Hays Travel - Sedgefield
Thank you for taking the time to leave such wonderful feedback, I am so glad we managed to get the holiday sorted for you and I am positive you will both have the best time as I know you thoroughly enjoyed your last stay here! Hope to see you both soon :) - Thanks Leah x
Always a pleasure to walk into a a hays…
Always a pleasure to walk into a hays travel shop to see a happy works team.
The staff are so meticulous in finding out what you require to find the best holiday for you. Helen my travel agent in the sedgefield branch was so professional and helpful and also patient to my long list of needs.
I will recommend this hays team and store to anyone and everyone.
Thanks to all the team at Hays travel
April 23, 2025
Reply from Hays Travel - Sedgefield
Hi Alan, thank you for your kind words. It was a pleasure helping you find your holiday. Hope you both enjoy it, Helen
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