I had a great experience booking with Julie at hays travel sedgefield. I messaged about a deal I’d seen , Julie found me an even better deal with breakfast and excursion package. Made the experience e... See more
Company replied
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Always a friendly welcome and efficient in booking exactly what we want. Then very patient when we make changes. Thank you Julie Anne and your team
Excellent service, we always use Hays, as they're very helpful and reliable. Julie Ann assisted us in Sedgefield yesterday. We normally go to Billingham, as they're excellent too. Julie stayed back la... See more
Company replied
Another brilliant holiday booked by Julie Ann. Her effort to sort exactly what we want and need is beyond expectations. Two holidays in three days arranged without hassle by this lovely lady, she does... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Front Street, TS21 3AT, Sedgefield, United Kingdom
- 01740 622411
4.9
Excellent
562 reviews
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Always a friendly welcome and efficient…
Always a friendly welcome and efficient in booking exactly what we want. Then very patient when we make changes. Thank you Julie Anne and your team
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Sedgefield
Thank you for your kind review. Delighted to help you with your new big adventure, and so delighted to hear you enjoyed your last trip also. Thank you for your business once again and Enjoy
Cheers Julie Ann :)
A first class
A first class, friendly, expert service from JulieAnn and the team. We always use sedgefield Hays.
July 16, 2026
Reply from Hays Travel - Sedgefield
Thank you for your lovely review, it was my pleasure to get this amazing tour booked for you just the way you wanted it. I hope you have an incredible time. Cheers Julie Ann :)
I had a great experience booking with…
I had a great experience booking with Julie at hays travel sedgefield. I messaged about a deal I’d seen , Julie found me an even better deal with breakfast and excursion package. Made the experience easy which is what I needed. Very happy
July 9, 2026
Reply from Hays Travel - Sedgefield
Thanks for your review. It was a pleasure helping you, you'll have an amazing time. Thanks Julie :)
Reply from Hays Travel - Sedgefield
thank you for your lovely feedback see you again soon :)
Great service and very helpful staff.
July 14, 2026
Reply from Hays Travel - Sedgefield
Thank you for your wonderful review! We are so pleased to hear that our team provided you with great service and were very helpful. We truly appreciate your kind words.
Always receive excellent service from…
Always receive excellent service from the staff at Hayes Sedgefield branch. I wouldn't book anywhere else. They are all so friendly and helpful. I would rate all of my visits as 5 star. Even when I pop in for currency.
July 13, 2026
Reply from Hays Travel - Sedgefield
Thank you so much for your wonderful review! We are delighted to hear that you consistently receive excellent service from our friendly and helpful team. We truly appreciate your loyalty and kind words.
Julie Ann’s ever helpful and pleasant…
Julie Ann’s ever helpful and pleasant approach to getting us the best deal and mini break
July 10, 2026
Reply from Hays Travel - Sedgefield
Thank you for your kind review, Hope you enjoy your next break to the sunshine,and enjoy the history of that particular region of Spain. Cheers Julie Ann :)
Hays Sedgefield
Hays Sedgefield is a great establishment ran by the most helpful and friendly staff .Julie helped me book my 2027 Holiday with the minimum of fuss and at a great price outstanding customer service thank you .I would recommend anyone undecided to seek advice at this branch .
July 8, 2026
Reply from Hays Travel - Sedgefield
Thank you for your comment. Its always a pleasure to help you book your next trip. Hope Toby enjoyed his treats. See you soon, Julie :)
Reply from Hays Travel - Sedgefield
Thank you for your kind review, It was a pleasure to arrange your R&R in Cyprus. Enjoy ! :)
Reply from Hays Travel - Sedgefield
Thanks for your kind words. Have a great time away. Thanks Callum
Brilliant friendly professional service
Went to arrange flight only to the Loire Valley, which sounds a LOT easier than it is! Brilliant thorough friendly & professional. Watch out France we’re coming for ya!
June 21, 2026
Reply from Hays Travel - Sedgefield
Thanks for your review. It was certainly a geography lesson. Enjoy your family time. Thanks Julie :)
Reply from Hays Travel - Sedgefield
Thank you for your kind words about us. We were delighted to help you find your next adventure. Thanks Julie :)
Great help from Julie Ann in the Hays…
Great help from Julie Ann in the Hays office , Sedgefield. She sorted our holiday again with great patience and care.
June 13, 2026
Reply from Hays Travel - Sedgefield
Thanks for your review. I'm pleased we found you a great holiday. Again. JulieAnn
Helpful friendly staff during whole…
Helpful friendly staff during whole booking process
June 20, 2026
Reply from Hays Travel - Sedgefield
Thanks for your review. It was a pleasure to help you book your dream holiday. Thanks Julie :)
The commitment shown by Julie at the…
The commitment shown by Julie at the Sedgefield branch was amazing, she totally understood what we wanted, and she got us the perfect holiday. Thank you Julie, you’re a star 🤩
June 16, 2026
Reply from Hays Travel - Sedgefield
Thanks for your kind words. It was a pleasure helping you sort such a fantastic getaway. Enjoy the build up and the trip when it comes round :)
Amazing service from Leah who was…
Amazing service from Leah who was covering from another branch. Not thing was too much trouble.
June 17, 2026
Reply from Hays Travel - Sedgefield
Thank you for your review. I will pass on your compliment to Leah, she will be delighted to hear it. We all hope you have a fantastic time away. Thanks Julie :)
Approachable,friendly but very…
Approachable,friendly but very professional service.
Understood our requirements and advised accordingly.
Made the booking experience stress free and enjoyable.
June 10, 2026
Reply from Hays Travel - Sedgefield
Thank you for your kind review, Hope you both have a great time exploring such an interesting city
Enjoy ! Julie Ann :)
Brilliant experience
Brilliant experience, Leoni was superb and was very patient trying to sort all our holiday needs.
Excellent service and quick to get back to you with answers.
Will definitely be going back to sort other holidays out with her.
June 2, 2026
Reply from Hays Travel - Sedgefield
Thank you so much for your lovely review Steph :)
It has been a pleasure to sort your special holiday. I hope you both have the most amazing time and I can't wait to hear all about it. :)
Best Wishes
Leonni
Excellent service
Excellent service, we always use Hays, as they're very helpful and reliable. Julie Ann assisted us in Sedgefield yesterday. We normally go to Billingham, as they're excellent too. Julie stayed back late and spent approximately two hours working solidly to get us the right deal at short notice. She went above and beyond for us that day!!! 😁We were very impressed!!!😁
June 5, 2026
Reply from Hays Travel - Sedgefield
Thank you so much for this wonderful review, I was delight to be able to find a cruise suitable for you and your Father. Hope you have a great time. Cheers Julie Ann :)
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