Hays Travel - Sedgefield Reviews 540

TrustScore 5 out of 5

4.9

6 Front Street, TS21 3AT Sedgefield, GB


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Rated 5 out of 5 stars

Shop is local and convenient for us. Could have booked our holiday online, but everything's now digital and phone-based with apps for this and apps for that. No printed copies of anything accepted a... See more

Company replied

Rated 5 out of 5 stars

Another brilliant holiday booked by Julie Ann. Her effort to sort exactly what we want and need is beyond expectations. Two holidays in three days arranged without hassle by this lovely lady, she does... See more

Company replied

Rated 5 out of 5 stars

Very knowledgable and extremely helpful. Found us the perfect deal on car hire for Los Angeles. Would recommend, thank you very much

Rated 5 out of 5 stars

Julie-Ann was very friendly, personable and extremely knowledgeable. She helped us narrow our destination search with ease, she advised us from personal experience and worked with us all the way. She... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 6 Front Street, TS21 3AT, Sedgefield, United Kingdom

  • 01740 622411

4.9

Excellent

TrustScore 5 out of 5

540 reviews

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Rated 5 out of 5 stars

Very Knowledgable

Very knowledgable and extremely helpful. Found us the perfect deal on car hire for Los Angeles. Would recommend, thank you very much

May 24, 2026
Rated 5 out of 5 stars

Good knowledge and advice

Julie P made the process nice and easy. We looked at the various flight times and I think the ones we came up with are just right for us. I’ll always use a travel agent over online

May 29, 2026
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Reply from Hays Travel - Sedgefield

Thank you for you kind review, I hope you and your family have an amazing holiday together next summer. Cheers Julie Ann :)

Rated 5 out of 5 stars

Very friendly service

Very friendly service, sorted our next holiday out with no problems at all. A*

May 26, 2026
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Reply from Hays Travel - Sedgefield

Thanks for your review. It was a pleasure helping you get the holiday you were looking for. Julie :)

Rated 5 out of 5 stars

Local and convenient for us

Shop is local and convenient for us. Could have booked our holiday online, but everything's now digital and phone-based with apps for this and apps for that. No printed copies of anything accepted anymore, so wanted certainty and support. Hays provided that and helped us navigate the digital requirements.

May 9, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your review and for supporting a local branch. We will help in any way we can to make your holiday happen. Enjoy your break away. Julie :)

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service

May 12, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your kind review, I am sure you are your friend will have a great time. Enjoy Julie Ann :)

Rated 5 out of 5 stars

Very helpful and knowledgeable about…

Very helpful and knowledgeable about the area travelling to would definitely recommend.
Would use Hays in the future

May 3, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your kind review. Have a great time. Thanks Julie :)

Rated 4 out of 5 stars

My online enquiry was very informative

My online enquiry was very informative. I rang office to book. It was the manager of the branch. Very helpful didnt rush me gave me different options suggestions when booking cruise. 😊

May 5, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your kind review, It was my pleasure to help you get this lovely cruise booked. Cheers Julie Ann :)

Rated 5 out of 5 stars

First time in a Hays Travel

First time in a Hays Travel. Julianne was such a great help, very patient, and manages to secure a cruise for my wife and me. Very personable, and took the time to make sure I was happy with what was available.

May 1, 2026
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Reply from Hays Travel - Sedgefield

Thank you so much for this very kind review, It was my pleasure to arrange this special celebratory trip for you both. Hope you have a great time. Best Wishes Julie Ann :)

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. JulieAnn booked me exactly what I was looking.

April 23, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your kind review, I hope you and your sister have a great time enjoying the delights of the real Espana. Cheers Julie Ann :)

Rated 5 out of 5 stars

It is always a pleasure booking with…

It is always a pleasure booking with Julie Ann and her team in Sedgefield. They are so friendly, efficient and knowledgeable, we always get really good service.
Thank you

April 29, 2026
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Reply from Hays Travel - Sedgefield

Thank you so much for your very kind review, It is always a pleasure arranging your cruises. I am sure this one will be as amazing as all the others. Cheers Julie Ann :)

Rated 5 out of 5 stars

Great service as always from Hays in…

Great service as always from Hays in Sedgefield.
Special thanks to Leonni for her help with our holiday booking.

April 25, 2026
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Reply from Hays Travel - Sedgefield

Thank you so much for your kind words Peter :)

We hope you have an amazing holiday!

We cant wait to here all about it when you are back :)

Best Wishes
Leonni

Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish, rang Hays Travel Sedgefield and spoke to Julie-Ann who provided an amazing service, always strives to provide the best deal, extremely friendly, professional and very knowledgeable.

April 21, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your very kind review, Hope you have an amazing holiday making lots of fab family memories. Cheers Julie Ann :)

Rated 5 out of 5 stars

Julie was very professional and polite

Julie was very professional and polite. We never felt rushed into anything and the booking was exactly what we asked for. First class.

April 19, 2026
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Reply from Hays Travel - Sedgefield

Thanks for your review. It was my pleasure to get you booked up for your holiday and finding it at a better price was the perfect result. Enjoy your well deserved break. Thanks Julie :)

Rated 5 out of 5 stars

Great service

I was served by Leoni who was really friendly and helpful with a search for my first solo holiday. We looked at a range of locations, dates and board basis, then found one I really liked. The booking process was simple and straightforward. I can’t speak highly enough of the service I received.

April 14, 2026
Rated 5 out of 5 stars

Always helpful welcoming staff and…

Always helpful welcoming staff and friendly faces.

April 14, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your very kind review, hope you enjoy your first family holiday with your grand daughter
and make lots of treasured memories. Cheers Julie Ann :)

Rated 5 out of 5 stars

the staff were very knowledgeable about…

the staff were very knowledgeable about holidays and talked us through different options before we decided what we wanted and we were not pushed into getting a holiday that we did not want.

April 5, 2026
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Reply from Hays Travel - Sedgefield

Thanks for your review. It was my pleasure helping you pick the exact holiday for you. I enjoyed that little walk down memory lane we had while you were here. Enjoy your break, Julie :)

Rated 5 out of 5 stars

We booked our family holiday @ Hays…

We booked our family holiday @ Hays travel Sedgefield. We managed to get fixed up with a holiday to Rhodes, which was our first choice. Everything was easy. They found us everything we wanted, from the room type to the ideal location. I would recommend, very friendly and helpful. Great service.

April 5, 2026
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Reply from Hays Travel - Sedgefield

Thanks for your feedback. It was a pleasure helping you get your holiday sorted. Enjoy the beach view, Julie :)

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