Hays Travel is our go to agent as we can always rely on a fantastic service from start to finish. All of the staff are friendly, helpful and knowledgeable, with everything arranged perfectly. Nothing... See more
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Very friendly and helpful staff. We were looked after by Katie who normally works at the Darlington branch. She answered our questions and made the booking process very easy. We can thoroughly recomme... See more
Always excellent service.Juileanne never fails. Also a lovely lady on Foreign Exchange yesterday,her name began with J, very very helpful. Wouldn't use any other. FANTASTIC
Company replied
I had been trying for some time to book a holiday house in the uk with some tricky criteria and was struggling. I called in to the Sedgefield branch and Julie-Ann took up the challenge and achieved wh... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Front Street, TS21 3AT, Sedgefield, United Kingdom
- 01740 622411
4.9
Excellent
572 reviews
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Reply from Hays Travel - Sedgefield
Thank you for the review, I am sure the three of you are gong to have some fun ! Cheers Julie Ann :)
Julie Ann who dealt with our holiday…
Julie Ann who dealt with our holiday was very patient and took time to explain fully what was included . Would definitely recommend
March 1, 2026
Reply from Hays Travel - Sedgefield
Thank you so much for your kind review, I hope you both enjoy the amazing tour you booked
Enjoy Cheers Julie Ann :)
Julieanne is an absolute star
Julieanne is an absolute star! Very helpful and thorough. She provides information and options. Really cannot fault her. Big thank you to a very professional but approachable lady!
February 25, 2026
Reply from Hays Travel - Sedgefield
Thank you for this wonderful review, Im sure you will have a great cruise and enjoy some superb family time together. Cheers Julie Ann :)
Great customer service.
Julie Ann's knowledge and experience helped us greatly in selecting the best way for us to book a holiday in Japan. Great customer service
February 21, 2026
Reply from Hays Travel - Sedgefield
Thank you for your kind review, It was my pleasure to assist you in finding the perfect tour to enable you to enjoy Japan on your special occasion . Cheers Julie Ann :)
Very good service from Julie Anne as…
Very good service from Julie Anne as usual, booked most our holidays from Hayes and always be great
February 17, 2026
Reply from Hays Travel - Sedgefield
Thank you for the very kind review, hope you have a great time. Cheers Julie Ann :)
Really friendly staff member who was…
Really friendly staff member who was absolutely determined to find the perfect hotel in Venice for me and my daughter.
February 15, 2026
Reply from Hays Travel - Sedgefield
Thank you for this wonderful review, Hope you have an amazing time celebrating your birthday in such an amazing city. Cheers Julie Ann :)
The stuff were very friendly and…
The stuff were very friendly and nothing was a bother to them, never felt rushed I will certainly book again at hays travel Sedgefield again and recommend then to friends and family
February 3, 2026
Reply from Hays Travel - Sedgefield
Thank you for your very kind review, Hope you enjoy your trip and thank you for the recommendations
Cheers Julie Ann :)
Excellent service
Excellent service from start to finish. Very informative about the holiday and very friendly
February 15, 2026
Reply from Hays Travel - Sedgefield
Thanks for your review. Enjoy your break away. Hopefully theres more of these to come. Julie :)
Reply from Hays Travel - Sedgefield
Thank you for your kind review, hope you enjoy your visit to what is quickly becoming your second home :) Cheers Julie Ann :)
Hays travel agent
Staff are very very friendly and knowledgeable about booking holidays, they listen to what you want and take that on board personalizing it to your requirements.
I never have any issues and will always go to Hays to book my package holiday.
Great company, great staff.
February 8, 2026
Reply from Hays Travel - Sedgefield
Thank you for your kind review, Hope you enjoy this visit even more if that's possible than your last one.
Cheers Julie Ann :)
Thank you - a successful holiday booking
Thank you - successful holiday booking. Julie Ann took the time to understand what we were looking for in our holiday and pulled out all the stops to help us achieve everything. She explained everything prior to making the booking on our behalf. Thank you
February 7, 2026
Reply from Hays Travel - Sedgefield
Thank you for this wonderful review, I hope you have the most amazing time on this rather exciting cruise... What a way to celebrate your birthday. Enjoy !! Cheers Julie Ann :)
Friendly
Staff were very friendly and helpful making the booking process very simple
February 8, 2026
Reply from Hays Travel - Sedgefield
Thanks for your review. We look forward to making the process just as easy in the future. Thanks Julie :)
Greek holiday booking
It was the first time we had booked our holiday through a travel agent for many years. The staff at the Sedgefield Branch were friendly, knowledgeable and helpful. Also, they price matched the quotation on the tour operator's website.
January 24, 2026
Reply from Hays Travel - Sedgefield
Thank you for your kind words, Delighted you were pleased with our service. Hope you enjoy your trip. Cheers Julie Ann :)
Lake Garda holiday booked!
Julie Ann was very efficient and informative. She enabled me to book a family holiday at a good price. She made the process effortless and stress free. Julie P has also been very helpful helping us to narrow down our search for what we wanted. Thank you
February 2, 2026
Reply from Hays Travel - Sedgefield
Thank you for your review. It was our pleasure helping you book your holiday. See you again soon. Thanks Julie P :)
Helen was great
Helen was great, listened to my preferences and found a great option and price matched the internet 👌🏼
January 31, 2026
Reply from Hays Travel - Sedgefield
Thank you for this kind review, Hope you enjoy your break away. Cheers Helen :)
Excellent advice and efficient booking…
Excellent advice and efficient booking of our holiday
January 22, 2026
Reply from Hays Travel - Sedgefield
Thank you for your kind review, Hope you have a great trip. Cheers Julie P
Great service - very happy
Julie Ann was knowledgable, friendly and helpful. She has helped us book our first cruise and could give us tips and information to make the trip work for us.
January 21, 2026
Reply from Hays Travel - Sedgefield
Thank you so much for this kind review, It was may pleasure. I am sure you all will have the most amazing time both onboard and exploring. Cheers Julie Ann :)
Reply from Hays Travel - Sedgefield
Hi Evie, thanks for your review. It was good to meet you on Saturday and book your family holiday!Hope you have a fantastic time, Helen
Reply from Hays Travel - Sedgefield
Thanks for your review. I'm delighted to hear you're happy with the service we offered to you. Enjoy your break away. Thanks Julie :)
Always helpful and patience to two…
Always helpful and patience to two older people, especially with the Internet side of booking.
January 17, 2026
Reply from Hays Travel - Sedgefield
Thanks for your review. As always it was a pleasure to help you book your next adventure. Thanks Julie :)
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