Always an excellent service at Sedgefield Hays from JulieAnn and team. She knows the type of holidays I like and always delivers. Booking was quick. Staff as helpful and pleasant as always. Great serv... See more
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Hays Travel is our go to agent as we can always rely on a fantastic service from start to finish. All of the staff are friendly, helpful and knowledgeable, with everything arranged perfectly. Nothing... See more
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Very friendly and helpful staff. We were looked after by Katie who normally works at the Darlington branch. She answered our questions and made the booking process very easy. We can thoroughly recomme... See more
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Always excellent service.Juileanne never fails. Also a lovely lady on Foreign Exchange yesterday,her name began with J, very very helpful. Wouldn't use any other. FANTASTIC
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Front Street, TS21 3AT, Sedgefield, United Kingdom
- 01740 622411
4.9
Excellent
573 reviews
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Always helpful and patience to two…
Always helpful and patience to two older people, especially with the Internet side of booking.
January 17, 2026
Reply from Hays Travel - Sedgefield
Thanks for your review. As always it was a pleasure to help you book your next adventure. Thanks Julie :)
Excellent Service.
Excellent Service.
Yesterday my sister and I booked our holiday at Hays in Sedgefield.
Greeted by very friendly and professional staff, we booked our holiday hassle free. So much better than booking online.
Will be more than happy to go back and to book our next holiday.
January 19, 2026
Reply from Hays Travel - Sedgefield
Thanks for your review. It was a pleasure helping you with your holiday. Have a fab time. Thanks Julie :)
Reply from Hays Travel - Sedgefield
Thanks for your review. I hope you have an amazing time, Helen
As usual they were exceptionally…
As usual they were exceptionally helpful. I had certain criteria I needed for my winter holiday. The resort I suggested didn't fit the bill. However with their knowledge of visiting various locations an excellent suggestion was made and now I'm really looking forward to my holiday.
January 17, 2026
Reply from Hays Travel - Sedgefield
Thanks for your review. I enjoyed booking this one with you and learning about your hobbies too. Have a fantastic time. Julie :)
10 out of ten
10 out of ten. Julie P helped us every way she could nothing was to much trouble.
January 17, 2026
Reply from Hays Travel - Sedgefield
Thank you for your review. It was nice to see you again and help you with your plans for this year. Julie :)
Always get me the best deal if possible
Nice friendly staff all ways have a smile when you walk in
January 18, 2026
Reply from Hays Travel - Sedgefield
Thank you for your review. As ever it was a pleasure helping you with your trip back to your second home. Julie :)
Excellent
Excellent. Covered lots of options. The staff in Sedgefield know us and can always point us in the right direction
January 18, 2026
Reply from Hays Travel - Sedgefield
Thank you for this very kind review, Its a pleasure to help you arrange your holidays. This one looks particularly exciting. Hope you have an amazing time in India Cheers Julie Ann :)
Excellent service the manager at…
Excellent service the manager at sedgefield Julie Ann and her staff are all brilliant and make booking a holiday so easy
January 4, 2026
Reply from Hays Travel - Sedgefield
Thank you for your lovely review, it was a pleasure arranging your cruise to join up with your friends. I hope you have a superb time ! and make the most of that fabulous cabin .. Cheers Julie Ann
Reply from Hays Travel - Sedgefield
Thank you for taking the time to leave a review. I hope you enjoy your well earned break. See you soon for the next one, Julie
They are brilliant know what you want…
They are brilliant know what you want for a family holiday they spend alot of time to get the best deal for you wouldn't go anywhere else lovely friendly staf
January 7, 2026
Reply from Hays Travel - Sedgefield
Thanks for your lovely review. Its always a pleasure helping you find the best deal for your family. Hope you all enjoy this one. Thanks Julie :)
Vary good at getting a good deal for me…
Vary good at getting a good deal for me and so helpful thank you.
December 31, 2025
Reply from Hays Travel - Sedgefield
Thanks for your kind comment. I'm sure you will have an amazing holiday. Thanks Julie :)
Leigh was amazing advised what i wanted…
Leigh was amazing advised what i wanted what kind of price i was looking at and straight away she came back with few options picked the best one and she sorted it out to the last detail highly recommend she is fantastic Thankyou so much
January 3, 2026
Reply from Hays Travel - Sedgefield
Thank you so much for your wonderful comments Marion, I am so glad we managed to get you your family holiday booked and I am sure the children will be so excited! We hope you have the best time :) Thanks Leah x
Reply from Hays Travel - Sedgefield
Thank you for your kind review, it was a pleasure organising you and your son's summer holidays for this year, I am sure it will be lots of fun.. Enjoy Julie Ann :)
Comprehensive Service and Advice
Comprehensive Service and Advice
Julie Ann gave us a comprehensive service and advised us of useful options relating to our holiday.
November 30, 2025
Reply from Hays Travel - Sedgefield
Thank you taking the time to leave a review, hope you have a great holiday, and thank you for your regular custom. Cheers Julie Ann :)
Our travel agent provided a great…
Our travel agent provided a great service and helpful suggestions in regards to the best offer and location for our group holiday, suggesting options that are applicable for each person. She also provided a smooth and easy to understand process
December 2, 2025
Reply from Hays Travel - Sedgefield
Thanks for your kind words. It was my pleasure to help you all find a holiday that allowed for relaxing and lots to do at the same time. Have a great holiday, Julie :)
Above and beyond
The manageress Julieann searched tirelessly to find a cruise that suited our every need and nothing was a problem,even doing a re-search for us after we seemed to have exhausted every option.
Really friendly staff and a great team to deal with.
I am a wheelchair user and even though the shop is not exactly accessible,julieann and her team overcome this.
Thankyou again xxxx very very hapyy xxxx
November 27, 2025
Reply from Hays Travel - Sedgefield
Thank you for this very kind review, I am so delighted and excited for you going on your first cruise. I'm sure you will have a a great time. It was my pleasure to assist you in every way we could. Cheers Julie Ann
Excellent team
Excellent experience, really friendly team who went above and beyond to find me the best price, provide recommendations and make the booking experience super easy!
November 22, 2025
Reply from Hays Travel - Sedgefield
Thank you Hannah for your lovely comments! It was lovely speaking with you and finding you the most perfect holiday! I hope your partner enjoys his surprise and I'm sure you will both have the best time and I can't wait to hear about it! :) Thanks Leah
Leah was so helpful in getting everything right
Leah was so helpful in getting what we wanted right. She went above and beyond to ensure we have a trip of a lifetime booked with everything we wanted to include. She gave us options, discussed the pros and cons with us and adjusted it until everything was right and we were happy to book. She was an absolute star and we would definitely use Hays again.
November 12, 2025
Reply from Hays Travel - Sedgefield
Thank you so much for your wonderful feedback Ann, it was an absolute pleasure booking this amazing holiday for you both! I'm so glad we got the full itinerary you were wanting and I can't wait to hear all about it! Hope to see you soon! Thanks Leah :)
Holiday booking
We dealt with Helen who was very helpful, efficient and very professional in her dealings with us. She understood our requirements and met them accordingly. A very good customer experience to date. Thank you Helen
November 18, 2025
Reply from Hays Travel - Sedgefield
Thanks for your kind words. I am pleased that we got your holiday booked for you. Heres to many more being booked! Helen
Lovely friendly and helpful staff
Lovely friendly and helpful staff. Nice relaxed environment. Would never go anywhere else.
November 9, 2025
Reply from Hays Travel - Sedgefield
Thanks for your kind words. It was lovely to help you plan your next getaway. Thanks Julie :)
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