Hays Travel is our go to agent as we can always rely on a fantastic service from start to finish. All of the staff are friendly, helpful and knowledgeable, with everything arranged perfectly. Nothing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Hays Travel is our go to agent as we can always rely on a fantastic service from start to finish. All of the staff are friendly, helpful and knowledgeable, with everything arranged perfectly. Nothing... See more
Company replied
Very friendly and helpful staff. We were looked after by Katie who normally works at the Darlington branch. She answered our questions and made the booking process very easy. We can thoroughly recomme... See more
Always excellent service.Juileanne never fails. Also a lovely lady on Foreign Exchange yesterday,her name began with J, very very helpful. Wouldn't use any other. FANTASTIC
Company replied
I had been trying for some time to book a holiday house in the uk with some tricky criteria and was struggling. I called in to the Sedgefield branch and Julie-Ann took up the challenge and achieved wh... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
6 Front Street, TS21 3AT, Sedgefield, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Julie was very professional and polite. We never felt rushed into anything and the booking was exactly what we asked for. First class.

Reply from Hays Travel - Sedgefield
I was served by Leoni who was really friendly and helpful with a search for my first solo holiday. We looked at a range of locations, dates and board basis, then found one I really liked. The booking process was simple and straightforward. I can’t speak highly enough of the service I received.
Always helpful welcoming staff and friendly faces.

Reply from Hays Travel - Sedgefield
the staff were very knowledgeable about holidays and talked us through different options before we decided what we wanted and we were not pushed into getting a holiday that we did not want.

Reply from Hays Travel - Sedgefield
We booked our family holiday @ Hays travel Sedgefield. We managed to get fixed up with a holiday to Rhodes, which was our first choice. Everything was easy. They found us everything we wanted, from the room type to the ideal location. I would recommend, very friendly and helpful. Great service.

Reply from Hays Travel - Sedgefield
Leoni was so helpful and appreciate
her help. She is worth five stars rating for all the help she gave.
Will definitely come back to Hays travel. Thankyou so much

Reply from Hays Travel - Sedgefield
We received the excellent service that we have come to expect after many years dealing with Julie Ann and her staff in Sedgefield. As always, Julie Ann was professional, patient and thorough in helping us choose our next holiday. She has the ability to mix professionalism with a personal touch, humour and friendship. Thank you, as always. Michael and Jackie Keating.

Reply from Hays Travel - Sedgefield
As ever, Julie Ann went above and beyond to craft my perfect tailored holiday—patient, resourceful, and as always with exceptionally knowledgeable; she tried every approach until she got exactly what I wanted, and I’m so grateful

Reply from Hays Travel - Sedgefield
Another brilliant holiday booked by Julie Ann. Her effort to sort exactly what we want and need is beyond expectations. Two holidays in three days arranged without hassle by this lovely lady, she does all she can to meet your needs with friendliness and humour. Thank you again Julie Ann.

Reply from Hays Travel - Sedgefield
As always excellent service from Hays Sedgefield. Thanks Julie P and Julie-Ann

Reply from Hays Travel - Sedgefield
Great! Ours wasn’t a straight forward booking by Cheryl pulled out all the stops to get us booked. Very well done.

Reply from Hays Travel - Sedgefield
We hadn’t been on a holiday abroad for over 10 years and as we wanted a special holiday decided to visit Hays. The staff were friendly and went out of their way to help. We were unsure exactly what we wanted but the staff came up with a plan and after a discussion we now have a holiday that ticks all our boxes to look forward to.

Reply from Hays Travel - Sedgefield
As always Julie was attentive thorough in her search for our holiday ensuring it ticked the boxes .
We were offered a drink from arriving staff were pleasant and friendly from going in couldn’t fault them

Reply from Hays Travel - Sedgefield

Reply from Hays Travel - Sedgefield
Lovely helpful staff who explained everything you needed to know

Reply from Hays Travel - Sedgefield
Found the perfect cruise itinerary and dates for us. Thank you Julie-Ann.

Reply from Hays Travel - Sedgefield
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.