Hays Travel - Sedgefield Reviews 

572
TrustScore 5 out of 5

4.9

6 Front Street, TS21 3AT Sedgefield, GB


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Rated 5 out of 5 stars

Hays Travel is our go to agent as we can always rely on a fantastic service from start to finish. All of the staff are friendly, helpful and knowledgeable, with everything arranged perfectly. Nothing... See more

Company replied

Rated 5 out of 5 stars

Very friendly and helpful staff. We were looked after by Katie who normally works at the Darlington branch. She answered our questions and made the booking process very easy. We can thoroughly recomme... See more

Rated 5 out of 5 stars

Always excellent service.Juileanne never fails. Also a lovely lady on Foreign Exchange yesterday,her name began with J, very very helpful. Wouldn't use any other. FANTASTIC

Company replied

Rated 5 out of 5 stars

I had been trying for some time to book a holiday house in the uk with some tricky criteria and was struggling. I called in to the Sedgefield branch and Julie-Ann took up the challenge and achieved wh... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 6 Front Street, TS21 3AT, Sedgefield, United Kingdom

  • 01740 622411

4.9

Excellent

TrustScore 5 out of 5

572 reviews

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4.9

All reviews

(572)

125,148 reviews in the last 12 months

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Rated 5 out of 5 stars

Julie was very professional and polite

Julie was very professional and polite. We never felt rushed into anything and the booking was exactly what we asked for. First class.

April 19, 2026
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Reply from Hays Travel - Sedgefield

Thanks for your review. It was my pleasure to get you booked up for your holiday and finding it at a better price was the perfect result. Enjoy your well deserved break. Thanks Julie :)

Rated 5 out of 5 stars

Great service

I was served by Leoni who was really friendly and helpful with a search for my first solo holiday. We looked at a range of locations, dates and board basis, then found one I really liked. The booking process was simple and straightforward. I can’t speak highly enough of the service I received.

April 14, 2026
Rated 5 out of 5 stars

Always helpful welcoming staff and…

Always helpful welcoming staff and friendly faces.

April 14, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your very kind review, hope you enjoy your first family holiday with your grand daughter
and make lots of treasured memories. Cheers Julie Ann :)

Rated 5 out of 5 stars

the staff were very knowledgeable about…

the staff were very knowledgeable about holidays and talked us through different options before we decided what we wanted and we were not pushed into getting a holiday that we did not want.

April 5, 2026
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Reply from Hays Travel - Sedgefield

Thanks for your review. It was my pleasure helping you pick the exact holiday for you. I enjoyed that little walk down memory lane we had while you were here. Enjoy your break, Julie :)

Rated 5 out of 5 stars

We booked our family holiday @ Hays…

We booked our family holiday @ Hays travel Sedgefield. We managed to get fixed up with a holiday to Rhodes, which was our first choice. Everything was easy. They found us everything we wanted, from the room type to the ideal location. I would recommend, very friendly and helpful. Great service.

April 5, 2026
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Reply from Hays Travel - Sedgefield

Thanks for your feedback. It was a pleasure helping you get your holiday sorted. Enjoy the beach view, Julie :)

Rated 5 out of 5 stars

Leoni was so helpful and appreciate

Leoni was so helpful and appreciate
her help. She is worth five stars rating for all the help she gave.
Will definitely come back to Hays travel. Thankyou so much

March 29, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your lovely review :)
We hope you have an amazing holiday.
Thank you again for booking with us.

Best Wishes
Leonni :)

Rated 5 out of 5 stars

We received the excellent service that…

We received the excellent service that we have come to expect after many years dealing with Julie Ann and her staff in Sedgefield. As always, Julie Ann was professional, patient and thorough in helping us choose our next holiday. She has the ability to mix professionalism with a personal touch, humour and friendship. Thank you, as always. Michael and Jackie Keating.

March 30, 2026
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Reply from Hays Travel - Sedgefield

Thank you for this amazing review, I really appreciate your kind words and its always a pleasure helping you arrange all your travel to sunnier climes. Hope you enjoy this extended vacay lol :) cheers Julie Ann x

Rated 5 out of 5 stars

Great help and advice

Great help and advice

March 28, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your kind words, It was my pleasure to assist you in booking your first cruise holiday. I am sure you will have a great time Cheers Julie Ann :)

Rated 5 out of 5 stars

Outstanding Customer Srvice

As ever, Julie Ann went above and beyond to craft my perfect tailored holiday—patient, resourceful, and as always with exceptionally knowledgeable; she tried every approach until she got exactly what I wanted, and I’m so grateful

March 26, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your wonderful review, Its always a pleasure to help you with all your holiday ideas. I am sure you will have a great time... Enjoy
Julie Ann :)

Rated 5 out of 5 stars

Holiday booking

Another brilliant holiday booked by Julie Ann. Her effort to sort exactly what we want and need is beyond expectations. Two holidays in three days arranged without hassle by this lovely lady, she does all she can to meet your needs with friendliness and humour. Thank you again Julie Ann.

March 20, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your wonderful review, its always a pleasure to help get your travels arranged for you included booking the Julie Price Suite lol :) enjoy Julie Ann

Rated 5 out of 5 stars

Great

Great! Ours wasn’t a straight forward booking by Cheryl pulled out all the stops to get us booked. Very well done.

March 19, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your kind comments, I am delighted we were able to get you all sorted yesterday, I am sure you will all have a superb time. Cheers Cheryl :)

Rated 5 out of 5 stars

Our special holiday

We hadn’t been on a holiday abroad for over 10 years and as we wanted a special holiday decided to visit Hays. The staff were friendly and went out of their way to help. We were unsure exactly what we wanted but the staff came up with a plan and after a discussion we now have a holiday that ticks all our boxes to look forward to.

March 12, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your lovely review, it was my pleasure to help you, I am sure it will all be an amazing experience for you both. Cheers Julie Ann :)

Rated 5 out of 5 stars

Very helpful

March 17, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your review, Hope you enjoy your break away . Cheers Julie Ann :)

Rated 4 out of 5 stars

Summer holiday …

As always Julie was attentive thorough in her search for our holiday ensuring it ticked the boxes .
We were offered a drink from arriving staff were pleasant and friendly from going in couldn’t fault them

March 1, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your very kind review, Hope you enjoy all that glorious sunshine and rest. Cheers Julie Ann :)

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff, very helpful and met our needs

February 27, 2026
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Reply from Hays Travel - Sedgefield

Thank you for your kind review, It was our pleasure to get you booked for your special occasion
Hope you enjoy it Cheers Julie Ann & Julie

Rated 5 out of 5 stars

Lovely helpful staff who explained…

Lovely helpful staff who explained everything you needed to know

March 7, 2026
Hays Travel - Sedgefield logo

Reply from Hays Travel - Sedgefield

Thanks for your kind words. It was a pleasure helping you get booked for your well deserved break in the sun. Thanks Julie P

Rated 5 out of 5 stars

Found the perfect cruise itinerary and…

Found the perfect cruise itinerary and dates for us. Thank you Julie-Ann.

February 12, 2026
Hays Travel - Sedgefield logo

Reply from Hays Travel - Sedgefield

Thank you for the lovely review, It was my pleasure to assist you in booking your family cruise. I am sure you will have a fabulous time. Cheers Julie Ann :)

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