We went for advice regarding a first cruise. Gemma was exceptional. She listened, then explained her thoughts and gave her professional advice. All sorted. We booked exactly what we wanted based on he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We went for advice regarding a first cruise. Gemma was exceptional. She listened, then explained her thoughts and gave her professional advice. All sorted. We booked exactly what we wanted based on he... See more
Company replied
Gemma was great and found us a great deal on our first cruise.We have never done a cruise before so it was all new to us and her expertise was brilliant at getting a holiday that suited our needs. We... See more
Company replied
We have just had a fabulous holiday in Majorca , Angeline Hall from Hays Travel Selby arranged everything from the hotel the night before and the car parking to the flight with pre booked seats and... See more
Company replied
This was our first coach holiday and it was great from start to finish,the ladies at hays travel in Selby were lovely and so friendly and helpful.When we arrived at our destination Blackpool it was he... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 2 Market Cross, YO8 4JS, Selby, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Hays Travel - Selby
Very helpful professional staff at the selby shop.

Reply from Hays Travel - Selby
Angie was the fantastic lady who sorted our up coming holiday to every detail couldn't of asked for any more

Reply from Hays Travel - Selby
Excellent customer service with Gemma at Selby branch!

Reply from Hays Travel - Selby
We went for advice regarding a first cruise. Gemma was exceptional. She listened, then explained her thoughts and gave her professional advice. All sorted. We booked exactly what we wanted based on her experience. We left happy that the job was completed. Gemma is totally professional and clearly customer orientated. Highly recommended.

Reply from Hays Travel - Selby
The staff are always helpful and provide an informed serbice

Reply from Hays Travel - Selby
I can't recommend Hays Travel in Selby highly enough! From the moment we walked in, the service was outstanding. A huge thank you to Jensen, who went above and beyond to make sure every detail of our holiday was perfect.
Jensen was incredibly knowledgeable, patient, and genuinely listened to what we were looking for. He took the time to explain all of our options, offered helpful advice without any pressure, and found us an amazing holiday at a fantastic price. Thanks to his expertise, we're now looking forward to staying at the Titanic Deluxe Lara in Lara, and we genuinely can't wait for our holiday!
Nothing was too much trouble, and his friendly, professional approach made the whole booking experience completely stress-free. It's rare to receive customer service of this standard these days, but Jensen is a real credit to Hays Travel.
If you're thinking about booking a holiday, I would wholeheartedly recommend visiting the Selby branch and asking for Jensen. We'll definitely be booking with him again!
Thank you, Jensen, for making the whole experience so enjoyable—we're counting down the days until we arrive at the Titanic Deluxe Lara!

Reply from Hays Travel - Selby
I was dealt with by Lisa very professionally, explaining every aspect of my booking thoroughly giving me great confidence.

Reply from Hays Travel - Selby

Reply from Hays Travel - Selby
The lady who dealt with us was very helpful and knowledgeable and dealt with us perfectly 👌

Reply from Hays Travel - Selby
Gemma was great and found us a great deal on our first cruise.We have never done a cruise before so it was all new to us and her expertise was brilliant at getting a holiday that suited our needs.
We never felt rushed and were given lots of options and went away looking forward to our forth coming holiday thanks to Gemma

Reply from Hays Travel - Selby
Angie in the Selby branch went above and beyond to get the holiday we wanted.
Absolutely brilliant and we are delighted

Reply from Hays Travel - Selby
Was very helpfull finding the holiday i needed

Reply from Hays Travel - Selby
Gemma in the Selby branch is amazing takes her time patient goes above and beyond. Looking for the best deals and accommodation.

Reply from Hays Travel - Selby
We have just had a fabulous holiday in Majorca , Angeline Hall from Hays Travel Selby arranged everything from the hotel the night before and the car parking to the flight with pre booked seats and right down to out private transfer to the hotel . The Hotel in Santa Ponsa was brilliant!
Everything ran as smooth as a drum and we would definitely recommend and book again with Hays Travel Selby , Jet 2 and Angeline Hall our travel agent of course .
Just faultless Thanku so much xxx

Reply from Hays Travel - Selby
This was our first coach holiday and it was great from start to finish,the ladies at hays travel in Selby were lovely and so friendly and helpful.When we arrived at our destination Blackpool it was heaven and so perfect, the staff at the hotel were friendly and attentive the waiting staff were great when it came to meal times and the evening entertainment had everyone in stitches with laughter it was a great atmosphere.We got a great room with a sea view what we asked for,we enjoyed it so much we have booked to go again in October for the lights. Thank you so much for a great experience and don't change anything its just perfect as it is

Reply from Hays Travel - Selby
The assistant was extremely helpful with finding what I was looking for

Reply from Hays Travel - Selby
Great staff, always helpful. Hollie listened carefully to what we wanted and went out of her way to adjust our booking to our requirements

Reply from Hays Travel - Selby
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.