Hays Travel - Selby Reviews 

777
TrustScore 5 out of 5

4.9

Unit 2 Market Cross, YO8 4JS Selby, GB


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Rated 5 out of 5 stars

Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more

Company replied

Rated 5 out of 5 stars

We went for advice regarding a first cruise. Gemma was exceptional. She listened, then explained her thoughts and gave her professional advice. All sorted. We booked exactly what we wanted based on he... See more

Company replied

Rated 5 out of 5 stars

Gemma was great and found us a great deal on our first cruise.We have never done a cruise before so it was all new to us and her expertise was brilliant at getting a holiday that suited our needs. We... See more

Company replied

Rated 5 out of 5 stars

We have just had a fabulous holiday in Majorca , Angeline Hall from Hays Travel Selby arranged everything from the hotel the night before and the car parking to the flight with pre booked seats and... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 2 Market Cross, YO8 4JS, Selby, United Kingdom

  • 01757 808031

4.9

Excellent

TrustScore 5 out of 5

777 reviews

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4.9

All reviews

(777)

125,952 reviews in the last 12 months

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Rated 5 out of 5 stars

All the staff in hays helped us pick…

All the staff in hays helped us pick our holiday we are so pleased with the help they have given us they had great knowledge of lots of places to look at would recommend looking forward to to the next holiday we book with them

May 9, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

John Allison,

We're so pleased we could assist you in choosing your holiday. It's great to hear that our team's knowledge was helpful. We appreciate your recommendation and look forward to helping you with your next booking!

Kind Regards
Hays Travel Selby

Rated 5 out of 5 stars

All the staff in Hays Travel Selby are…

All the staff in Hays Travel Selby are brilliant. Nothing is too much trouble for them - so helpful and knowledgeable. They are the best !!! Shirley Willis
.

May 1, 2026
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Reply from Hays Travel - Selby

We are so glad to hear our Selby team are always pleasant and helpful. We hope you have a great holiday!

Rated 5 out of 5 stars

Very friendly and hassle free

Very friendly and approachable staff who listen to exactly what you want. I usually book everything independently, but using Hays took all the hassle away and the options I was given were precisely in line with my wishes. There were additional extras built in to the price, such as car hire, which made the options even better.

April 30, 2026
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Reply from Hays Travel - Selby

Rod,

We appreciate you taking the time to share your experience. We're so glad to hear that our team provided options aligned with your wishes and removed the hassle from planning.

Kind Regards
Hays Travel Selby

Rated 4 out of 5 stars

Actually we booked on a P&O cruise ship…

Actually we booked on a P&O cruise ship but the booking has been passed to Hays Travel Selby. However we have always been happy with the friendly service at the shop.

👍👍👍

May 6, 2026
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Reply from Hays Travel - Selby

Traveller,

We're happy to hear that you've consistently experienced friendly service at our shop. We appreciate you sharing your positive feedback regarding your booking.

Kind Regards
Hays Travel Selby

Rated 5 out of 5 stars

Always good service

Always good service. We could book straight with Jet 2 but prefer to do holidays with in a shop. Quality service always

April 28, 2026
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Reply from Hays Travel - Selby

Thank you for this lovely review! We hope you have a lovely holiday.

Rated 5 out of 5 stars

All staff at Hays traval in Selby are…

All staff at Hays traval in Selby are always very pleasant and useful.Use them every time we book a holiday

May 4, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Margaret Danby,

We appreciate you choosing us every time you book a holiday. We're so happy to hear that our Selby team is always pleasant and helpful!

Kind Regards
Hays Travel Selby

Rated 5 out of 5 stars

Very professional and attentive …

Very professional and attentive patience of a saint as we kept changing our minds and the options we got where amazing thank u for choosing our perfect holiday again Dave and Julie Masterson

April 26, 2026
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Reply from Hays Travel - Selby

David Masterson,

We appreciate your kind words! We're so happy we could find you the perfect holiday again, even with all the changes. Thank you for your review!

Kind Regards
Hays Travel Selby

Rated 5 out of 5 stars

We was totally satisfied with Hays…

We was totally satisfied with Hays travel we was there a good hour finding what we wanted . With spending a lot of money we wanted it to be just right for my husbands 60 th birthday

April 5, 2026
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Reply from Hays Travel - Selby

We're delighted we could assist in planning such a special occasion. It's great to know we could dedicate the time needed to ensure your satisfaction. Thank you!

Rated 5 out of 5 stars

Easy to book with Kara

Easy to book with Kara. Very friendly, helpful, professional,knowledgeable.
Thankyou

April 26, 2026
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Reply from Hays Travel - Selby

We appreciate you taking the time to leave this lovely review. We hope you have a great holiday!

Rated 5 out of 5 stars

Friendly and informative

Friendly, informative and lovely welcome to branch in SELBY. Served by Hollie - Mae who was pleasant and very professional a credit to Hays Travel.

April 9, 2026
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Reply from Hays Travel - Selby

Thank you for taking the time to leave this lovely review!

Rated 5 out of 5 stars

I’ve been trying to book a holiday to…

I’ve been trying to book a holiday to Canada, Angie went above and beyond trying to get good deals etc . Then on her day off Gemma took over with a little help from Angie at home too . Customer service outstanding, very polite highly recommend Hays Travel Selby

April 16, 2026
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Reply from Hays Travel - Selby

Thank you for sharing your experience with us. We are so glad that out staff were able to give you a great booking experience.

Rated 5 out of 5 stars

Prague

The people we dealt with in store were so knowledgeable and helpful and their patience and kindness whilst we went through many holiday options was great! 👍

April 8, 2026
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Reply from Hays Travel - Selby

Thank you for your positive review :)

Rated 5 out of 5 stars

It was so easy to make the booking and…

It was so easy to make the booking and my assistant Hollie-Mae was very helpful

April 10, 2026
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Reply from Hays Travel - Selby

We appreciate you taking the time to leave us this lovely review! We hope you have a great holiday.

Rated 5 out of 5 stars

Excellent and knowledgeable staff

Excellent and knowledgeable staff, Angie was fantastic,Patient and very accommodating to our needs and requests. Our go to place

April 2, 2026
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Reply from Hays Travel - Selby

We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that our staff was able to provide you with excellent service.

Rated 5 out of 5 stars

Hollie the staff member went out of her…

Hollie the staff member went out of her way to facilitate us. V.involved booking a wheelchair and accessible room.

April 8, 2026
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Reply from Hays Travel - Selby

Thank you for your review! We hope you have a great holiday.

Rated 5 out of 5 stars

Help full friendly staff.Made booking…

Help full friendly staff.Made booking easy great service

April 1, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

We appreciate you sharing your experience with us! We are so happy to hear that our staff made booking easy and provided great service.

Rated 5 out of 5 stars

Welcome smile and helpful throughout my…

Welcome smile and helpful throughout my booking

March 24, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Helen,

We appreciate your kind words! We are glad we could provide a welcoming and helpful booking experience for you.

Kind regards
Hays Travel
Selby

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