Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more
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Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more
Company replied
We went for advice regarding a first cruise. Gemma was exceptional. She listened, then explained her thoughts and gave her professional advice. All sorted. We booked exactly what we wanted based on he... See more
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Gemma was great and found us a great deal on our first cruise.We have never done a cruise before so it was all new to us and her expertise was brilliant at getting a holiday that suited our needs. We... See more
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We have just had a fabulous holiday in Majorca , Angeline Hall from Hays Travel Selby arranged everything from the hotel the night before and the car parking to the flight with pre booked seats and... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 2 Market Cross, YO8 4JS, Selby, United Kingdom
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All the staff in hays helped us pick our holiday we are so pleased with the help they have given us they had great knowledge of lots of places to look at would recommend looking forward to to the next holiday we book with them

Reply from Hays Travel - Selby
All the staff in Hays Travel Selby are brilliant. Nothing is too much trouble for them - so helpful and knowledgeable. They are the best !!! Shirley Willis
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Reply from Hays Travel - Selby
Very friendly and approachable staff who listen to exactly what you want. I usually book everything independently, but using Hays took all the hassle away and the options I was given were precisely in line with my wishes. There were additional extras built in to the price, such as car hire, which made the options even better.

Reply from Hays Travel - Selby
Actually we booked on a P&O cruise ship but the booking has been passed to Hays Travel Selby. However we have always been happy with the friendly service at the shop.
👍👍👍

Reply from Hays Travel - Selby
Always good service. We could book straight with Jet 2 but prefer to do holidays with in a shop. Quality service always

Reply from Hays Travel - Selby
All staff at Hays traval in Selby are always very pleasant and useful.Use them every time we book a holiday

Reply from Hays Travel - Selby
Very professional and attentive patience of a saint as we kept changing our minds and the options we got where amazing thank u for choosing our perfect holiday again Dave and Julie Masterson

Reply from Hays Travel - Selby
We was totally satisfied with Hays travel we was there a good hour finding what we wanted . With spending a lot of money we wanted it to be just right for my husbands 60 th birthday

Reply from Hays Travel - Selby
Easy to book with Kara. Very friendly, helpful, professional,knowledgeable.
Thankyou

Reply from Hays Travel - Selby
Angie dealt with all our requirements efficiently and with a smile.

Reply from Hays Travel - Selby
Friendly, informative and lovely welcome to branch in SELBY. Served by Hollie - Mae who was pleasant and very professional a credit to Hays Travel.

Reply from Hays Travel - Selby
I’ve been trying to book a holiday to Canada, Angie went above and beyond trying to get good deals etc . Then on her day off Gemma took over with a little help from Angie at home too . Customer service outstanding, very polite highly recommend Hays Travel Selby

Reply from Hays Travel - Selby
The people we dealt with in store were so knowledgeable and helpful and their patience and kindness whilst we went through many holiday options was great! 👍

Reply from Hays Travel - Selby
It was so easy to make the booking and my assistant Hollie-Mae was very helpful

Reply from Hays Travel - Selby
Excellent and knowledgeable staff, Angie was fantastic,Patient and very accommodating to our needs and requests. Our go to place

Reply from Hays Travel - Selby
Hollie the staff member went out of her way to facilitate us. V.involved booking a wheelchair and accessible room.

Reply from Hays Travel - Selby
Help full friendly staff.Made booking easy great service

Reply from Hays Travel - Selby
Welcome smile and helpful throughout my booking

Reply from Hays Travel - Selby
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