Hays Travel - Selby Reviews 

778
TrustScore 5 out of 5

4.9

Unit 2 Market Cross, YO8 4JS Selby, GB


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Rated 5 out of 5 stars

Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more

Company replied

Rated 5 out of 5 stars

We went for advice regarding a first cruise. Gemma was exceptional. She listened, then explained her thoughts and gave her professional advice. All sorted. We booked exactly what we wanted based on he... See more

Company replied

Rated 5 out of 5 stars

Gemma was great and found us a great deal on our first cruise.We have never done a cruise before so it was all new to us and her expertise was brilliant at getting a holiday that suited our needs. We... See more

Company replied

Rated 5 out of 5 stars

We have just had a fabulous holiday in Majorca , Angeline Hall from Hays Travel Selby arranged everything from the hotel the night before and the car parking to the flight with pre booked seats and... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 2 Market Cross, YO8 4JS, Selby, United Kingdom

  • 01757 808031

4.9

Excellent

TrustScore 5 out of 5

778 reviews

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4.9

All reviews

(778)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff always friendly and very…

Staff always friendly and very efficient,no query any hassle for them
Very good in finding you the holidays to suit you

March 27, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Sharron,

We appreciate your kind words about our team's friendly and efficient service. We're happy to hear that we can find holidays to suit you without any hassle.

Kind regards
Alison
Hays Travel
Pontefract

Rated 5 out of 5 stars

Amazing!

Absolutely brilliant from start to finish. Ang was so helpful and gave us lots of different ideas. The staff are always so friendly and helpful. We have booked before with them and would book again.

March 25, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Jessica Broadbent,

We're happy to hear that you had such a brilliant experience! It's great to know that our team's friendly service and helpful ideas made your booking so enjoyable. We appreciate your continued trust!

Kind Regards
Hays Travel Selby

Rated 5 out of 5 stars

Smiley greeting as I walked in to the…

Smiley greeting as I walked in to the store. The lady who served me was very helpful and polite.

March 25, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

We are so glad to hear that you received a warm welcome and found our service helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

I have booked with hays for years

I have booked with hays for years, the staff are amazing. They always go above and beyond to find what I’ve asked for

March 22, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

We appreciate your continued bookings with us. We are so happy to hear that our team consistently exceeds your expectations in finding what you need.

Rated 5 out of 5 stars

Couldn't have been easier , great job Hays Selby

Angie was amazing , quoted me for my holiday , competitive with what I had already found .
Helped me with everything, clearly explained, answered all my questions.
Just great service
Quick , easy and completely stress free
Thankyou !

March 22, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

We're so happy to hear that you found our service quick, easy, and stress-free! It's great to know you were pleased with the holiday quote and the assistance you received. Thank you!

Rated 5 out of 5 stars

My first time to book a holiday for…

My first time to book a holiday for just me so was nervous, l walked through the door to be greeted by 3 young ladies all with smiles on there face’s they sorted me out for a holiday. So now can’t wait for my new experience thanks Hays Travel.

March 10, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Thank you for taking the time to leave this lovely review. We hope you have a great holiday!

Rated 5 out of 5 stars

Friendly staff

Friendly staff - efficient service

March 14, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Thank you for this lovely review.

Rated 5 out of 5 stars

Best Travel agents

Best Travel agents! Always so friendly and really helpful. They invest their time to ask questions about what you're looking for in a holiday

March 12, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

we are so glad we found you the perfect holiday .

Rated 5 out of 5 stars

As per usual staff were great they…

As per usual staff were great they always go above and beyond to meet your needs they even put up with my sense of humour and thats a big plus thankyou .

March 10, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Eddie,

We appreciate your kind words! We are so happy to hear that our team consistently exceeds your expectations and that you enjoy your time with us.

selby, Hays Travel

Rated 5 out of 5 stars

Great holiday company …

I can rely on Gemma to have everything in place for us when we travel with Hay’s all the stress is taken out of booking our holiday. For us there is nothing you can improve on. Many thanks Gemma

February 21, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Theresa Gallagher,

We're happy to hear that everything was in place for your travels! Thank you for your kind words; knowing we alleviated the stress of booking your holiday is wonderful.

selby, Hays Travel

Rated 5 out of 5 stars

fantastic service

the staff are excellent

March 4, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Roy Parker,

We appreciate you taking the time to share your positive experience regarding our team's service; we are delighted to hear it.

selby, Hays Travel

Rated 5 out of 5 stars

Very good

Very good, informative, and very helpful.
Dealt with our issues very well.

February 26, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

David Tomlinson,

We appreciate your kind words! We are so glad we could help you and resolve your issues effectively. Thanks for your review.

selby, Hays Travel

Rated 5 out of 5 stars

Hays Travel

I booked my holiday which was relatively easy. Now looking forward to going.

February 25, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Mr Jacques,

We appreciate your feedback and are so glad booking your holiday was easy! We hope you have a fantastic time on your trip.

selby, Hays Travel

Rated 5 out of 5 stars

Staff are very helpful

Staff are very helpful

February 21, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Martin,

We are so happy to hear that our staff were helpful during your visit; we appreciate you taking the time to leave us this lovely review.

selby, Hays Travel

Rated 5 out of 5 stars

Brilliant

We were seen very quickly by a very nice lady called Kara. She was extremely helpful and patient catering to all our needs. We were with her quite a long time deciding what we wanted and even got a drink. All in all perfect.

February 27, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Julie Todd,

Many thanks for sharing your experience. We're happy to hear that the agent was so helpful and patient while assisting you. We appreciate your perfect rating.

selby, Hays Travel

Rated 4 out of 5 stars

Helpful and friendly staff but invoice needs more transparency

Staff were very helpful in sorting our holiday out.
I could have done with a more accurate breakdown of what we were paying for with the package we had as the hotel cost £900 more than if we booked it ourselves. When asked why the big difference the member of staff said that it was ATOL protected. Just seems rather a lot.

February 19, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

We appreciate your feedback and are glad our staff were helpful in organizing your holiday. We'll review how package costs are explained, as we want to ensure clarity. Thank you for bringing this to our attention.

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