Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more
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Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more
Company replied
We went for advice regarding a first cruise. Gemma was exceptional. She listened, then explained her thoughts and gave her professional advice. All sorted. We booked exactly what we wanted based on he... See more
Company replied
Gemma was great and found us a great deal on our first cruise.We have never done a cruise before so it was all new to us and her expertise was brilliant at getting a holiday that suited our needs. We... See more
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We have just had a fabulous holiday in Majorca , Angeline Hall from Hays Travel Selby arranged everything from the hotel the night before and the car parking to the flight with pre booked seats and... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 2 Market Cross, YO8 4JS, Selby, United Kingdom
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Staff always friendly and very efficient,no query any hassle for them
Very good in finding you the holidays to suit you

Reply from Hays Travel - Selby
Absolutely brilliant from start to finish. Ang was so helpful and gave us lots of different ideas. The staff are always so friendly and helpful. We have booked before with them and would book again.

Reply from Hays Travel - Selby
Smiley greeting as I walked in to the store. The lady who served me was very helpful and polite.

Reply from Hays Travel - Selby
I have booked with hays for years, the staff are amazing. They always go above and beyond to find what I’ve asked for

Reply from Hays Travel - Selby
Angie was amazing , quoted me for my holiday , competitive with what I had already found .
Helped me with everything, clearly explained, answered all my questions.
Just great service
Quick , easy and completely stress free
Thankyou !

Reply from Hays Travel - Selby
My first time to book a holiday for just me so was nervous, l walked through the door to be greeted by 3 young ladies all with smiles on there face’s they sorted me out for a holiday. So now can’t wait for my new experience thanks Hays Travel.

Reply from Hays Travel - Selby
Best Travel agents! Always so friendly and really helpful. They invest their time to ask questions about what you're looking for in a holiday

Reply from Hays Travel - Selby
As per usual staff were great they always go above and beyond to meet your needs they even put up with my sense of humour and thats a big plus thankyou .

Reply from Hays Travel - Selby
Great supportive service from Staff
At Selby
Hollie for searching and
Lisa for booking our choice
Will always try there first

Reply from Hays Travel - Selby
I can rely on Gemma to have everything in place for us when we travel with Hay’s all the stress is taken out of booking our holiday. For us there is nothing you can improve on. Many thanks Gemma

Reply from Hays Travel - Selby

Reply from Hays Travel - Selby
I booked my holiday which was relatively easy. Now looking forward to going.

Reply from Hays Travel - Selby
We were seen very quickly by a very nice lady called Kara. She was extremely helpful and patient catering to all our needs. We were with her quite a long time deciding what we wanted and even got a drink. All in all perfect.

Reply from Hays Travel - Selby
Staff were very helpful in sorting our holiday out.
I could have done with a more accurate breakdown of what we were paying for with the package we had as the hotel cost £900 more than if we booked it ourselves. When asked why the big difference the member of staff said that it was ATOL protected. Just seems rather a lot.

Reply from Hays Travel - Selby
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