Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more
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Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more
Company replied
We went for advice regarding a first cruise. Gemma was exceptional. She listened, then explained her thoughts and gave her professional advice. All sorted. We booked exactly what we wanted based on he... See more
Company replied
Gemma was great and found us a great deal on our first cruise.We have never done a cruise before so it was all new to us and her expertise was brilliant at getting a holiday that suited our needs. We... See more
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We have just had a fabulous holiday in Majorca , Angeline Hall from Hays Travel Selby arranged everything from the hotel the night before and the car parking to the flight with pre booked seats and... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 2 Market Cross, YO8 4JS, Selby, United Kingdom
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Our first ever cruise and not enough contact with us was made and we felt abandoned. We were never told that the airport terminal had been changed causing us to walk a very long distance from T1 to T2 at Manchester Airport with luggage and the two of us both being bad on walking plus the fact that they changed our gate twice,altogether a very bad experience

Reply from Hays Travel - Selby
Kara at Hays Travel in Selby was an absolute god send! We went in completely overwhelmed with trying to find holidays and she completely stripped it all back and was so patient with us. Kara made it so easy for us to decide and book an amazing holiday. Massive thank you to Hays Travel Selby!

Reply from Hays Travel - Selby
Friendly staff in the store. Gemma and Kara always go above and beyond to sort me out with a holiday. We are on first name terms. Wouldn’t go anywhere else. I have recommended Hays Travel several times , to family and friends.

Reply from Hays Travel - Selby
Pleasant surroundings, knowledgeable staff, greeted immediately by pleasant staff.

Reply from Hays Travel - Selby
Nothing was too much trouble. It was for a 4 centre holiday. Got us several options and then tailored flights/hotels to our requirements.

Reply from Hays Travel - Selby
The young lad Jenson was good to deal with,sorted out what we wanted quickly and with no fuss.He clearly enjoys what he’s doing and it shows.
Thanks for all.
Anne

Reply from Hays Travel - Selby
Holly was so friendly, helpful & efficient helping us to book our holiday. We already knew where & when we wanted to go so it was relatively easy & didn't take long at all.
All in all a pleasant experience.

Reply from Hays Travel - Selby
Lisa was very friendly and booked our flights as I'm not confident on the computer

Reply from Hays Travel - Selby
The staff were very friendly and welcoming, explained all information and booking clearly. I will definitely book again with them.

Reply from Hays Travel - Selby

Reply from Hays Travel - Selby
The staff are friendly and welcoming,
Found the holidays we wanted.
Explained everything clearly.

Reply from Hays Travel - Selby

Reply from Hays Travel - Selby
We didn’t have to wait at all to be seen to. Hollie was extremely patient and welcoming with us. No pressure to book anything and then when we wanted to change a few things it wasn’t a problem to her. We booked!

Reply from Hays Travel - Selby

Reply from Hays Travel - Selby
Excellent service, staff very friendly and found us the holiday we wanted

Reply from Hays Travel - Selby
The team at Selby were a delight to deal with and made booking our holiday a thoroughly enjoyable experience

Reply from Hays Travel - Selby
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