Hays Travel - Selby Reviews 

778
TrustScore 5 out of 5

4.9

Unit 2 Market Cross, YO8 4JS Selby, GB


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Rated 5 out of 5 stars

Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more

Company replied

Rated 5 out of 5 stars

We went for advice regarding a first cruise. Gemma was exceptional. She listened, then explained her thoughts and gave her professional advice. All sorted. We booked exactly what we wanted based on he... See more

Company replied

Rated 5 out of 5 stars

Gemma was great and found us a great deal on our first cruise.We have never done a cruise before so it was all new to us and her expertise was brilliant at getting a holiday that suited our needs. We... See more

Company replied

Rated 5 out of 5 stars

We have just had a fabulous holiday in Majorca , Angeline Hall from Hays Travel Selby arranged everything from the hotel the night before and the car parking to the flight with pre booked seats and... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 2 Market Cross, YO8 4JS, Selby, United Kingdom

  • 01757 808031

4.9

Excellent

TrustScore 5 out of 5

778 reviews

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4.9

All reviews

(778)

126,307 reviews in the last 12 months

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Rated 3 out of 5 stars

A bad start to the holiday

Our first ever cruise and not enough contact with us was made and we felt abandoned. We were never told that the airport terminal had been changed causing us to walk a very long distance from T1 to T2 at Manchester Airport with luggage and the two of us both being bad on walking plus the fact that they changed our gate twice,altogether a very bad experience

February 6, 2026
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Reply from Hays Travel - Selby

ColinHurst,

We appreciate you sharing your experience. We're sorry to hear about the difficulties you faced with the airport terminal change and gate changes, especially given your mobility issues. We will review our communication process to ensure travelers receive timely and accurate information in the future.

selby, Hays Travel

Rated 5 out of 5 stars

Kara at Hays Travel in Selby was an…

Kara at Hays Travel in Selby was an absolute god send! We went in completely overwhelmed with trying to find holidays and she completely stripped it all back and was so patient with us. Kara made it so easy for us to decide and book an amazing holiday. Massive thank you to Hays Travel Selby!

February 21, 2026
Unprompted review
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Reply from Hays Travel - Selby

Thank you for choosing to book with Hays Travel in Selby and the very kind words and the 5* review. We hope to help with many more in the future. Hays Travel Selby

Rated 5 out of 5 stars

Lovely staff

Friendly staff in the store. Gemma and Kara always go above and beyond to sort me out with a holiday. We are on first name terms. Wouldn’t go anywhere else. I have recommended Hays Travel several times , to family and friends.

February 20, 2026
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Reply from Hays Travel - Selby

This is lovely! thank you so much for your honest words, it is our pleasure to sort your wonderful trips out :)

Rated 5 out of 5 stars

Pleasant surroundings

Pleasant surroundings, knowledgeable staff, greeted immediately by pleasant staff.

February 14, 2026
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Reply from Hays Travel - Selby

Thank you, Lisa will be very happy with your kind words :)

Rated 5 out of 5 stars

Nothing was too much trouble

Nothing was too much trouble. It was for a 4 centre holiday. Got us several options and then tailored flights/hotels to our requirements.

February 12, 2026
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Reply from Hays Travel - Selby

Thank you for your kind review, Happy to help as always :)

Rated 5 out of 5 stars

Fun time booking holidays

The young lad Jenson was good to deal with,sorted out what we wanted quickly and with no fuss.He clearly enjoys what he’s doing and it shows.
Thanks for all.
Anne

February 15, 2026
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Reply from Hays Travel - Selby

Thank you for your kind Review. Always happy to help :)

Rated 5 out of 5 stars

Easy booking.

Holly was so friendly, helpful & efficient helping us to book our holiday. We already knew where & when we wanted to go so it was relatively easy & didn't take long at all.
All in all a pleasant experience.

February 12, 2026
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Reply from Hays Travel - Selby

We are glad you had a great experience in store with our lovely Hollie, she will be pleased she made your booking as easy as possible. Have the best time away! :)

Rated 5 out of 5 stars

Booking flights

Lisa was very friendly and booked our flights as I'm not confident on the computer

February 11, 2026
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Reply from Hays Travel - Selby

Mark and Nina customer,

We're happy to hear that our team made your booking experience easy and pleasant. Thank you for your kind words and for choosing us.

Hays Travel

Rated 5 out of 5 stars

The staff were very friendly and…

The staff were very friendly and welcoming, explained all information and booking clearly. I will definitely book again with them.

February 3, 2026
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Reply from Hays Travel - Selby

Micheal,

We appreciate your kind review. We're so happy to hear that our team made your booking experience clear and welcoming. We look forward to assisting you again.

Hays Travel

Rated 5 out of 5 stars

Top shop

Very friendly, knowledgeable and helpful staff. Would recommend.

February 1, 2026
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Reply from Hays Travel - Selby

Thank you for this review and for the recommendation. From The Selby Team

Rated 5 out of 5 stars

The staff are friendly and welcoming,

The staff are friendly and welcoming,
Found the holidays we wanted.
Explained everything clearly.

January 29, 2026
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Reply from Hays Travel - Selby

Bob22,

We appreciate your kind feedback and are so glad we could find the holidays you wanted and explain everything clearly.

Hays Travel

Rated 5 out of 5 stars

As always quick and efficient

As always quick and efficient

January 29, 2026
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Reply from Hays Travel - Selby

Steve,

We appreciate your continued confidence in our services; it is always a pleasure to assist you with your bookings.

Hays Travel

Rated 5 out of 5 stars

We didn’t have to wait at all to be…

We didn’t have to wait at all to be seen to. Hollie was extremely patient and welcoming with us. No pressure to book anything and then when we wanted to change a few things it wasn’t a problem to her. We booked!

January 27, 2026
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Reply from Hays Travel - Selby

Thank you for this lovely review. We hope you have a fantastic holiday!

Rated 5 out of 5 stars

Lovely staff

Lovely staff, very patient and helpful

January 18, 2026
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Reply from Hays Travel - Selby

Thank you for you kinds words. We hope you have a lovely trip. The Selby team.

Rated 5 out of 5 stars

Very helpful

Smooth, efficient and very informative

January 25, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Thank you for your review, we hope you have a lovely time. The Selby team

Rated 5 out of 5 stars

Excellent service

Excellent service, staff very friendly and found us the holiday we wanted

January 25, 2026
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Reply from Hays Travel - Selby

Happy customer,

We appreciate you taking the time to leave us such a fantastic review! We are so happy we could find you the holiday you wanted with friendly service.

Hays Travel

Rated 5 out of 5 stars

5-Stars for the Selby branch

The team at Selby were a delight to deal with and made booking our holiday a thoroughly enjoyable experience

January 19, 2026
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Reply from Hays Travel - Selby

Thank you so much for your kind review. We hope you have a great time. The Selby Team

Rated 5 out of 5 stars

Great people

Great people. Good advice. Very helpful

January 23, 2026
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Reply from Hays Travel - Selby

Wanda Margaret Stables,

We appreciate you sharing your positive experience, and we're so glad we could be helpful and provide good advice!

Hays Travel

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