Hays Travel - Selby Reviews 

778
TrustScore 5 out of 5

4.9

Unit 2 Market Cross, YO8 4JS Selby, GB


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Rated 5 out of 5 stars

Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more

Company replied

Rated 5 out of 5 stars

We went for advice regarding a first cruise. Gemma was exceptional. She listened, then explained her thoughts and gave her professional advice. All sorted. We booked exactly what we wanted based on he... See more

Company replied

Rated 5 out of 5 stars

Gemma was great and found us a great deal on our first cruise.We have never done a cruise before so it was all new to us and her expertise was brilliant at getting a holiday that suited our needs. We... See more

Company replied

Rated 5 out of 5 stars

We have just had a fabulous holiday in Majorca , Angeline Hall from Hays Travel Selby arranged everything from the hotel the night before and the car parking to the flight with pre booked seats and... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 2 Market Cross, YO8 4JS, Selby, United Kingdom

  • 01757 808031

4.9

Excellent

TrustScore 5 out of 5

778 reviews

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4.9

All reviews

(778)

126,693 reviews in the last 12 months

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Rated 5 out of 5 stars

Angie was brilliant

Angie was brilliant, everything i asked for and more. Came away with a holiday that will be unforgettable. Thankyou

January 22, 2026
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Reply from Hays Travel - Selby

Thank you for this lovely review :) We are glad you had a great experience booking with Ange.

Rated 5 out of 5 stars

Kalamaki bound

As usual, Gemma found us the holiday we wanted from the airport we prefer at flight times we prefer. 1st class service.

January 21, 2026
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Reply from Hays Travel - Selby

Paul,

We're happy to hear that we could find the perfect holiday for you, with your preferred airport and flight times. Thank you for your fantastic feedback!

Hays Travel

Rated 5 out of 5 stars

The members of staff in your selby…

The members of staff in your selby branch are so polite,helpful and knowledgeable on anything related to the holiday

January 20, 2026
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Reply from Hays Travel - Selby

Janette Johnson,

We're happy to hear that our Selby branch team's politeness, helpfulness, and knowledge made your holiday experience so positive. Thank you for your feedback!

Hays Travel

Rated 5 out of 5 stars

Booking a long haul holiday with ease

Everyone that was involved with helping us choose our long haul holiday was absolutely fantastic from communication to even managing to get us a cheaper price then we originally was set out to pay would fully recommend

January 16, 2026
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Reply from Hays Travel - Selby

Thank you for your brilliant review. It was our pleasure to get you the best deal. We hope you have an amazing time. The Selby Team

Rated 5 out of 5 stars

City break - Rome

Jensen arranged our city break in Rome in a most friendly, efficient and informative manner.

January 15, 2026
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Reply from Hays Travel - Selby

Fantastic feedback for Jensen. Thank you!

Rated 5 out of 5 stars

I saw an advertisement on Facebook and…

I saw an advertisement on Facebook and one call to Amy was all it took to sort my booking. Excellent service as always Selby Hays always meet my needs - Thank you!

January 16, 2026
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Reply from Hays Travel - Selby

How lovely, thank you for this review :)

Rated 5 out of 5 stars

Agent was very helpful in finding me a…

Agent was very helpful in finding me a suitable holiday

January 7, 2026
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Reply from Hays Travel - Selby

We appreciate your kind words and are so happy we could assist you in finding a suitable holiday; thank you for the 5-star review!

Rated 5 out of 5 stars

Very helpful lovely staff

Jenson was lovely and really helpful in finding us just what we wanted. He found us better flight times from a different airport with a different airline which we preferred. Overall he found us just what we was looking for and for a really good price too. Thank you Jenson

January 11, 2026
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Reply from Hays Travel - Selby

Thank you so much, this is a fantastic review fr our new apprentice Jensen. We hope you have a great holiday. The Selby Team

Rated 5 out of 5 stars

Angie was brilliant

Angie was brilliant. All you could ever want on customer service

December 31, 2025
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Reply from Hays Travel - Selby

We are so happy to hear that you had such a wonderful customer service experience. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Excellent service went above and beyond…

Excellent service went above and beyond to make sure we got the best deal for our cruise nothing was too much trouble very professional from start to the end

January 11, 2026
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Reply from Hays Travel - Selby

We appreciate you taking the time to leave us such a fantastic review! We are so glad we could provide excellent service and ensure you received the best possible cruise deal.

Rated 5 out of 5 stars

As always we book our holidays through…

As always we book our holidays through Gemma at the Selby office who is most proficient in providing us with exactly what we want.

January 9, 2026
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Reply from Hays Travel - Selby

We are delighted to hear that we consistently provide you with the holidays you desire. Thank you for your wonderful feedback; it means a lot to us.

Rated 5 out of 5 stars

Exceptional service from Angie

I messaged Angie with our requirements and she got back to me with a fantastic offer and even added on a few extras for us. I didn’t even need to leave the house as everything was done by messages and phone calls. Angie was very friendly and very knowledgeable. We’re very pleased with the service we received from her and are very excited about our upcoming holiday!

January 7, 2026
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Reply from Hays Travel - Selby

Thankyou for your kind words, and that Angie found you the perfect holiday, hope you have a fabulous time

Rated 5 out of 5 stars

From start to finish I felt the proces

From start to finish I felt the process was so smooth was able to get exactly what I wanted. Angie was who looked after me what an amazing person she got us all booked nothing was too much we got everything sorted and I felt at ease leave the store knowing everything was done and ready to go.

December 31, 2025
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Reply from Hays Travel - Selby

Thank you so much for your very kind review. We hope you have a fantastic holiday. The Selby Team.

Rated 5 out of 5 stars

Excellent service

Excellent service

January 6, 2026
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Reply from Hays Travel - Selby

Thank you for booking with us again, very much appreciated

Rated 5 out of 5 stars

Good price

Doing well helpful good deal

January 4, 2026
Hays Travel - Selby logo

Reply from Hays Travel - Selby

We're happy to hear that your experience was helpful and a good deal. Thank you for your positive feedback!

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