Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more
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Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more
Company replied
We went for advice regarding a first cruise. Gemma was exceptional. She listened, then explained her thoughts and gave her professional advice. All sorted. We booked exactly what we wanted based on he... See more
Company replied
Gemma was great and found us a great deal on our first cruise.We have never done a cruise before so it was all new to us and her expertise was brilliant at getting a holiday that suited our needs. We... See more
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We have just had a fabulous holiday in Majorca , Angeline Hall from Hays Travel Selby arranged everything from the hotel the night before and the car parking to the flight with pre booked seats and... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 2 Market Cross, YO8 4JS, Selby, United Kingdom
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Angie was brilliant, everything i asked for and more. Came away with a holiday that will be unforgettable. Thankyou

Reply from Hays Travel - Selby
As usual, Gemma found us the holiday we wanted from the airport we prefer at flight times we prefer. 1st class service.

Reply from Hays Travel - Selby
The members of staff in your selby branch are so polite,helpful and knowledgeable on anything related to the holiday

Reply from Hays Travel - Selby
Very friendly helpful staff very informative value for money

Reply from Hays Travel - Selby
Excellent Angle was very good putting our holiday package together. Excellent service

Reply from Hays Travel - Selby
Everyone that was involved with helping us choose our long haul holiday was absolutely fantastic from communication to even managing to get us a cheaper price then we originally was set out to pay would fully recommend

Reply from Hays Travel - Selby
Jensen arranged our city break in Rome in a most friendly, efficient and informative manner.

Reply from Hays Travel - Selby
I saw an advertisement on Facebook and one call to Amy was all it took to sort my booking. Excellent service as always Selby Hays always meet my needs - Thank you!

Reply from Hays Travel - Selby
Agent was very helpful in finding me a suitable holiday

Reply from Hays Travel - Selby
Really helpful assistant took time to help me.

Reply from Hays Travel - Selby
Jenson was lovely and really helpful in finding us just what we wanted. He found us better flight times from a different airport with a different airline which we preferred. Overall he found us just what we was looking for and for a really good price too. Thank you Jenson

Reply from Hays Travel - Selby
Angie was brilliant. All you could ever want on customer service

Reply from Hays Travel - Selby
Excellent service went above and beyond to make sure we got the best deal for our cruise nothing was too much trouble very professional from start to the end

Reply from Hays Travel - Selby
As always we book our holidays through Gemma at the Selby office who is most proficient in providing us with exactly what we want.

Reply from Hays Travel - Selby
I messaged Angie with our requirements and she got back to me with a fantastic offer and even added on a few extras for us. I didn’t even need to leave the house as everything was done by messages and phone calls. Angie was very friendly and very knowledgeable. We’re very pleased with the service we received from her and are very excited about our upcoming holiday!

Reply from Hays Travel - Selby
From start to finish I felt the process was so smooth was able to get exactly what I wanted. Angie was who looked after me what an amazing person she got us all booked nothing was too much we got everything sorted and I felt at ease leave the store knowing everything was done and ready to go.

Reply from Hays Travel - Selby
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