Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more
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Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more
Company replied
We went for advice regarding a first cruise. Gemma was exceptional. She listened, then explained her thoughts and gave her professional advice. All sorted. We booked exactly what we wanted based on he... See more
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Gemma was great and found us a great deal on our first cruise.We have never done a cruise before so it was all new to us and her expertise was brilliant at getting a holiday that suited our needs. We... See more
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We have just had a fabulous holiday in Majorca , Angeline Hall from Hays Travel Selby arranged everything from the hotel the night before and the car parking to the flight with pre booked seats and... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 2 Market Cross, YO8 4JS, Selby, United Kingdom
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Very friendly and helpful staff. There knew just hat I was looking for and got me the best deal and talked me through everything. Perfect.

Reply from Hays Travel - Selby
Our experience at Hays Travel was very positive. Simone was extremely helpful and was very knowledgeable about our options. It is good to visit a company who are willing to go the extra mile to make our holiday arrangements easy.

Reply from Hays Travel - Selby
Great knowledge on travel advisor during booking our holidays.

Reply from Hays Travel - Selby
Excellent service from Simone she kept looking for the right holiday for us till we found what we wanted

Reply from Hays Travel - Selby
Hollie Mae was extremely helpful and made every effort to arrange the trip we wanted. She is a credit and asset to your company.

Reply from Hays Travel - Selby
Angie the member of staff was very helpful and answered all our questions. She also advised that if we need to discuss any other issues regarding our holiday, just to phone or call in.

Reply from Hays Travel - Selby
We were given a first class service and helped us choose a suitable hotel close to the venue we will be attending.

Reply from Hays Travel - Selby
Very friendly and helpful . Got some great advice , thanks 👍👍

Reply from Hays Travel - Selby
One lady was so helpful but one lady was not to buslie

Reply from Hays Travel - Selby
Hays travel really listened to what we were wanting for a family holiday. Its a challenge with our long list, school holidays and not an endless budget! They kept in contact but I didn't feel as though I was being chased. I would use them again. Thank you Jenson for being professional, friendly and approachable.

Reply from Hays Travel - Selby
Excellent young lady who was very knowlegdable about the product. Answered all our questions confidently.

Reply from Hays Travel - Selby
Excellent friendly service from Hollie who sourced the holiday we were looking for at a very good price

Reply from Hays Travel - Selby
Very friendly accommodating staff. Patient which is so important. Bought holiday and if all goes well I will be back to book next one

Reply from Hays Travel - Selby
The service was excellent from start to finish everything was well explained and we booked the holiday that we wanted no problem 😊

Reply from Hays Travel - Selby
Amy was fantastic and helped me with everything I needed. She was very knowledgeable and answered all my questions. She had fantastic interpersonal and listening skills as she found me my ideal holiday all with the correct flight times, temperature, time of year and in budget with a 4star plus hotel!
If you want a fabulous holiday with everything you could ask for, you need to go and see Amy! Can't thank her enough.

Reply from Hays Travel - Selby
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