Hays Travel - Selby Reviews 

778
TrustScore 5 out of 5

4.9

Unit 2 Market Cross, YO8 4JS Selby, GB


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Rated 5 out of 5 stars

Have used Hays Travel twice now. They made the process of booking a recent short break to Milan so quick and easy, saving so much time and effort of trying to choose and book everything separately mys... See more

Company replied

Rated 5 out of 5 stars

We went for advice regarding a first cruise. Gemma was exceptional. She listened, then explained her thoughts and gave her professional advice. All sorted. We booked exactly what we wanted based on he... See more

Company replied

Rated 5 out of 5 stars

Gemma was great and found us a great deal on our first cruise.We have never done a cruise before so it was all new to us and her expertise was brilliant at getting a holiday that suited our needs. We... See more

Company replied

Rated 5 out of 5 stars

We have just had a fabulous holiday in Majorca , Angeline Hall from Hays Travel Selby arranged everything from the hotel the night before and the car parking to the flight with pre booked seats and... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 2 Market Cross, YO8 4JS, Selby, United Kingdom

  • 01757 808031

4.9

Excellent

TrustScore 5 out of 5

778 reviews

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4.9

All reviews

(778)

126,693 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. There knew just hat I was looking for and got me the best deal and talked me through everything. Perfect.

November 1, 2025
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Reply from Hays Travel - Selby

Thank you for this lovely review. We hope you have a lovely holiday :)

Rated 5 out of 5 stars

Our experience at Hays Travel was very…

Our experience at Hays Travel was very positive. Simone was extremely helpful and was very knowledgeable about our options. It is good to visit a company who are willing to go the extra mile to make our holiday arrangements easy.

November 1, 2025
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Thank you for this lovely review. We hope you have the best holiday, see you again soon :)

Rated 5 out of 5 stars

Very polite

Very polite, and effifient.

October 30, 2025
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Reply from Hays Travel - Selby

Thank you for your lovely comments, We hope you have a lovley trip, The Selby hays team

Rated 5 out of 5 stars

Hollie Mae was extremely helpful and…

Hollie Mae was extremely helpful and made every effort to arrange the trip we wanted. She is a credit and asset to your company.

October 16, 2025
Hays Travel - Selby logo

Reply from Hays Travel - Selby

Thank you, For your wonderful review. We are glad you were happy with the service you received. Thank you, Hollie

Rated 5 out of 5 stars

First class service

We were given a first class service and helped us choose a suitable hotel close to the venue we will be attending.

October 11, 2025
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Reply from Hays Travel - Selby

Was lovely to meet you both hope the wedding is lovely

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful . Got some great advice , thanks 👍👍

October 12, 2025
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Reply from Hays Travel - Selby

Thank you for your lovely review, we are glad you were happy with the service you received. Thank you, Hays Selby

Rated 3 out of 5 stars

One lady was so helpful but one lady…

One lady was so helpful but one lady was not to buslie

October 4, 2025
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Reply from Hays Travel - Selby

Thank you for your feedback, we are always listening to what our customers say. I know you have had a discussion with Angie recently. We aim to hit that 5 star next time.

Rated 5 out of 5 stars

Family holiday - a great resource.

Hays travel really listened to what we were wanting for a family holiday. Its a challenge with our long list, school holidays and not an endless budget! They kept in contact but I didn't feel as though I was being chased. I would use them again. Thank you Jenson for being professional, friendly and approachable.

October 4, 2025
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Reply from Hays Travel - Selby

Thank you so much for this lovely review, we hope you have the best time away :)

Rated 5 out of 5 stars

Rhodes Jet 2 Holiday

Excellent young lady who was very knowlegdable about the product. Answered all our questions confidently.

October 1, 2025
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Reply from Hays Travel - Selby

Thank you for your lovely review, it was a total pleaseure to book your holiday. We wish you a great trip. Thank you, Hollie

Rated 5 out of 5 stars

Excellent friendly service from Hollie…

Excellent friendly service from Hollie who sourced the holiday we were looking for at a very good price

September 28, 2025
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Reply from Hays Travel - Selby

Thank you for your review Hollie will be so pleased with the service she gave. Thanks Selby Team

Rated 5 out of 5 stars

Very friendly accommodating staff

Very friendly accommodating staff. Patient which is so important. Bought holiday and if all goes well I will be back to book next one

September 27, 2025
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Reply from Hays Travel - Selby

Thank you for lovely review we are very pleased you were happy with the service you received. have a wonderful trip. Hays Selby

Rated 5 out of 5 stars

The service was excellent from start to…

The service was excellent from start to finish everything was well explained and we booked the holiday that we wanted no problem 😊

September 18, 2025
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Reply from Hays Travel - Selby

We appreciate your feedback. Thank you so much!!

Rated 5 out of 5 stars

Amy was fantastic and helped me with…

Amy was fantastic and helped me with everything I needed. She was very knowledgeable and answered all my questions. She had fantastic interpersonal and listening skills as she found me my ideal holiday all with the correct flight times, temperature, time of year and in budget with a 4star plus hotel!
If you want a fabulous holiday with everything you could ask for, you need to go and see Amy! Can't thank her enough.

September 12, 2025
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Reply from Hays Travel - Selby

How fantastic, thank you for your feedback. Amy will be pleased :)

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