We are going on a girls holiday to Ibiza next year .Ive never been before but George listened to our needs and helped us with locations . He is very knowledgeable and i feel confident it will be a... See more
Company replied
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We are going on a girls holiday to Ibiza next year .Ive never been before but George listened to our needs and helped us with locations . He is very knowledgeable and i feel confident it will be a... See more
Company replied
We booked our holiday to Ibiza with George. He was very knowledgeable, friendly and patient. He gave us accommodation and price options to suit our needs. The booking process was very easy and George... See more
Company replied
We were eager to book a holiday but afraid to take the step and book. The service from Hays in Shaftesbury was brilliant, and left us wondering why we had waited so long to finally get on with it!
Company replied
As always the advice and help we got at Hays, made sure we booked the holiday we wanted. We have never been on a cruise before, so didn't have any idea about what is important. We were given great adv... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
14 High Street, SP7 8JG, Shaftesbury, United Kingdom
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Shelley was really helpful.and friendly and was able to book my flights without any problem.

Reply from Hays Travel - Shaftesbury
Staff were very helpful and efficient with our enquiry and came up with appropriate solutions to our holiday requirements

Reply from Hays Travel - Shaftesbury

Reply from Hays Travel - Shaftesbury
Always happy with the service I receive. Consistently great service.

Reply from Hays Travel - Shaftesbury
Shelley in the Shaftesbury shop is so helpful and really understands what we are looking for, if we aren't sure then she always has suggestion's
Fantastic service, wouldn't go any where else

Reply from Hays Travel - Shaftesbury
We wanted a river cruise, but most were already booked up for this year, but Michaella guided us through finding what looks like being an ideal holiday without fuss.

Reply from Hays Travel - Shaftesbury
Quick efficient service getting details & reservation
Insurance guidance did not know we needed it in Channel Islands

Reply from Hays Travel - Shaftesbury
Very friendly staff who were very efficient and helped us to book our seats on the plane and sort travel insurance

Reply from Hays Travel - Shaftesbury
Mark was very friendly and professional. Didn’t mind that we were a bit unsure of what we wanted. Looked for the best prices for us. Really took his time,to get us the best deal. Would definitely go to him again.

Reply from Hays Travel - Shaftesbury
Really helpful from the outset. Found good accommodation at a good price, all processed and sorted so quickly. Have sorted my own holidays before, so forgot how easy this could be!

Reply from Hays Travel - Shaftesbury
I was looked after by Mr Mark Burke at Hays Shaftesbury, as one says from cradle to grave. I am not a great one for words but I was spoon fed in all aspects of 2 holidays Mark guided me on. Mark covered all the material points in detail and would recap from time to time so that I was au fait with what was going on. All documents were prepared and handed to me and all questions answered to my satisfaction. Felt very comfortable in his hands and got service of note which will draw me back for future trips. All in all a happy customer. John Cook

Reply from Hays Travel - Shaftesbury
The staff are always friendly and very knowledgeable
We always choose Hays Shaftesbury as we know we can rely on the service we receive especially from Shelly and
Michaela

Reply from Hays Travel - Shaftesbury
Great service and friendly helpfull staff will book with them again.

Reply from Hays Travel - Shaftesbury
Helpful, friendly efficient and knowledgeable staff. Who made us feel at ease and important.

Reply from Hays Travel - Shaftesbury
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