Aaliyah made the whole experience so easy! She was incredibly helpful throughout, right down to helping us choose the best seats on the plane. She made everything feel smooth and stress-free. Highly... See more
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Aaliyah was super helpful with our holiday search & booking. Managing all the details and check in for us. A very helpful and friendly experience, made a lot less stress free than doing online.
Company replied
Very friendly professional service helped us book the holiday that we wanted with little fuss helped us choose what suited us as a family no pressure to book what we didn't want. Remember us from prev... See more
Company replied
The person I dealt with was very helpful and considerate. Her name is Aaliyah. She gave me her phone number so that if we were cut off I would not have to start all over again. She didn't make me wai... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, 90/104 High St,, ME12 1UB, Sheerness, United Kingdom
- 01795859510
4.9
Excellent
455 reviews
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Friendly staff and helpful
Friendly staff and helpful. Felt individual as they remembered me from booking a holiday a few years ago. Not all members of staff had been trained to help with my particular request but there was someone who was able to help within the team.
August 24, 2024
Reply from Hays Travel - Sheerness
Hi Helen thank you for your review - Vickie :)
Fantastic experience using a travel agent for first time
Aaliyah in the Sheerness branch was amazing! Very patient with us and our million questions! Quick to respond on email (even if it was just an acknowledgement to say she has seen our email and will get back to us ASAP), knowledgeable, professional and kind! She is a credit to your company!
August 4, 2024
Unprompted review
Reply from Hays Travel - Sheerness
thankyou for taking time to write your lovely review, We hope you enjoyed your holiday :) - Aaliyah
Very helpful and patient.
August 21, 2024
Reply from Hays Travel - Sheerness
Thank you for your review :)
Quick but professional
Felt very comfortable and welcomed ,had a laugh with our travel agent .she knew what we was looking for and it all went through so well and i preferred going to a travel agencyas your get no hidden costs. .
August 20, 2024
Reply from Hays Travel - Sheerness
Hi Thank you for your lovely review :)
Very welcoming and easy to book
Very welcoming and easy to book. Julie was very informative and made the booking simple ")
Thank you!!
August 18, 2024
Reply from Hays Travel - Sheerness
Hi Thank you for your review :)
Girls in office was very helpful find…
Girls in office was very helpful found me a holiday everything I wanted to have a qeeks holiday with my two granddaughters
July 19, 2024
Amazing very helpful
July 22, 2024
Reply from Hays Travel - Sheerness
Thankyou for your lovely review :)
I am an older woman and wasn't quite…
I am an older woman and wasn't quite sure how to book and organise everything. The girls were extremely helpful and helped me with everything.
July 16, 2024
Reply from Hays Travel - Sheerness
Thankyou for your lovely review, We are glad we managed to sort everything if you need any further help let us know :)
Cruise Booking
Professional , knowledgeable, helpful staff who were able to ensure that we booked the cruise most suitable for us. Thank you
July 9, 2024
Reply from Hays Travel - Sheerness
Thank you for your kind words! We're so glad to hear that you had a positive experience booking your cruise with us. We strive to provide our customers with the best possible service and it's wonderful to know that we were able to help you find the perfect cruise for your needs.
Going into hsys to book holiday very friendly and helpful with experienceayhelpfulness and experience.
helpfulness and friendly with experience xx
July 14, 2024
Reply from Hays Travel - Sheerness
We appreciate your kind words and are glad to hear you had a positive experience.
Very helpful assistance nothing to much…
Very helpful assistance nothing to much trouble
July 2, 2024
Reply from Hays Travel - Sheerness
We appreciate your kind words and are glad to hear you found our assistance helpful.
Total service from the start
The welcome when I arrived in the shop and all advice and help given
July 10, 2024
Reply from Hays Travel - Sheerness
Thank you for your positive review :)
Reply from Hays Travel - Sheerness
We're thrilled to hear you had a positive experience. We appreciate your kind words about our team member's helpfulness and friendly demeanor.
Excellent service from our local…
Excellent service from our local sheerness store always have top class service there - They are brilliant and AALIYAH POULTNEY was highly knowledgeable on anywhere you want to travel - can’t fault them 😎
July 6, 2024
Reply from Hays Travel - Sheerness
Thank you for your kind words. We are so pleased to hear you had a positive experience and that you found our staff to be helpful and knowledgeable.
No worries with the sheerness staff helpinga aff were very…
Aeisha and the staff were very professional and friendly.she managed to get all our requests in and a couple of extras for a very good deal. As an extra treat we are going to use the airport lounge!
June 20, 2024
Reply from Hays Travel - Sheerness
We appreciate your kind words. It's wonderful to hear that you had a positive experience and were happy with the service you received. We're glad you're looking forward to your trip!
Reply from Hays Travel - Sheerness
Thank you for your lovely review! We strive to provide excellent customer service so really appreciate your kind feedback. We hope you have a fantastic holiday :)
Thanks to Hays Sheerness my holiday was…
Thanks to Hays Sheerness my holiday was a last minute booking that was well organised and went without any problems will definately use them again
June 3, 2024
Reply from Hays Travel - Sheerness
hi thankyou for your lovely review we hope you enjoy your holiday :)
Great experience with the lady in the…
Great experience with the lady in the shop sorted out my travel insurance, which I thought was quite reasonable.
June 15, 2024
The staff were really helpful and took…
The staff were really helpful and took time to find my holiday
June 6, 2024
Reply from Hays Travel - Sheerness
Thank you for your review :)
Reply from Hays Travel - Sheerness
thankyou for your lovely review we hope you enjoy your holiday :)
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