Aaliyah made the whole experience so easy! She was incredibly helpful throughout, right down to helping us choose the best seats on the plane. She made everything feel smooth and stress-free. Highly... See more
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Aaliyah was super helpful with our holiday search & booking. Managing all the details and check in for us. A very helpful and friendly experience, made a lot less stress free than doing online.
Company replied
Very friendly professional service helped us book the holiday that we wanted with little fuss helped us choose what suited us as a family no pressure to book what we didn't want. Remember us from prev... See more
Company replied
The person I dealt with was very helpful and considerate. Her name is Aaliyah. She gave me her phone number so that if we were cut off I would not have to start all over again. She didn't make me wai... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, 90/104 High St,, ME12 1UB, Sheerness, United Kingdom
- 01795859510
4.9
Excellent
455 reviews
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Excellent customer service.
May 28, 2025
Reply from Hays Travel - Sheerness
thankyou for your review :) we hope you enjoy your holiday
Reply from Hays Travel - Sheerness
Hi Zoe Thank you so much for your review :)
Got a great deal from a lovely…
Got a great deal from a lovely knowledgeable agent..very happy will definitely book again
April 30, 2025
Reply from Hays Travel - Sheerness
Thank you for your lovely review :)
Excellent service go above and beyond…
Excellent service go above and beyond to get the best holiday experience and make booking so easy and convenient and enjoyable.lovely and friendly service highly recommended
April 12, 2025
Reply from Hays Travel - Sheerness
thankyou for your lovely review we hope you enjoy your holiday :)
Helpful staff bright clean office
Allaya was very helpful listened to what I wanted and achieved it.
April 15, 2025
Reply from Hays Travel - Sheerness
thankyou for your review, we hope you enjoy your holiday :)
Great team
Booking with them was so easy.
The staff are exceptional and so helpful, nothing is too much trouble, they listen to your needs and try their best to accommodate your needs.
April 5, 2025
Reply from Hays Travel - Sheerness
thankyou for your review we hope you enjoy your holiday :)
Reply from Hays Travel - Sheerness
thankyou for your review :)
Fantastic ladies so helpful x
Fantastic ladies so helpful x i love going in a shop and come out smiling 😊 such a happy experience, and to top it all you found me the best holiday xx
April 4, 2025
Reply from Hays Travel - Sheerness
Thank you for your lovely reply :) - Vickie
The staff at Hays were really…
The staff at Hays were really accommodating and helpful, as they always are, very happy with the service.
March 23, 2025
Reply from Hays Travel - Sheerness
Thank you for your review :)
Reply from Hays Travel - Sheerness
Thankyou for your lovely review :)
Vickie was very helpful and such a nice…
Vickie was very helpful and such a nice person , my experience with hays in Sheerness has always been very satisfactory one .
March 26, 2025
Reply from Hays Travel - Sheerness
Thank you for your lovely review :)
Julie was friendly very helpful very…
Julie was friendly very helpful very professional she was lovely 😍
March 19, 2025
Reply from Hays Travel - Sheerness
Thank so much for your lovely comments
Reply from Hays Travel - Sheerness
thankyou for your lovely review :)
A great experience!
Really helpful assistant who helped us choose the exact holiday we were hoping to book. By asking us the right questions we were able to navigate the process of booking the various aspects of our trip.
February 25, 2025
Reply from Hays Travel - Sheerness
thankyou for your lovely review we hope you enjoy your holiday :)
The lady helping us was were helpful…
The lady helping us was were helpful ansed all the questions we need
March 1, 2025
Reply from Hays Travel - Sheerness
thankyou for your lovely review :)
We hope you have a lovely holiday
Very polite and helpful throughout
Very polite and helpful from start to finish, and exactly the reason why I still want to use a high street travel agent. Internet prices but with the help and back up of being able to speak to a person if there is a problem
February 16, 2025
Reply from Hays Travel - Sheerness
thankyou for your lovely review - we hope you have a lovely holiday :)
We had never used Hays Travel before
We had never used Hays Travel before, but were struggling to find what we wanted online. Aaliyah was so helpful and so kind and had so much patience.
She found what we were looking for and helped us with all our questions. Such a really lovely young girl, thankyou.
February 11, 2025
Unprompted review
Reply from Hays Travel - Sheerness
Hi - thank you for such a lovely review so glad we was able to find you what you wanted :)
Julie was amazing
Julie was amazing, came back to me straight away, nothing was to.much trouble, very knowledgeable and friendly, I have no doubt at all giving Julie at Hays 5 stars.
Thank you Julie
February 1, 2025
Reply from Hays Travel - Sheerness
thankyou for your review :)
Always a pleasure to pop into store…
Always a pleasure to pop into store girls Always friendly and most know you by name
February 2, 2025
Reply from Hays Travel - Sheerness
thankyou for your lovely review we hope you have a great holiday :)
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