I contacted the Shepton Mallet branch via Facebook. Liam was straight on the case and so helpful and quick to reply an offer options of holidays from my specific choices. He made the booking process... See more
Company replied
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See what reviewers are saying
Mary always has time and patience with us-she knows after dealing with us for many years (going back to when it was A T Mays!!) exactly the type of holiday we look for-the details we like are flight t... See more
Company replied
Sue made the whole booking experience very pleasant. She worked to ensure that the chosen cruise was suitable in terms of timings, options and cost. Her fantastic product knowledge, patience and sen... See more
Company replied
Staff were very helpful and explained everything perfectly. They book in advance and can do weekly/monthly payments which are very good. Easy experience
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 High Street, BA4 5AQ, Shepton Mallet, United Kingdom
- 01749574032
4.9
Excellent
542 reviews
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Very helpful and answered all of our…
Very helpful and answered all of our questions, and enjoyable experience thank you.
June 28, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your kind comments. I'm glad we could help :)
Helpful staff,getting the perfect…
Helpful staff,getting the perfect holiday requirements for our needs.
June 21, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, MJ
As always we have received excellent…
As always we have received excellent help and advice from Hays Travel in Shepton Mallet. A big thank you to M J for her patience and good customer service.
Karen and Rob
June 13, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, I'm sure you will have a lovely holiday, MJ
Extremely helpful agent
We were extremely pleased with your Hays agent
She was brilliant and very patient
We were booking a cruise
This was our first trip on a cruise
So Mary was very helpful and got us organised
Thank you very much Mary
June 17, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your Cruise, I'm sure you will have a lovely time, Mary
The staff know their job
The staff know their job, have traveled with the cruise companies so know the ships and can advise accordingly. Its good to book face to face rather than online.
May 30, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure seeing you and booking your holidays, I'm sure you will have a lovely time, Mary
I've booked multiple holidays through…
I've booked multiple holidays through Hays Travel, and have always found the staff to be helpful and informative.
June 15, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure booking your holidays, I'm sure you will have a lovely time, Mary
MJ was very helpful and we are very…
MJ was very helpful and we are very much looking forward to our holiday.
June 4, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5 Star review, it was a pleasure booking your holiday, I am sure you will have a great time! MJ :)
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely comments, it was a pleasure booking your holiday I'm sure you will have a lovely time, Mary
Your rep
Your rep. Sue deserves a medal for patience and professional skill! My wife and I spent the best part of an hour as Sue meticulously arranged the holiday we were seeking. It was finally arranged witn all
the right boxes ticked. Well done Sue!
May 14, 2025
Reply from Hays Travel - Shepton Mallet
It was a pleasure to spend time with you both on Wednesday, I am glad we got you the holiday that you wanted with a lovely view! Thank you for the 5 star review. Sue
Very welcoming no pressure put on us…
Very welcoming no pressure put on us relaxed atmosphere very knowledgeable
May 15, 2025
Reply from Hays Travel - Shepton Mallet
Thank you so much for you kind comments :)
Reply from Hays Travel - Shepton Mallet
Thank you for the lovely feedback! It was a pleasure booking your holiday - Sophie
Excellent service as always helpful and…
Excellent service as always helpful and very efficient
April 29, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure booking your holidays, I'm sure you will have a lovely time, Mary
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure booking your holiday, I'm sure you will have a lovely time, Mary
Helpful
A helpful, knowledgeable member of staff who listened to our needs & requirements & to find us a suitable holiday!
April 27, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for the lovely feedback! It was my pleasure, I am sure you will all have the best family holiday - Sophie
Summer holiday 25 booked.
Hi, we went into Hays travel to inquire about a holiday, we were made very relaxed and welcome, Susan who
dealt with us was charming and very helpful and friendly, we came away very happy and with our next holiday booked, we will definitely use Hays, travel again,
April 22, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review! It was a pleasure booking your holiday - Sue
We used Shepton mallet travel agency
We used Shepton mallet travel agency. Sophie was amazing from the start. She worked very hard looking for a suitable holiday for us we he gave her a few challenges but nothing was too much trouble.. We couldn't wait to book our. Holiday with them. Really looking forward now for our holiday.
April 26, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely comments, it was my pleasure! I am so pleased we found a holiday for you. You will both have an amazing time away - Sophie
Reply from Hays Travel - Shepton Mallet
Thank you so much for your kind comments I am glad I could help :)
Reply from Hays Travel - Shepton Mallet
Thank you for the lovely feedback, it was my pleasure. I am sure you will have a lovely time away - Sophie :)
Very friendly answered all questions…
Very friendly answered all questions nothing to much trouble
April 17, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for the lovely comments! It was my pleasure and I am sure you will have a great time - Sophie
Fantastic …
Sophie was very helpful & patient whilst booking our Disneyland paris trip and had also been very happy & helpful answering a number of questions I have had since the booking. Very friendly over the phone and made the booking experience very easy.
April 5, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday and always here to answer any questions, I'm sure you will have a Magical Holiday, Sophie
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