Absolutely brilliant! After hours spent googling holidays and not finding anything good enough, we came into the shop with a budget and a wish list. Karen helped us choose somewhere we hadn’t consider... See more
Company replied
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Absolutely brilliant! After hours spent googling holidays and not finding anything good enough, we came into the shop with a budget and a wish list. Karen helped us choose somewhere we hadn’t consider... See more
Company replied
We went in not really knowing where to go on holiday. Also, it was pretty short notice as only 6 weeks between going into the Sherborne shop & a hoped for departure date. Karen, who has helped many... See more
Company replied
Karen was most helpful and attentive. She was very knowledgeable about the trip we chose and was able to recommend the best cabin within our budget. She had first hand experience of this trip which... See more
Company replied
We had a great experience booking our holiday with Helen! She was so friendly, approachable, and knowledgeable, and made the whole booking process feel effortless. Her customer service was excellent,... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
66 Cheap Street, DT9 3BJ, Sherborne, United Kingdom
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As always Karen in Sherborne absolutely got everything done for us,she is great.

Reply from Hays Travel - Sherborne
I love the face to face service with the staff, especially Karen, who helped me on this occasion.. I consider her one of the best in the business, always giving great advice and reassurance..

Reply from Hays Travel - Sherborne
Karen is the most helpful and welcoming lady. She makes booking a cruise holiday very exciting and the best one for the person (in this case myself) No problems, easy, no stress, can't compliment her enough.

Reply from Hays Travel - Sherborne

Reply from Hays Travel - Sherborne

Reply from Hays Travel - Sherborne
Very helpful staff. Provided a holiday that met all the requirements.

Reply from Hays Travel - Sherborne
This was a last minute holiday that we saw in the window as we were walking past. We went in and enquired and it seemed a good deal, even the staff said so.. We started booking straight away and the staff were very helpful. We had to come back with passport information etc. but when we came back (next day) almost all of the paperwork had been done. The staff completed everything for us, excellent service, I fully recommend this agent and we will be using them again !!!!

Reply from Hays Travel - Sherborne
We booked our trip to Sri Lanka in the Sherborne office. Our experience was so good because Karen had experienced the trip we were planning herself so she was very knowledgeable and enthusiastic.

Reply from Hays Travel - Sherborne
Extremely helpful and provided me with the flights I requested without any problems. I would recommend this company

Reply from Hays Travel - Sherborne
Karen was so helpful and knowledgeable settling on our destination and holiday content was fun and left us feeling quite uplifted.

Reply from Hays Travel - Sherborne
Excellent service as always. Very thorough and helpful. We know we are in safe hands with your staff.

Reply from Hays Travel - Sherborne
Your staff were so kind and helpful, found us an amazing place to stay on a hoseason park in Scotland. We're really looking forward to our holiday, thank you

Reply from Hays Travel - Sherborne
Kate was brilliant, really helpful and knowledgeable. Made booking our holiday super easy and straightforward.

Reply from Hays Travel - Sherborne

Reply from Hays Travel - Sherborne
Not only was my experience great but informative, professional without
the typical sales chat. I was guided through everything I needed to know and was found the best deal.
My holiday booked and all paperwork I needed given.
For someone who has not had a holiday for a long time ,I feel excited that the prospect of going on my important holiday was made easy for me by your brilliant staff.

Reply from Hays Travel - Sherborne

Reply from Hays Travel - Sherborne

Reply from Hays Travel - Sherborne

Reply from Hays Travel - Sherborne
Our experience was great we got what we wanted, the young lady was helpful knew what she was doing,

Reply from Hays Travel - Sherborne
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